Movies Not Showing in Windows Explorer After Uploading to Unraid SMB Share

[Lauren112]

I have an Unraid SMB share with a folder named streaming_content1. Inside that, I have a TV Shows folder where everything works perfectly. However, in the Movies folder, I’m experiencing the following issue: Every time I upload a movie folder from my Windows PC, it no longer appears in the Explorer afterward. When I try to upload the folder again, I get an error message saying the source folder is no longer available on my Windows machine.

 

Interestingly, some movies do appear, but those are the ones I uploaded when I first set up the server. I believe I used the rsync command back then to upload the other movies, but I don’t exactly remember. The files uploaded via rsync are not visible on any of my Windows computers. Now, the issue happens every time I upload a new movie.

 

However, Plex detects all the movies without any issues, and I can also find all the movies in the Unraid WebUI. When I check the permissions, the newly added movies don’t seem to have different permissions from the older ones. Restarting the SMB share didn’t help either. I would still guess it’s a permissions issue. For example, when I access the folder via my Raspberry Pi, I can see all the movies. Unfortunately, I’m not very knowledgeable about this topic. Could someone please help me out?

plexmediaserver-diagnostics-20241010-1812.zip

[JorgeB]

Check the permissions for those folders, or post output of

 

ls -l /path/to/share

 

[Lauren112]

Output of the streming_content1 folder:

root@plexmediaserver:~# ls -l /mnt/user/streaming_content1/
total 4
drwxrwxrwx 1 nobody users 4096 Oct 10 09:31 MOVIES/
drwxrwxrwx 1 nobody users  272 Oct  9 03:27 TV\ SHOWS/

 

Part of the output of the MOVIES folder:
drwxrwxrwx  1 nobody users  45 Jun  3 11:52 10\ Cloverfield\ Lane/
drwxrwxrwx  1 nobody users  37 Jun  5 01:15 10.000\ B.C/
drwxrwxrwx  1 nobody users  73 Jun  6 04:15 101\ Dalmatiner\ (\ -\ Diesmal\ sind\ die\ Hunde\ echt)/
drwxrwxrwx  1 nobody users  42 Jun  3 11:54 12\ Years\ a\ Slave/
drwxrwxrwx  1 nobody users  35 Jun  5 01:28 127\ Hours/
drwxrwxrwx  1 nobody users  33 Oct  5 07:52 13\ 2010/
drwxrwxrwx  1 nobody users  27 Oct  5 07:52 16\ Blocks/
drwxrwxrwx  1 nobody users  30 Jun  3 12:04 1917/
drwxrwxrwx  1 nobody users  30 Jun  6 04:16 2012/
drwxrwxrwx  1 nobody users  35 Jun  6 04:13 21\ &\ OVER/
drwxrwxrwx  1 nobody users  40 Jun  5 01:15 21\ Jump\ Street/
drwxrwxrwx  1 nobody users  40 Jun  5 01:17 22\ Jump\ Street/
drwxrwxrwx  1 nobody users  36 Aug 31 08:49 25\ Stunden/
drwxrwxrwx  1 nobody users  26 Aug 31 08:44 3\ Idiots/

For example, "10 Cloverfield Lane" is visible, but "3 Idiots" is not visible in the Explorer.

Thanks for  your help!

[JorgeB]

Permissions look correct, try using a different PC, or even your phone to browse the share, and see if it's the same issue.

[Frank1940]

Try running   Mover    from the    'Array Operation'   section of the    'Main'   tab...

Edited October 11 by Frank1940

[Frank1940]

19 hours ago, Lauren112 said:

When I try to upload the folder again, I get an error message saying the source folder is no longer available on my Windows machine.

 

And don't 'move' things from your Windows PC to the server.  'Copy' them instead.  (after a few days, you can delete them from the PC) 

[Lauren112]

I’m encountering the same issue when trying to browse my SMB share from my second Windows PC and Android phone. I’ve already tried disabling and re-enabling the SMB share, but that didn’t resolve the problem either.

 

Interestingly, when I browse the share using my Raspberry Pi with Thunar, I can see all the files without any issues. This leads me to believe it might not be a problem with the files themselves but rather how the share is being accessed on certain devices.

 

I also tried invoking the Mover, but unfortunately, that didn’t solve the issue.

Edited October 11 by Lauren112

[Frank1940]

The reason that I suggested invoking Mover was that share files on the cache do not show up under the  /mnt/user0   mount point.   To see those files on the cache, you have to look under the   /mnt/user   mount point.  (Normally, SMB mounts the   /mnt/user  mount point when it displays shares, but things can sometimes be made to go awry...)

Edited October 11 by Frank1940
Added full path name for clarity

[Frank1940]

So try this command and see if the missing files are still missing using it:

 

ls -l /mnt/user0/streaming_content1/

 

Edited October 11 by Frank1940

[Lauren112]

My "streaming_content1" share is set to array only, so there shouldn't be any files in the cache.

 

Here’s the output of the command:

 

root@plexmediaserver:~# ls -l /mnt/user0/streaming_content1/
total 4
drwxrwxrwx 1 nobody users 4096 Oct 12 04:05 MOVIES/
drwxrwxrwx 1 nobody users  272 Oct 12 04:05 TV\ SHOWS/
root@plexmediaserver:~# ls -l /mnt/user0/streaming_content1/MOVIES
total 0
drwxrwxrwx  1 nobody users  45 Jun  3 11:52 10\ Cloverfield\ Lane/
drwxrwxrwx  1 nobody users  37 Jun  5 01:15 10.000\ B.C/
drwxrwxrwx  1 nobody users  73 Jun  6 04:15 101\ Dalmatiner\ (\ -\ Diesmal\ sind\ die\ Hunde\ echt)/
drwxrwxrwx  1 nobody users  42 Jun  3 11:54 12\ Years\ a\ Slave/
drwxrwxrwx  1 nobody users  35 Jun  5 01:28 127\ Hours/
drwxrwxrwx  1 nobody users  33 Oct  5 07:52 13\ 2010/
drwxrwxrwx  1 nobody users  27 Oct  5 07:52 16\ Blocks/
drwxrwxrwx  1 nobody users  30 Jun  3 12:04 1917/
drwxrwxrwx  1 nobody users  30 Jun  6 04:16 2012/
drwxrwxrwx  1 nobody users  35 Jun  6 04:13 21\ &\ OVER/
drwxrwxrwx  1 nobody users  40 Jun  5 01:15 21\ Jump\ Street/
drwxrwxrwx  1 nobody users  40 Jun  5 01:17 22\ Jump\ Street/
drwxrwxrwx  1 nobody users  36 Aug 31 08:49 25\ Stunden/
drwxrwxrwx  1 nobody users  26 Aug 31 08:44 3\ Idiots/
drwxrwxrwx  1 nobody users  21 Jun  3 12:03 300/
drwxrwxrwx  1 nobody users  48 Jun  5 01:29 300_\ Rise\ of\ an\ Empire/
drwxrwxrwx  1 nobody users  39 Sep 18 15:19 6-Headed\ Shark\ Attack/
drwxrwxrwx  1 nobody users  50 Jun  3 12:00 72\ Stunden\ -\ The\ Next\ Three\ Days/
drwxrwxrwx  1 nobody users  24 May 31 00:08 8\ Mile/
drwxrwxrwx  1 nobody users  34 Jun  5 01:19 96\ Hours/

On my Windows PCs, I can see "8 Mile" but not "16 Blocks," even though all files seem to have similar permissions.

[Frank1940]

Give us the output of this command:

 

ls -al /mnt/user

 

 

[Lauren112]

root@plexmediaserver:~# ls -al /mnt/user
total 0
drwxrwxrwx  1 nobody users  62 Oct  2 03:41 ./
drwxr-xr-x 19 root   root  380 Oct  8 12:25 ../
drwxrwxrwx  1 nobody users   6 Sep  6 14:53 Backup/
drwxrwxrwx  1 nobody users  46 Oct  2 22:27 appdata/
drwxrwxrwx  1 nobody users   0 Oct  2 02:56 domains/
drwxrwxrwx  1 nobody users   0 May 29 06:26 isos/
drwxrwxrwx  1 nobody users  36 Aug  2 04:43 streaming_content1/
drwxrwxrwx  1 nobody users  26 May 29 06:26 system/
root@plexmediaserver:~# 

[Lauren112]

Are there any other ideas what i could do?

Maybe I can create a new "MOVIES2" folder and add the movies somehow.

Thanks for help!

[JorgeB]

You can try, also post new diags to see if there's something new logged.

[Frank1940]

How many movie folders do you have in MOVIES?  (approximate count)

 

Second question.    How long does it take to see the files inside of one of those folders after you click on it? 

 

EDIT:

Third & Fourth Question.  How much RAM do you have installed in that Windows client computer? 

 

                                      Does that client have a dedicated GPU card?

Edited October 16 by Frank1940

[Lauren112]

I have 825 movies in the folder, and when I browse the WebUI of Unraid, I can see them instantly without any problems.

 

My main Windows PC has 32GB of RAM and a GTX1080, but I’m experiencing the same issue across all my Windows laptops and smartphones (with 8GB and 16GB of RAM, respectively).

 

I’ve also attached the diagnostics for further troubleshooting.

 

Thanks in advance for your help!

plexmediaserver-diagnostics-20241017-1210.zip

[JorgeB]

Still nothing relevant logged that I can see, did you try this?

 

21 hours ago, Lauren112 said:

Maybe I can create a new "MOVIES2" folder and add the movies somehow.

 

[Frank1940]

You have quite an assortment of disks in your array with even some 2.5" 500GB HD's from the 2014 time period in the mix.  (Older drives should not be a problem in them selves but their performance is much slower than more recent drives...)

 

Let's try one thing.  On the   MAIN    tab, scroll down to the 'Array Operation' section, then click on the 'SPIN UP' button.  Wait until all of the disks have spun up.  Reboot the Windows PC.  Now try Windows File manager again.

 

Are the same files always missing? 

 

What happens if you do an  F5  (refresh)  and a CRTL-F5 (forced refresh)?  Do either of these make all (or some) of the missing files appear? 

[Lauren112]

Creating a MOVIES2 folder solved the problem.

 

Thanks for the support.