April 1, 20242 yr For the past week every couple of days I have been experiencing random crashes recently and am unsure if it's hardware or software causing it. The entire system will crash, stays powered on but can't be accessed via the web GUI + all services go down, also I can't see it listed on my routers devices screen, so I assume it is disconnecting. Seems to mostly happen while playing content on Plex both direct play and transcoding but it has also happened while doing nothing. I've attached diagnostics but they are from after a reboot. Any help is appreciated. tower-diagnostics-20240331-2000.zip
April 1, 20242 yr Community Expert The syslog in the diagnostics is the RAM version that starts afresh every time the system is booted. You should enable the syslog server (probably with the option to Mirror to Flash set) to get a syslog that survives a reboot so we can see what leads up to a crash. The mirror to flash option is the easiest to set up, but if you are worried about excessive wear on the flash drive you can put your server's address into the remote server field.
April 4, 20242 yr Author I enabled syslog server as suggested and just experienced another crash. I have attached the syslog file from immediately after rebooting. syslog
April 4, 20242 yr Community Expert Unfortunately there's nothing relevant logged, this usually points to a hardware issue, one thing you can try is to boot the server in safe mode with all docker containers/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one.
April 9, 20242 yr Author I just pulled the syslog again after another crash and this time it looks like it logged a lot of errors from nchan & nginx but I do not know what they mean. I've attached the new syslog if anyone is able to take a look. Thanks for the help so far. syslog Edited April 9, 20242 yr by Ethan McDonnell
April 9, 20242 yr Community Expert 1 hour ago, Ethan McDonnell said: it logged a lot of errors from nchan & nginx For those try booting in safe mode and/or closing any browser windows open to the GUI, only open when you need to use it then close again
May 14, 20242 yr Author So I've discovered that the crashes don't happen after switching my Plex Docker to Host for networking. Does anybody know why running this docker on a bridge would be causing crashes? All of my other Dockers are all running on bridges and do not cause these issues. syslog tower-diagnostics-20240514-0942.zip
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