teamhood Posted August 20, 2010 Share Posted August 20, 2010 Hey all, I just purchased a Supermicro AOC-SASLP-MV8 with two forward breakout cables. I added all 8 hard drives and everything was discovered, minus one of the hard drives. I moved the trouble SATA connection from the breakout cable to another hard drive to see if it was the cable, or in fact a bad hard drive. It appears the problem moved with the breakout cables SATA connection... So I assume that one of the leads on the breakout cable that was sent to me is bad, but could it possibly be the card? Has anyone else found any problems with their cards and/or breakout cables? I guess I will give the array a power down and swap the breakout cables to see if the problem moves from SAS connection to the next... Link to comment
vexhold Posted August 20, 2010 Share Posted August 20, 2010 Well, to check if it is the cable or the card, mark the bad point and then completely swap the cables on the card. If the same SATA port is not working, its the cable, if it stays on the one side that it was on before, its the card. Link to comment
teamhood Posted August 20, 2010 Author Share Posted August 20, 2010 Well, to check if it is the cable or the card, mark the bad point and then completely swap the cables on the card. If the same SATA port is not working, its the cable, if it stays on the one side that it was on before, its the card. Yup, it's the cable... I hate when things are not working!! Link to comment
Rajahal Posted August 20, 2010 Share Posted August 20, 2010 That sucks, but at least it should be easier to replace than the card. Link to comment
teamhood Posted August 20, 2010 Author Share Posted August 20, 2010 Buy.com is terrible with customer service... I hate when NewEgg doesn't have the products I need. I started my career in customer support and have great success as I've had the same job way back when, but Buy.com is just awful. It really annoys me when a company won't pay for shipping of the new order for the same product that they sent out defective... I just won't agree with that and will keep asking for a supervisor until I reach one that cares. Link to comment
dogmanky Posted August 20, 2010 Share Posted August 20, 2010 I concur. I have bought from them on/off for 10 yrs. On more than one occasion, I've vowed to never buy from them again, but always get suckered back in with a deal. One thing lately I have started doing is buying from them "through" Amazon. Search the product on Amazon and many times buy.com will show up as an available purchase option. This should then allow the fantastic return policy of Amazon to apply.. (i think).. Buy.com is terrible with customer service... Link to comment
chanders Posted August 20, 2010 Share Posted August 20, 2010 Had terrible service from them this week. Ordered my CM 590 and paid for it. It was labelled in stock. Only later to be contacted saying there was a mixup! Terrible! Link to comment
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