The Unraid server is unreachable from outside your network. (Yep another one of these :s)

[tylah337]

The Unraid server is unreachable from outside your network. Be sure you have configured your router to forward port redacted/TCP to the Unraid server at redacted port 443.
Was working perfectly fine till i updated from 6.10.rc4 to 6.10.3. Deleted addon deleted config files, disabled ipv6 and so on, 0 luck so far pls help ~

[tylah337]

Unraid OS 6.10.3 with My Servers plugin version 2022.05.24.1752
✅  Signed in to Unraid.net as tylah337
Use SSL is no
✅  Rebind protection is disabled for myunraid.net
Local Access url: http://XeonWorkstation.local
✅  192-168-1-9.hash.myunraid.net resolves to 192.168.1.9
Remote Access url: https://[redacted].hash.myunraid.net:[redacted]
✅  [redacted].hash.myunraid.net resolves to [redacted]

Request:
{
    "keyfile": "[redacted]",
    "plgversion": "2022.05.24.1752",
    "internalhostname": "XeonWorkstation.local",
    "internalport": "80",
    "internalprotocol": "http",
    "remoteaccess": "yes",
    "servercomment": "Medical",
    "servername": "XeonWorkstation",
    "internalip": "192.168.1.9",
    "externalhostname": "*.hash.myunraid.net",
    "externalport": "[redacted]",
    "externalprotocol": "https"
}
Response (HTTP 200):
[]
success

[ljm42]

As a first check, are you having any issues provisioning the SSL certificate? There were problems over the weekend, see https://forums.unraid.net/topic/126105-ssl-cert-error-im-an-unraid-noob/#comment-1150163

 

 

If the certificate is fine then this sounds like a port forwarding issue.

 

Run this command with two v's to get the non-anonymized output:

php /usr/local/emhttp/plugins/dynamix/include/UpdateDNS.php -vv

(don't post it here)

 

What you are looking for is the non-anonymized Remote Access url. Try to access that url from a phone or other system not on your local network to see what the error message is. If you would like me to test, please send me the non-anonymized output (and a link to this thread) in a DM.

[tylah337]

thank you for your reply, DMed you what you asked for !

 

[tylah337]

For anyone stumbling upon this thread, it was a port forwarding issue (swapped to fiber a while ago and had to ask my ISP to reconfigure port forwarding on their side). Now the addon works perfectly.

Edited July 20, 2022 by tylah337

[disposable-alleviation3423]

Sorry for the late post. I just switched to fiber and am having the same issue. I have the fiber router set to forward ports 80 and 443 to the server but I still don't have remote access via Unraid Connect. All other services work fine. 

 

What did you have the ISP do for you?

 

[tylah337]

as far as i recall i asked them to check the ports that i was using and they realised as well that they were unaccesible and then what they did was on their part i dont really recall sadly, it was someting to do with asking them to allow port forwarding to happen on their end.

Edited March 23 by tylah337