April 28, 20188 yr I have no idea when it happened sometime in the last week or so but I have lost access to about 12TB of movies, the folders are empty but when I do a du or a df the both show the space is still used. I am really hoping the data is still there I am quite new to unraid and struggling to find any issue that points to what is wrong. There does not seem to be anything in the logs that I can find, no errors in the gui When I noticed the issue I did a quick google and someone suggested a reboot, my unraid server hung during the reboot, had to go hang a monitor on it to see what was wrong Stopping md/unraid driver: /usr/local/sbin/mdcmd: line 11: echo: write error: Deviceor resource busy After waiting an hour and a hard reset the server came back up no problem, data still missing and automatically started a parity check. The parity check came back fine so I went to do a check on the filesystem for which the array needs to be stopped this is when I noticed the mover is running and will not let me stop the array. There was an error in the log about mover Apr 27 14:04:20 Heart-Of-Gold move: error: move, 396: No such file or directory (2): lstat: /mnt/cache/FTP/TV Shows/Sleepy Hollow/Season 2/Sleepy Hollow - S02E01 - This Is War Bluray-1080p.nfo Apr 27 14:04:20 Heart-Of-Gold move: error: move, 396: No such file or directory (2): lstat: /mnt/cache/FTP/TV Shows/Sleepy Hollow/Season 2/Sleepy Hollow - S02E01 - This Is War Bluray-1080p-thumb.jpg Apr 27 14:04:21 Heart-Of-Gold move: error: move, 396: No such file or directory (2): lstat: /mnt/cache/FTP/TV Shows/Sleepy Hollow/Season 2/Sleepy Hollow - S02E02 - The Kindred Bluray-1080p.nfo Apr 27 14:04:21 Heart-Of-Gold move: error: move, 396: No such file or directory (2): lstat: /mnt/cache/FTP/TV Shows/Sleepy Hollow/Season 2/Sleepy Hollow - S02E02 - The Kindred Bluray-1080p-thumb.jpg Apr 2 I think the data is still there because of the following df shows (ignoring the messy docker bits) Filesystem Size Used Avail Use% Mounted on rootfs 12G 893M 11G 8% / tmpfs 32M 948K 32M 3% /run devtmpfs 12G 0 12G 0% /dev tmpfs 12G 0 12G 0% /dev/shm cgroup_root 8.0M 0 8.0M 0% /sys/fs/cgroup tmpfs 128M 5.4M 123M 5% /var/log /dev/sda1 7.3G 526M 6.7G 8% /boot /dev/loop0 7.5M 7.5M 0 100% /lib/modules /dev/loop1 4.5M 4.5M 0 100% /lib/firmware /dev/md1 3.7T 2.8T 931G 76% /mnt/disk1 /dev/md2 3.7T 2.8T 882G 77% /mnt/disk2 /dev/md3 3.7T 2.4T 1.3T 66% /mnt/disk3 /dev/md4 7.3T 5.5T 1.9T 76% /mnt/disk4 /dev/sdf1 699G 156G 542G 23% /mnt/cache shfs 19T 14T 4.9T 74% /mnt/user0 shfs 19T 14T 5.4T 72% /mnt/user /dev/loop2 50G 27G 21G 57% /var/lib/docker if I choose one of the drives du --max-depth=1 -h 17G ./TV Shows 5.1G ./downloads 0 ./src 39G ./Movies 0 ./pictures 2.8T ./FTP 80K ./Useful Docs 2.8T . Now that movie folder should have around 350 HD movies in it. The total 2.8T at the bottom really does not add up to what is in those folders Anyone got any suggestions on how to diagnose this further? and hopefully recover my data? Thanks
April 28, 20188 yr Author Sorry should have thought to do that heart-of-gold-diagnostics-20180428-1433.zip
April 28, 20188 yr Community Expert Don't see nothing out of the ordinary on the logs. Why is this folder 2.8TB, maybe you move your data there? 59 minutes ago, Unthred said: 2.8T ./FTP
April 28, 20188 yr 1 hour ago, Unthred said: if I choose one of the drives du --max-depth=1 -h 17G ./TV Shows 5.1G ./downloads 0 ./src 39G ./Movies 0 ./pictures 2.8T ./FTP 80K ./Useful Docs 2.8T . Now that movie folder should have around 350 HD movies in it. The total 2.8T at the bottom really does not add up to what is in those folders Yes it does. You said you are looking at just one of the drives. The total of 2.8 TB used corresponds to that being either disk1 or disk2. Your "missing" files are on the other disks. You're looking in the wrong place. Instead of looking under /mnt/diskX look under /mnt/user and run your du command from there. Do you understand how user shares work? The contents of, say, /mnt/user/Movies is the union of /mnt/disk1/Movies, /mnt/disk2/Movies, etc.
April 28, 20188 yr Author Thanks for the responses guys...... when I looked before it crashed there wasnt that in FTP folder....... So that was a change I made a week or two ago the fix common problems plugin was complaining that the FTP folder was not on the cache drive....so I put it on the cache drive......seems the mover has been moving my movies and TV shows into the FTP folder...... I dont understand why. But At least I have found my data and have a direction to investigate! Thanks again
April 28, 20188 yr Author Thanks for the responses guys...... when I looked before it crashed there wasnt that in FTP folder....... So that was a change I made a week or two ago the fix common problems plugin was complaining that the FTP folder was not on the cache drive....so I put it on the cache drive......seems the mover has been moving my movies and TV shows into the FTP folder...... I dont understand why. But At least I have found my data and have a direction to investigate! How can I stop the mover? Thanks again
April 28, 20188 yr Community Expert The mover will never put items into a different folder. All it will do is move a top level folder (and contents) corresponding to a share name to/from the cache drive according to the Share settings into the same top level folder on the destination.
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