Not received replacement key

[TCSquirrel]

Hi All,

 

I’ve requested a replacement USB key as my original flash drive has died but I haven’t received the replacement key yet.

 

Reading the forums, It seems these are meant to be instant.

 

I've tried contacting support but it's fairly urgent I get a new key ASAP as we have customers without a server.

 

Many thanks

[trurl]

8 minutes ago, TCSquirrel said:

meant to be instant.

There is an automated way to get the replacement, starting with your flash backup and its key. 

 

https://wiki.unraid.net/Manual/Changing_The_Flash_Device

[TCSquirrel]

Cheers for the reply.

 

Unfortunately I've tried using the "Replace Key" function but I'm still waiting for the email with the new key

 

 

 

[Chuckb]

Hi I have replaced my USB and gone through the request new key but i have not received the email with the new key yet??

 

I am in the same boat, i have even tried it a few times and then i changed my forum password to check if the emails were being blocked, but the 

change password email came through straight away .. I am stuck at the moment

[itimpi]

1 hour ago, Chuckb said:

Hi I have replaced my USB and gone through the request new key but i have not received the email with the new key yet??

 

I am in the same boat, i have even tried it a few times and then i changed my forum password to check if the emails were being blocked, but the 

change password email came through straight away .. I am stuck at the moment

The email should come through within seconds.  I would suggest you check your Spam in case it ended up there.  If not you will need to email Limetech with the details.