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Unraid completely freezes, rarely reaching a week of uptime since v6.12.3

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I don't even know where to start with this one, but it's a real pain.

 

The server will simply stop responding to any traffic and, because it's headless (no gpu, no display ports on motherboard), I have no choice but to cold restart.

 

You may note that drive 5 is missing. This drive had quite a lot of smart errors, so I took it out to see if that was somehow causing issues. Ideally I would think that drives misbehaving may result in it getting disabled (and certainly shouldn't take out the server), but it doesn't seem to have helped.

lime-diagnostics-20231013-0844.zip

Solved by JorgeB

  • Author

Fair call.

image.png.e4dc977f73a3c6b379ad9b713d45df11.png

Is this all I need to do for that? Nothing came up in the share yet...

  • Community Expert

You also need to set the remote IP, user the server IP, or enable the mirror to flash drive option instead.

  • Author

Never mind, I worked it out. I had to set the server to use itself as the remote server.

  • Author

Alright, so I haven't had it completely lock up since posting, but I have had docker grind to a halt at least 3 times.

 

Looks like I have BTRFS errors for days in the logs. So I guess there's something wrong with my cache. One of the drives do have a CRC error count value of 133... so I'm guessing I should try ripping that out and seeing if it helps.

  • Community Expert

You can post new diags.

  • Community Expert

Btrfs is detecting data corruption, you should run memtest.

  • Author

I highly suspect it's more likely to be due to the sudden shutdowns than ram. Running memtest is going to be tricky given that I don't have any display outputs on that machine...

 

What should I do to clean up the corruption, assuming RAM isn't the issue?

  • Community Expert
7 minutes ago, shadowbert said:

I highly suspect it's more likely to be due to the sudden shutdowns than ram

That won't cause data corruption.

  • Author

Really? I had assumed that a power outage that happened to occur when something is written to disk A but not disk B would cause that sort of issue... or is btrfs somehow smarter than that?

  • Community Expert

Writes with btrfs are atomic, either they are written correctly or they are not written at all.

  • Author

That makes sense... though it is certainly concerning. Would the (now removed) SSD that was throwing those CRC be a possible cause?

Edited by shadowbert
typo

  • Community Expert
  • Solution
2 minutes ago, shadowbert said:

Would the (now removed) SSD that was throwing those CRC be a possibly cause?

Extremely unlikely, RAM is by far the #1 suspect, controller/device would be a remote #2.

  • Author

Alright. I'll need to find a way to get a screen connected then.

  • Author

I got a screen connected. For some reason, memtest (from the unraid install) refuses to run. It just immediately restarts the computer. Ominous, but not conclusive.

 

Going back to running unraid, with the monitor connected I can see that this shutdown is caused by a kernel panic. That certainly explains why the server simply "disappeared". Unfortunately (though unsurprisingly) the server was not kind enough to write the full details of the panic to the syslog, but it certainly helps confirm the ram theory.

 

I've taken half of it out, to see if I can bisect which one is giving me grief. Fingers crossed. Thanks for pointing me in the right direction.

  • Community Expert
2 hours ago, shadowbert said:

I got a screen connected. For some reason, memtest (from the unraid install) refuses to run. It just immediately restarts the computer. Ominous, but not conclusive.

The version of memtest provided with Unraid will only run if booting in legacy mode.   If you boot in UEFI mode then you should download the latest version from memtest86.com which will also boot in UEFI mode.

  • Author

Huh. Weird design choice, but that certainly explains it.

 

At any rate, things are looking better with this half of ram. And it's entirely possible my old set might actually still be under warranty, so that might be handy...

  • Community Expert
15 minutes ago, shadowbert said:

Huh. Weird design choice, but that certainly explains it.

It is a Licencing issue I believe.

  • Author

That'd be right... kinda would have been nice if they hinted at it in the title. If it goes down again I'll certainly check it out though.

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