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PSU wiped out over half of my hard drives.

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Not really looking for any answers here, but just venting. I just finished a few months ago a rebuild of my Unraid server in a bigger case with a better (or so I thought) PSU (http://www.newegg.com/Product/Product.aspx?Item=N82E16817438035) and more drives. Everything was working well until about a week ago, when my server suddenly died in the middle of the night and wouldn't power back on. Troubleshooting determined the PSU had failed, so I RMA'd it.

 

Tonight I got the replacement PSU and threw it in. Everything powered back up fine, but attached is the mess that I found in unraid once it booted. That's 7 failed drives. I've swapped everything relevant and the drives are indeed dead. I've submitted a reply to my support ticket with EVGA but I doubt they will cover anything else that was damaged. Seagate won't RMA the drives due to the damage being caused by the PSU.

 

Let this be a lesson to others. Don't assume an expensive power supply is bulletproof. Don't just rely on parity drives for redundancy or backup.

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That is terrible, did you have your data backed up or was it only on your UnRaid server? Was your UnRaid server plugged into a UPS? Do you think a surge could of done it?

ouch bro I'm hurting for you i been there before  :'(

Not really looking for any answers here, but just venting. I just finished a few months ago a rebuild of my Unraid server in a bigger case with a better (or so I thought) PSU (http://www.newegg.com/Product/Product.aspx?Item=N82E16817438035) and more drives. Everything was working well until about a week ago, when my server suddenly died in the middle of the night and wouldn't power back on. Troubleshooting determined the PSU had failed, so I RMA'd it.

 

Tonight I got the replacement PSU and threw it in. Everything powered back up fine, but attached is the mess that I found in unraid once it booted. That's 7 failed drives. I've swapped everything relevant and the drives are indeed dead. I've submitted a reply to my support ticket with EVGA but I doubt they will cover anything else that was damaged. Seagate won't RMA the drives due to the damage being caused by the PSU.

 

Let this be a lesson to others. Don't assume an expensive power supply is bulletproof. Don't just rely on parity drives for redundancy or backup.

Since the platters and heads are likely fine, repairing those drives should be relatively inexpensive. A circuit board swap (with eeprom reprogramming) should be all that is necessary.

 

http://www.donordrives.com/services is one place that offers that service (no affiliation, but I've used their services and was very satisfied.)

Don't tell Seagate what happened to the drives.

 

RMA them one at a time one per month and it'll sneak through.  RMAing them all in one shot and they're definitely going to look at the cause

 

  • Author

That is terrible, did you have your data backed up or was it only on your UnRaid server? Was your UnRaid server plugged into a UPS? Do you think a surge could of done it?

 

I had some important files backed up like configs but the data itself was just to large to practically backup. Server was behind a tripp lite PDU and cyberpower UPS. I do not suspect a power surge as no other equipment behind the same UPS had any issues or downtime.

 

EVGA just replied to my support ticket that they will not do anything about any products damaged by their product's failure. I wasn't expecting them to, but it would have been great customer service if they would have.

 

Not sure if I'm going to try and RMA any drives, seems like a gamble.

Depending on how your purchased your drives they may have purchase protection from ANY thing. I know the credit card I use for all my purchases includes a 1 year protection on everything that is purchased completely on the card.

 

For example, I bought a Nexus 5 a few years back... activated it, and then dropped it cracking the screen. Contacted the correct people and sent them the repair invoice, my receipt, and they sent me a check for the repair.

ST3000DM001 - you were living on borrowed time anyway.

You have nothing to lose by trying to RMA the drives, worse they do is reject the RMA, and like Squid suggested, RMA them one at time one a month or every other month, depending on how much warranty is left.

  • Author

ST3000DM001 - you were living on borrowed time anyway.

 

;D I've only had one die since May of last year, and I got them for $85 a pop, so I've been happy with them.

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