Sata connected drives not visible in unraid

[soltkr]

I am putting together my first ever unraid box and I had the OS booted up and assigned some of the spinning disks to the array and made 2 raid1 pools with 4 m.2 ssd which I have installed in a hyper card.  when I rebooted the system it suddenly couldnt see any of the sata drives at all.  there are 2 spinning disks attached to an hba and it can see them and it can see all 4 of the m.2 ssds but the sata port attached drives do not show up.  they do show up in the POST in the list of detected drives but once the OS loads nothing.  I didnt make any changes in the bios or anything, the only thing I did was assign drives.  I didnt even start the array.  I tried booting it up without the hyper card installed but that didnt make it work and I even put in a brand new usb drive with a fresh install just to see if it was something I changed in unraid but no joy.  any ideas what could be going on here?  I was so excited to actually start configuring things and now I am stuck.  I did some testing and found the following:

- no matter how few drives I connect to the onboard sata ports none of them are visible

- I booted into hirens boot cd PE and found that all of the sata connected drives were visible and healthy in disk management

- any drives that I move from the onboard Sata ports over to the break out cables attached to the HBA do show up in Unraid

 

here are some screen shots of the drives not being in Unraid but showing up when I was running Hirens: Disk shots

 

here are my hardware specs for this build in case that is useful:

 

CPU: AMD Ryzen Threadripper PRO 5955WX

Mobo: ASUS Pro WS WRX80E-SAGE SE WiFi II AMD WRX80 Ryzen™ Threadripper™ PRO Extended-ATX Workstation Motherboard

GPU: Nvidia Quadro P4000

RAM: 4x 32GB Corsair VENGEANCE LPX DDR4 3200MHz CL16

HBA: LSI 6Gbps SAS HBA LSI 9201-8i (=9211-8i) P20 IT Mode (art of server ebay)

PSU: GAMEMAX 1300W Power Supply, ATX 3.0 & PCIE 5.0 Ready, 80+ Platinum Certified

HDD: 10x Seagate ST8000DM008 BarraCuda 8TB Internal Hard Drive HDD – 3.5 Inch Sata 6 Gb/s 5400 RPM 256MB Cache

NVME: 4x SAMSUNG 980 PRO SSD 1TB PCIe 4.0 NVMe Gen 4 Gaming M.2

CPU Cooler: Noctua NH-U9 TR4-SP3

Case: Rosewill 4U Server Chassis RSV-L4500U

Case Fans: 6x Noctua NF-P12 redux-1700 PWM, 2x Noctua NF-R8 redux-1800 PWM

 

I have attached a copy paste of everything that shows up under tools -> system devices

PCI Devices and IOMMU Groups.txt

[itimpi]

I would suggest posting your system's diagnostics zip file so we can see what is going on as the system loads.

[soltkr]

4 hours ago, itimpi said:

I would suggest posting your system's diagnostics zip file so we can see what is going on as the system loads.

@itimpi Here is the file you requested, thanks for taking the time to respond to my post!

soltkr-srv3-diagnostics-20231018-2042.zip

[JorgeB]

See if this helps:

 

https://forums.unraid.net/topic/132930-drives-and-usb-devices-visible-in-bios-not-available-once-booted-asus-wrx80-sage-5965wx/?do=findComment&comment=1208035

 

[soltkr]

This thread contained the solution to my problem, thanks for taking the time to look at my post and to find this answer.  I have been looking for the solution for like 2 weeks!

in case anyone stumbles upon this later and has the same problem the fix was to go into the bios, go into the PCI Subsystem settings under the advanced tab I think and setting the SR-IOV Support to ENABLED.  as soon as I did that I rebooted and Unraid was able to see all my sata drives again.  now I can go about getting everything configured.

 

thanks again!