Trying to stop array and it's stuck on "retry unmounting disk shares". VM is stopped; docker service is stopped. I've been having parity checks after reboot the last few times. Just tried to stop the array this time and see that it gets stuck. Diagnostics attached. Thanks!

tower-diagnostics-20260508-2021.zip

Edited May 15May 15 by LakersFan
Solved

Disable Docker and VM service and reboot in safe mode, start the array and see if it stops, if yes, retest again after booting in normal mode to rule out a plugin issue, leave the services still disabled, if still OK enable one of the services and retest, then the other, note that if the issue happens with the docker service enabled only, you may need to try enabling one or a few containers at a time to find the culprit.

I stopped both the vm and the docker services. I clicked to reboot in safe mode, then rebooted. It, again, is stuck on “Array stopping, retry unmounting disk shares…”. It never reboots…

Post new diagnostics

Thanks for the help. Here you go. I should clarify that unraid did eventually reboot, however it said it was not a clean reboot.

tower-safemode-diagnostics-20260509-0645.zip

Edited May 9May 9 by LakersFan

After it reboot in safe mode, I started the dockers and vm. Then I reboot and it worked like normal. So I’m guessing its one of my plugins…?

You have a couple of "unknown" plugins

cloudflared.plg - 2025.9.1b  (Unknown to Community Applications)
un-get.plg - 2024.11.22  (Unknown to Community Applications)

I know what un-get is, but of course, I don't know how you are using it.

And how are you using this one?

rclone.plg - 2025.12.08b  (Up to date)

I was using the un-get plugin for 7zip/7z tools. Rclone was for a script I had running to back up home assistant where it stopped the homeassistant_inabox docker. I uninstalled the cloudflared plugin just now and it doesn’t appear that was the culprit.

I uninstalled both un-get and rclone and it seems to be stopping like normal. Must have been one of them.

Thank you for the help.

I take it back. Went to reboot after the latest update and it stuck on trying to unmount drives again. "retry unmounting disk shares..."

Those plugins are no longer installed, so it must be something else? Do diagnostics after a reboot even help?

Setup syslog server

Here you go. Hopefully this tells us something.

syslog-previous

That looks like a clean shutdown. Was it?

No, it was not. It said unclean shutdown and parity check started upon reboot. Perhaps i sent you the wrong file?

Edited May 13May 13 by LakersFan

I sent syslog-previous. Should i have sent the current one?

The current syslog is after reboot. Post new diagnostics

Here's a new syslog and diagnostics after a reboot attempt.

tower-diagnostics-20260513-1446.zip syslog

Here is a post I made explaining how Unraid decides if there has been an unclean shutdown:

https://forums.unraid.net/topic/69868-dealing-with-unclean-shutdowns/page/5/#findComment-1087704

Also, that whole thread is pinned near the top of General Support and the first page might be worth reading.

https://forums.unraid.net/topic/69868-dealing-with-unclean-shutdowns/

From the first post in that thread:

On 3/5/2018 at 8:57 AM, dlandon said:

If an unclean shutdown does occur because the overall "Shutdown time-out" was exceeded, Unraid will attempt to write diagnostics to the /log/ folder on the flash drive.  When you ask for help with an unclean shutdown, post the /log/diagnostics.zip file.

Is it creating a diagnostics.zip in the log folder of flash?

Thanks for pointing me in that direction. I found the issue may have been my Home Assistant had a device connected to it via USB that was set to automatically reconnect (see pic). I disabled those in USB Manager and the array was able to be stopped without issue. So far so good. I'll try again tomorrow to make sure and if it seems well, I'll make this as solved.