Hey guys

 

I'm really frustrated and done googling solutions. Maybe one of you can help me to not burn my house down because of a tiny server issue^^

 

My special case:

 

I waited a few week updating to 7.0 because every time i upgrade, my server was bricked in the past. So it is this time! Actually updating to 7.0 worked like a charm. No issues or elsewhat. Really smooth, BUT. A few times it told me to install a PATCH plugin and install the newest patch for safety and whatever. So i installed the patch and that is where all trouble started.

 

From here it showed a lot of available updates for my docker containers and plugins. OF CORSE i did these as well. Suddenly all docker repos were "not available"... Tailscale was not working and cloudflare ddns docker stopped. After googling a huge lot, my conclusion was bad DNS settings of my server. This was pointing to my UDM SE (router). However this is stupid, i guess. So i changed it to be quad9. For this i had to stopp docker service and VM manager. i stopped docker and my browser was frozen. In that moment i received a push from my server, that my ISP has high latency + package loss and multiple clients using my servers IP. All devices in my network ended up without internet access and everything was EMPed... Since that happening, there is no way to access any interface to the server.

 

Now.... to get you help, i need diagnostics. But i can't get them. Command line is sooooo slow. Logging in root takes around 45 minutes to show up with password prompt. No webUI is working. No shares are available. External screen directly on my server stays blank. It has a IP, as i can see from my Router GUI, with little traffic. But the rest is just dead. Creating diagnostics is stuck for 2h now...

 

I put a backup on my unraid USB device from unraid connect, but no luck. I tried everything i found online. no luck.

 

How can i ask you guys for help? Sorry if some things are not easy to understand, as i'm not even close to a native english speaking person

Reboot in safe mode, the array won't autostart, see if you can get the diags then.

6 minutes ago, JorgeB said:

Reboot in safe mode, the array won't autostart, see if you can get the diags then.

Thanks for your reply. I was hoping for you or Squid to take care of this^^ But how to do this? All i can find is "safe reboot" related things. Nobody showes up the command for this. Is it powerdown -r ?

Other than this i would need to use the syslinux config thingi, i can not access

Safe Boot is an option on the Unraid Boot Menu.    You need a monitor + keyboard attached to the server see this and to be able to select an option that is not the default one.

 

Alternatively you can edit the syslinux/syslinux.cfg file on the flash drive and move the Default Entry to be a Safe Boot selection.    You can also do this by clicking on the boot drive on the Unraid GUI Main tab but you imply you cannot get to that.

Ok i see. So i have to edit the syslinux.cfg file. I will let you know later today and post some diagnostics

@JorgeB @itimpi Thanks for your help. After pressing the big red button, i managed to get something on the attached screen and downloaded diagnostics. But this is from a start in safe mode. Don't know if you can see something wrong. But i hope so

eve-diagnostics-20250213-1658.zip

Now disable docker and VM services, enable the mirror to the flash drive option in the syslog server, start the array and see if everything looks fine, if yes, start enabling the services and retesting, if it crashes at any time, post the persistent syslog, assuming you cannot get the full diags again.

48 minutes ago, JorgeB said:

Now disable docker and VM services, enable the mirror to the flash drive option in the syslog server, start the array and see if everything looks fine, if yes, start enabling the services and retesting, if it crashes at any time, post the persistent syslog, assuming you cannot get the full diags again.

Can‘t log in anymore. Lost connection and all i can do in safe mode now is command line with monitor and keyboard. It tells me the ip address, but there is only timeout connection

Shouldn‘t there be a ipv4 address at eth0?

If it's losing the connection even in safe mode with docker and VM disabled, it may be an external issue, post new diags.

Next try now.

 

turned on the array. GUI working. Everything looks good (safe mode). Turned off array to change settings —> lost all connections and frozen gui. Power cycled the server. No luck. Restored flash drive from backup again. Gui is back running. But as soon as i change any setting, is looses connection and is stuck. 
 

i‘m really clouless

Thats the last thing i see, no matter what change i make. 

Recommend recreating the flash drive, backup the current one first and then recreate it using the USB tool and just restore the bare minimum, like the key, super.dat and the pools folder for the assignments, also copy the docker user templates folder (\config\plugins\dockerMan\templates-user), if all works you can then reconfigure the server or try restoring a few config files at a time from the backup to see if you can find the culprit.    

 

5 hours ago, JorgeB said:

Recommend recreating the flash drive, backup the current one first and then recreate it using the USB tool and just restore the bare minimum, like the key, super.dat and the pools folder for the assignments, also copy the docker user templates folder (\config\plugins\dockerMan\templates-user), if all works you can then reconfigure the server or try restoring a few config files at a time from the backup to see if you can find the culprit.    

 

I did so now. Server is back online and everything looks good for now. Will start installing plugins one by one and give an update, if something gets out of control again. Thank you very much for your support