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Data missing?

Featured Replies

  • Community Expert

Check lost+found folder, but depending on how bad corruption was there's always the chance of some data loss.

But what if I didn't have access to the webgui and only have the diagnostics zip file? How would I go about deciphering it?

Sometimes it is straightforward, but often it's difficult, even for the most experienced.  If you are interested, you can read Drive Symbols for an introduction, but it is incomplete.

 

Currently, it's easiest to read the lsscsi report, in the system folder of the diagnostics zip.  *If* the drive controller uses the ATA subsystem, then you can find the ata number in the path associated with the drive info.  But many SAS and a few other controllers do not use ATA, so they don't have ata numbers and their error info is cryptic.

  • Author

Thanks, will look it up..

 

This is the result from the long extended test, I think it completed without errors

smartctl 6.2 2013-07-26 r3841 [x86_64-linux-4.1.18-unRAID] (local build)

Copyright © 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

 

=== START OF INFORMATION SECTION ===

Device Model:    WDC WD40EFRX-68WT0N0

Serial Number:    WD-WCC4EM0WN6HS

LU WWN Device Id: 5 0014ee 20a945045

Firmware Version: 80.00A80

User Capacity:    4,000,787,030,016 bytes [4.00 TB]

Sector Sizes:    512 bytes logical, 4096 bytes physical

Rotation Rate:    5400 rpm

Device is:        Not in smartctl database [for details use: -P showall]

ATA Version is:  ACS-2 (minor revision not indicated)

SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)

Local Time is:    Fri May 20 08:59:57 2016 SGT

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

 

General SMART Values:

Offline data collection status:  (0x00) Offline data collection activity

was never started.

Auto Offline Data Collection: Disabled.

Self-test execution status:      (  0) The previous self-test routine completed

without error or no self-test has ever

been run.

Total time to complete Offline

data collection: (52680) seconds.

Offline data collection

capabilities: (0x7b) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Suspend Offline collection upon new

command.

Offline surface scan supported.

Self-test supported.

Conveyance Self-test supported.

Selective Self-test supported.

SMART capabilities:            (0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability:        (0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine

recommended polling time: (  2) minutes.

Extended self-test routine

recommended polling time: ( 527) minutes.

Conveyance self-test routine

recommended polling time: (  5) minutes.

SCT capabilities:       (0x703d) SCT Status supported.

SCT Error Recovery Control supported.

SCT Feature Control supported.

SCT Data Table supported.

 

SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate    0x002f  200  200  051    Pre-fail  Always      -      0

  3 Spin_Up_Time            0x0027  215  182  021    Pre-fail  Always      -      6250

  4 Start_Stop_Count        0x0032  100  100  000    Old_age  Always      -      255

  5 Reallocated_Sector_Ct  0x0033  200  200  140    Pre-fail  Always      -      0

  7 Seek_Error_Rate        0x002e  200  200  000    Old_age  Always      -      0

  9 Power_On_Hours          0x0032  083  083  000    Old_age  Always      -      12649

10 Spin_Retry_Count        0x0032  100  100  000    Old_age  Always      -      0

11 Calibration_Retry_Count 0x0032  100  100  000    Old_age  Always      -      0

12 Power_Cycle_Count      0x0032  100  100  000    Old_age  Always      -      102

192 Power-Off_Retract_Count 0x0032  200  200  000    Old_age  Always      -      66

193 Load_Cycle_Count        0x0032  200  200  000    Old_age  Always      -      1288

194 Temperature_Celsius    0x0022  116  103  000    Old_age  Always      -      36

196 Reallocated_Event_Count 0x0032  200  200  000    Old_age  Always      -      0

197 Current_Pending_Sector  0x0032  200  200  000    Old_age  Always      -      0

198 Offline_Uncorrectable  0x0030  100  253  000    Old_age  Offline      -      0

199 UDMA_CRC_Error_Count    0x0032  200  200  000    Old_age  Always      -      0

200 Multi_Zone_Error_Rate  0x0008  200  200  000    Old_age  Offline      -      0

 

SMART Error Log Version: 1

ATA Error Count: 3

CR = Command Register [HEX]

FR = Features Register [HEX]

SC = Sector Count Register [HEX]

SN = Sector Number Register [HEX]

CL = Cylinder Low Register [HEX]

CH = Cylinder High Register [HEX]

DH = Device/Head Register [HEX]

DC = Device Command Register [HEX]

ER = Error register [HEX]

ST = Status register [HEX]

Powered_Up_Time is measured from power on, and printed as

DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,

SS=sec, and sss=millisec. It "wraps" after 49.710 days.

 

Error 3 occurred at disk power-on lifetime: 12566 hours (523 days + 14 hours)

  When the command that caused the error occurred, the device was active or idle.

 

  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  -- -- -- -- -- -- --

  40 51 78 00 f3 24 e1  Error: UNC 120 sectors at LBA = 0x0124f300 = 19198720

 

  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC  Powered_Up_Time  Command/Feature_Name

  -- -- -- -- -- -- -- --  ----------------  --------------------

  c8 00 78 00 f3 24 e1 00  6d+00:36:58.947  READ DMA

  c8 00 80 f0 f0 24 e1 00  6d+00:36:58.947  READ DMA

  c8 00 08 10 66 22 e1 00  6d+00:36:58.924  READ DMA

  c8 00 60 58 41 23 e1 00  6d+00:36:58.882  READ DMA

 

Error 2 occurred at disk power-on lifetime: 12566 hours (523 days + 14 hours)

  When the command that caused the error occurred, the device was active or idle.

 

  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  -- -- -- -- -- -- --

  40 51 20 90 0a b5 eb  Error: UNC 32 sectors at LBA = 0x0bb50a90 = 196414096

 

  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC  Powered_Up_Time  Command/Feature_Name

  -- -- -- -- -- -- -- --  ----------------  --------------------

  c8 00 20 90 0a b5 eb 00  6d+00:35:47.124  READ DMA

  c8 00 c0 78 35 b5 eb 00  6d+00:35:47.117  READ DMA

  c8 00 98 48 1f b5 eb 00  6d+00:35:47.116  READ DMA

  c8 00 08 20 1f b5 eb 00  6d+00:35:47.112  READ DMA

  c8 00 30 d0 0a b5 eb 00  6d+00:35:47.111  READ DMA

 

Error 1 occurred at disk power-on lifetime: 12566 hours (523 days + 14 hours)

  When the command that caused the error occurred, the device was active or idle.

 

  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  -- -- -- -- -- -- --

  40 51 30 c0 d8 be eb  Error: UNC 48 sectors at LBA = 0x0bbed8c0 = 197056704

 

  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC  Powered_Up_Time  Command/Feature_Name

  -- -- -- -- -- -- -- --  ----------------  --------------------

  c8 00 30 c0 d8 be eb 00  6d+00:34:17.937  READ DMA

  c8 00 28 60 cf be eb 00  6d+00:34:17.934  READ DMA

  c8 00 70 28 ca be eb 00  6d+00:34:17.932  READ DMA

  c8 00 28 d8 c8 be eb 00  6d+00:34:17.929  READ DMA

  c8 00 40 78 c4 be eb 00  6d+00:34:17.919  READ DMA

 

SMART Self-test log structure revision number 1

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Extended offline    Completed without error      00%    12647        -

# 2  Short offline      Completed without error      00%    12637        -

# 3  Short offline      Completed without error      00%    12594        -

 

SMART Selective self-test log data structure revision number 1

SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

 

 

No errors in the disk log, so I'm going to try do a check now

  • Author

Just completed the disk2 check , seems ok:

###########

reiserfsck --check started at Fri May 20 09:03:23 2016

###########

Replaying journal: Done.

Reiserfs journal '/dev/md2' in blocks [18..8211]: 0 transactions replayed

Checking internal tree..  finished

Comparing bitmaps..finished

Checking Semantic tree:

finished

No corruptions found

There are on the filesystem:

        Leaves 992369

        Internal nodes 6204

        Directories 225601

        Other files 344023

        Data block pointers 956401054 (929359 of them are zero)

        Safe links 0

###########

reiserfsck finished at Fri May 20 10:11:54 2016

###########

 

I'm going to maintenance mode and start the array to view the lost+found folder, see what I can restore.

 

 

Looks like there are tons of random number files, worth 40GB. Are the files actually valid? Or are these corrupted files that has been removed from the original location?

 

Also, seems like my TV Series folder is affected. For some reason I can't view them in SMB but I can see them within the console. Since I'm using /mnt/user/ I should still be able to see the folder from other disks as well, except maybe some from disk2. Any idea why?

I'm going to maintenance mode and start the array to view the lost+found folder, see what I can restore.

 

Looks like there are tons of random number files, worth 40GB. Are the files actually valid? Or are these corrupted files that has been removed from the original location?

 

Also, seems like my TV Series folder is affected. For some reason I can't view them in SMB but I can see them within the console. Since I'm using /mnt/user/ I should still be able to see the folder from other disks as well, except maybe some from disk2. Any idea why?

 

Take a look at the Additional comments section.  It has comments about that, and a couple of links to posts about dealing with lost+found.

  • Author

I've read that, and from what I'm able to understand, the files in lost+found might not be 100% original intact file, is that right?

 

Also, the ones in the folders are very easy to understand since the filenames are intact, but the ones at the topmost level are undecipherable, it's all numbers without file extensions :( (Ok, at least they grouped them together in the same number, so I know it's from that folder content or similar, not that bad!)

 

And for some reason I can view my TV Series folder now (yay!), I think maybe it is SMB caching contents? Not sure how that works..

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