Hi..

I was having problems with my PMS.. so I uninstall the docker and reinstall..but still having prob with PLEX.. Later I used CleanUpAppdata app to remove PLEX orphaned files... but now all my media files gone.. is there anyway getting back my media files..  

Do you mean the actual media files are no longer on your server? Or do you just mean plex doesn't remember them? If you delete plex appdata then plex won't remember your media and you will have to rescan.

 

Nothing in your description sounds as if your actual media files should have been touched, so if they are really gone you have left out a lot of details.

 

1 minute ago, trurl said:

Do you mean the actual media files are no longer on your server? Or do you just mean plex doesn't remember them? If you delete plex appdata then plex won't remember your media and you will have to rescan.

 

Nothing in your description sounds as if your actual media files should have been touched, so if they are really gone you have left out a lot of details.

yes the actual files gone.. my media Share folder also not showing in the list..

Later I used CleanUpAppdata app

check delete box and press ok

Deleting appdata should not delete your media.

 

Go to Tools - Diagnostics and attach the complete diagnostics zip file to your next post.

There is one circumstance where this can happen actually.  IF you have your plex appdata in the same user share as your media.  (IE: massively misconfigured app).  This is the reason why

1. You have to actually check off what to delete.
2. There's another pop up that re-iterates what you're deleting in red, and also says READ CAREFULLY

annia-diagnostics-20190102-1350.zip

1 hour ago, Squid said:

There is one circumstance where this can happen actually.  IF you have your plex appdata in the same user share as your media.  (IE: massively misconfigured app).  This is the reason why

1. You have to actually check off what to delete.
2. There's another pop up that re-iterates what you're deleting in red, and also says READ CAREFULLY

if misconfigured... i'm doom... almost 20tb of media

10 hours ago, Squid said:

IF you have your plex appdata in the same user share as your media.

Do you know if this is what you might have done? We can't really tell anything about this from your diagnostics.

 

Go to the Docker page, click on the Add Container button. At the top of the Add Container page is the Template dropdown "Select a template". Look at the list in the dropdown and see if you have one for plex under [User templates] and select it, then don't do anything else. Just post a screenshot of the page.

57 minutes ago, trurl said:

Do you know if this is what you might have done? We can't really tell anything about this from your diagnostics.

 

Go to the Docker page, click on the Add Container button. At the top of the Add Container page is the Template dropdown "Select a template". Look at the list in the dropdown and see if you have one for plex under [User templates] and select it, then don't do anything else. Just post a screenshot of the page.

i select my-PMS template from the drawdown.. kindly advice... tq..

Go to Shares - User Shares and post a screenshot.

2 minutes ago, trurl said:

Go to Shares - User Shares and post a screenshot.

the docker SS just now i did not press apply...

Based on the screenshots, I don't see how it was the Cleanup, but I will test using those particular mappings tonight.

i did clean up 2 other dockers with plex

dolphin

kodi-headless

 

Your docker template was for a share named "MEDIA" but the shares page doesn't actually have anything by that name. You do have a "MEDIA 2" share and a lot of other shares. Are you sure you aren't looking in the wrong place for your files?

19 minutes ago, trurl said:

Your docker template was for a share named "MEDIA" but the shares page doesn't actually have anything by that name. You do have a "MEDIA 2" share and a lot of other shares. Are you sure you aren't looking in the wrong place for your files?

media 2 created when i was testing other DLNA dockers... only few files...

 

MEDIA share is my main and it went missing after i clean up appdata

Edited January 2, 20197 yr by zerorulez
addtional info

Appdata config path for kodi-headless was set for /mnt/user/MEDIA/ , so when you did the app cleanup for that docker and it asked to delete /mnt/user/MEDIA/ you told it yes.

^^^ this

1 hour ago, jonathanm said:

Appdata config path for kodi-headless was set for /mnt/user/MEDIA/ , so when you did the app cleanup for that docker and it asked to delete /mnt/user/MEDIA/ you told it yes.

i cant recall precisely the warning pop up message... but i've done it before for kodi headless and it was fine.. thats why i tick the all the boxes.. i thought it was the same as PLEX host config...  any chance of recovery? 

 

if total lost.. then i need to rebuild the media library with whatever backup i have left... 

Edited January 3, 20197 yr by zerorulez

You can try pulling the drive out, and running UFS Explorer on Windows against it.