I'm in the process of replacing my aging server that uses an ancient Norco 4220 to a "new to me" QNAP 1U.  My old server is stuck in the 6.10.x version after three upgrade attempts all failed with a list of issues, so I'm going full fresh install/migration.  My license is still attached to the old server and I have been using a trial/temp license on the new server until all data is transferred and docker containers reconfigured.  Unfortunately, I keep getting errors that the USB flash drive on the new QNAP either is bad/corrupted or the trial license is missing.  Generally a reboot fixes the issue and the server can run for about a day before it happens again.  I would try migrating to a new USB drive but since its a trial, you can't, its tied to the original flash drive and that's it.  Oddly, when the flash drive shows as missing/corrupt, its listed under Unassigned Devices, so the server still sees it connected.  Attached are two different diagnostic files from when this happens. 

 

 

serenityv2-diagnostics-20240415-2201.zip serenityv2-diagnostics-20240417-1042.zip

Apr 15 05:08:58 Serenityv2 kernel: usb 2-4: USB disconnect, device number 2
Apr 15 05:08:58 Serenityv2 kernel: xhci_hcd 0000:00:14.0: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
Apr 15 05:08:58 Serenityv2 kernel: usb 2-4: new SuperSpeed USB device number 3 using xhci_hcd
Apr 15 05:08:58 Serenityv2 kernel: usb-storage 2-4:1.0: USB Mass Storage device detected
Apr 15 05:08:58 Serenityv2 kernel: scsi host32: usb-storage 2-4:1.0
Apr 15 05:08:58 Serenityv2 emhttpd: Unregistered Flash device error (ENOFLASH5)
Apr 15 05:08:58 Serenityv2 emhttpd: error: put_config_idx, 610: No such file or directory (2): fopen: /boot/config/shares/Movies.cfg
Apr 15 05:08:58 Serenityv2 emhttpd: error: put_config_idx, 610: No such file or directory (2): fopen: /boot/config/shares/Music.cfg

 

 

Flash drive dropped offline, try a different USB port, ideally USB 2.0

No USB 2.0 ports on the server, moved drive from a 3.1 Gen 2 port to standard 3.0 and rebooted.  Now showing up again, lets see if it stays online. 

Almost 2 days of uptime, no issues yet

Looks like it dropped again, license file missing and the USB drive now listed under Unassigned Devices.   Diagnostics attached as well.

serenityv2-diagnostics-20240423-1026.zip

32 minutes ago, apmiller said:

Looks like it dropped again

Yep:

 

Apr 21 23:57:09 Serenityv2 kernel: usb 2-6: USB disconnect, device number 2
Apr 21 23:57:09 Serenityv2 kernel: xhci_hcd 0000:00:14.0: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
Apr 21 23:57:09 Serenityv2 kernel: usb 2-6: new SuperSpeed USB device number 3 using xhci_hcd
Apr 21 23:57:09 Serenityv2 kernel: usb-storage 2-6:1.0: USB Mass Storage device detected
Apr 21 23:57:09 Serenityv2 kernel: scsi host32: usb-storage 2-6:1.0
Apr 21 23:57:10 Serenityv2 emhttpd: Unregistered Flash device error (ENOFLASH5)

 

If there aren't any USB 2.0 ports you can try a different flash drive to see if it's any different

Are you able to reset my license? I did transfer from my license from the old server to this new server over the weekend and I'm currently ineligible to use different flash drive currently. 

3 minutes ago, apmiller said:

Are you able to reset my license? I did transfer from my license from the old server to this new server over the weekend and I'm currently ineligible to use different flash drive currently. 

 

You will have to contact support as they are the only ones who can handle licence issues.

Submitted reset request to support, now waiting on reply. 

18 hours ago, apmiller said:

Submitted reset request to support, now waiting on reply. 

Did you get an automated acknowledgement of your request?  

Support assisted with a license transfer, now at 3 days uptime on new flash drive. 

Two weeks of uptime on the new flash drive, looks like that was it.