• Hanging and Array Issues

    Brandonb1987

    By Brandonb1987

      • Closed

    I've tried 6.12.0,1,2 and 3rc3 and they all are giving me issues.

     

    Basically what happens is I start the array, it hangs, UI goes unresponsive for a few minutes, then the login becomes available, login and the array is down. Try and navigate to something and it will hang in about 30-60s.  I've got a syslog and diag attached.

     

    I've basically tried with a fresh USB install, tried without any plugins, docker disabled, copied only the settings cfg files, and it'll just hang every time.

     

    I tried playing around with it in Safe Mode and it seems to resolve the hanging issue. So not sure where to go from there.

     

    Please help. I've attached 2 different scenarios.

    unraid-diagnostics-20230714-1825.zip unraid-diagnostics-20230714-1933.zip

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    JorgeB
    Quote

    I tried playing around with it in Safe Mode and it seems to resolve the hanging issue.

     

    That suggests a plugin problem, not clear if you still have other issues in safe mode?

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    itimpi
    2 hours ago, Brandonb1987 said:

    Possibly but that wouldn't explain why its doing the same thing with a fresh install with no plugins installed.

    Have you tried with a fresh install without copying all the of the config folder?

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    JorgeB
    18 hours ago, Brandonb1987 said:

    yes, problem persists on 6.12+ with a clean install using the usb creator tool

    Please post new diags from that.

    Link to comment
    JorgeB
    18 hours ago, Brandonb1987 said:

    the diagnostic I posted above (1933) is that

    The array was not started on those.

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    Brandonb1987

    I'm starting to think this actually may be a failing power supply.

     

    I restored my 6.11.5 backup and now it powers off and on during the boot process. It is also doing it with 12.1/2/3. There is no specific point in the boot where it does it so I'm inclined to think this could be hardware related.

     

    I will be ordering a new one tonight to replace and will report back if this is the solution.

    Link to comment
    Brandonb1987

    Well I have some progress...

     

    Turns out wasn't the PSU. Tried a new one and it was doing the same. Slowly ruled out parts one by one and looks like a dead mobo. Have a temporary replacement in while the actual one ships from china. ETA 2-3 weeks only, hopefully...

     

    After a handful of other issues with what I've ruled as a docker image corruption, things are back up and working perfectly on 6.11.5

     

    However, a fresh 6.12.3 still hangs. I will report back when I have another moment to do an upgrade and capture the hang syslog.

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    Brandonb1987

    Well I'm not sure what was going on but it seems replacing the motherboard has "fixed" the issue. I replaced the mobo, upgraded to 6.12.3 shortly after and has been stable since? Currently up ~3 days without a reboot or stall so I will consider it having been the issue and solved.

     

    Thanks to everyone for helping.

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