new disk not showing

[fonts4eva]

Hi All,

 

i had a faulty disk and i replaced it with a brand new drive and unraid can not see the disk in the webui

if i remove the disk and re-insert it back dmesg shows when i remove and re-insert the disk so i dont know why its not working.

its the same size as the previous one, i have also moved the disk to a new slot to rule that out.

the drives are connected via a raid card that is flashed to IT-Mode so i am unable to see if the bios can see the disks i have to rely on the os to check disks.

does anyone have any ideas ?

 

 

diagnostics-20240903-2039.zip

[JorgeB]

18 minutes ago, fonts4eva said:

if i remove the disk and re-insert it back dmesg shows when i remove and re-insert the disk

Did you do that in the diags posted? If yes, what was the timecode?

[fonts4eva]

20 hours ago, JorgeB said:

Did you do that in the diags posted? If yes, what was the timecode?

 

nah i didnt, ill do that and upload the logs again

Edited September 4 by fonts4eva

[fonts4eva]

here is the messages from dmesg when i remove and re-insert the disk.
also included the diagnostics zip for good measure.

the disk is a Western Digital Ultrastar 8TB DC HC320
 

Quote

[  220.267517] mpt2sas_cm0: mpt3sas_transport_port_remove: removed: sas_addr(0x4433221105000000)
[  220.267524] mpt2sas_cm0: removing handle(0x000b), sas_addr(0x4433221105000000)
[  220.267527] mpt2sas_cm0: enclosure logical id(0x5b8ca3a0ebecae00), slot(6)
[  280.518779] mpt2sas_cm0: handle(0xb) sas_address(0x4433221105000000) port_type(0x1)
[  281.860807] mpt2sas_cm0: log_info(0x31111000): originator(PL), code(0x11), sub_code(0x1000)
[  283.360850] mpt2sas_cm0: log_info(0x31111000): originator(PL), code(0x11), sub_code(0x1000)
[  284.860886] mpt2sas_cm0: log_info(0x31111000): originator(PL), code(0x11), sub_code(0x1000)
[  286.361003] mpt2sas_cm0: log_info(0x31111000): originator(PL), code(0x11), sub_code(0x1000)
[  286.361110]  end_device-1:8: add: handle(0x000b), sas_addr(0x4433221105000000)
[  286.361563] mpt2sas_cm0: mpt3sas_transport_port_remove: removed: sas_addr(0x4433221105000000)
[  286.361572] mpt2sas_cm0: removing handle(0x000b), sas_addr(0x4433221105000000)
[  286.361577] mpt2sas_cm0: enclosure logical id(0x5b8ca3a0ebecae00), slot(6)

 

diagnostics-20240904-1813.zip

Edited September 4 by fonts4eva

[JorgeB]

See if that disk works in another PC, or a different disk with the server.

[fonts4eva]

29 minutes ago, JorgeB said:

See if that disk works in another PC, or a different disk with the server.

looks my brand new drive is dead. i can see it on another machine, in bios and in the os but i cant write to the disk.
what's most annoying is i brought this drive a while ago and its no longer under warranty.
thanks for your help.