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PhilipJFry

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    SMB Shares crashed and no longer in network after 6.11.2 update

    in Stable Releases

    Posted

    This is just a general observation of the bug-reports forum and not specific to this issue.

    As a newbie to Unraid, and reading through comments above and in other topics, it would appear that as the software has been maturing, more and more issues have been creeping in. This is not unexpected as the user base grows and the software becomes more sophisticated.

     

    I am not familiar (nor should I be) with the internal workings of product development and testing within LT. Though I am surprised that they are not using say Jira for bug/tracking and having it open to users. A forum like this in respect of "bugs" can drift and distract from the original topic.

     

    When I first joined Unraid/forums, I was under the impression that LT was across and responding to virtually all posts (mainly bugs) accordingly. It would appear that the majority of support comes from community members. Which is a good thing...but..

     

    When a customer pays for a product, there is a certain unrealistic expectation that the software is always fit-for-purpose and bug-free :-). And when that doesn't happen we respond accordingly:

    Quote

    And I will strike down upon thee with great vengeance and furious anger those who attempt to poison and destroy my brothers server. 🙂

    I don't think that anyone here means to vent or come across aggressively or with any kind of malice. It is simple frustration, and that we feel that our voices are not making any traction sometimes.

     

    We all love and respect you and appreciate your efforts in resolving the many challenges in resolving the bugs.

     

    PS:

    Quote

    If we cannot reproduce an issue in our beta and rc tests, we cannot fix it.

    I'm in software (web) development too and yes not having reproducible bugs is dang near impossible to fix. Perhaps just don't say this out loud. 😜

     

    • Thanks 1

    SMB Shares crashed and no longer in network after 6.11.2 update

    in Stable Releases

    Posted

    Hi guys @JorgeB @dlandon.

    I was previously running 6.1.11 I believe. I'm a newbie and have only recently, last month, bought a license.

    Re Max open files.... yup.. mine looks similar with 1 PID as 16464.

     

    One thing i've noticed when the issue occurs, post reboot, is that all the files/folders that were in transit to the server are all greyed out when viewing the SMB share (from an iMac's perspective).

     

    My iMac bombs out with I think an error 24, when I try to merge or copy/replace the same folders/files. They appear "stuck" (locked?), and the only way to start copying again to same, is by going into the WebGUI and deleting them all.

    SMB Shares crashed and no longer in network after 6.11.2 update

    in Stable Releases

    Posted

    Hi @dlandon. No such luck. 😞

    After upgrading all plugins/docker etc... the issue persisted.

    After booting into safe mode - the issue persisted (even more quickly than before).

    Diags attached for your reference.

    futurama-syslog-20221109-0957.zipfuturama-diagnostics-20221109-2055.zipfuturama-syslog-20221109-0957.zipfuturama-diagnostics-20221109-2055.zip

     

    The problem has now gone from being mildly annoying to completely frustrating!

    I would appreciate that the issue is resolved with speed, because as of now, my server is no longer "fit for purpose"

     

    I am unfamiliar if you are an employee of limetech or more a helpful community developer?... but I do appreciate your assistance in respect of the issue to date. 👍🏻

    • Like 1

    SMB Shares crashed and no longer in network after 6.11.2 update

    in Stable Releases

    Posted

    3 minutes ago, dlandon said:

    We've had several reports of the soft file limit changing to 16424 causing the issue you are seeing.

     

    The soft limit of 40960 is correct.  Something changed or corrupted the value in your case.  If you see it again, post your diagnostis.

    Just crashed again now.. @dlandon 😞
    Let me know if there are any other diagnostic logs that would be helpful.

    consolelog 2.txt syslog 2.txt

    SMB Shares crashed and no longer in network after 6.11.2 update

    in Stable Releases

    Posted · Edited by PhilipJFry

    7 hours ago, dlandon said:

    Post the output of this command: 

    ulimit -Sn

    40960.

    However, this is after I was forced to reboot the server.

    I did not include it earlier (above) as the command did not return anything meaningful. (i don't recall its exact wording but it something like that command was unknown???).

     

    PS: I did restart the SMB service before rebooting, but it didn't have any effect.
    PSS: I have more copying/moving via SMB today, so will monitor if the issue reappears.

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