Unraid showing offline, cant access GUI

[Olympus_Media]

Hi,

 

My server has randomly started to do the same today after completing a data rebuild after upgrading a hdd.

 

The server seems to remain powered on but is showing as offline and the GUI is unreachable, only a hard reboot solves it.

 

I enabled the syslog server after the 2nd time it happened then after an hour it happened again.

 

After 2nd offline and force reboot the server remained online for an hour and went offline again but came back after couple mins. My internet did not go offline, the server threw a notification of unclean shutdown even ddoe it didn't loose power and started a parity check.

 

It is currently almost 17hrs into the parity check and has not gone offline yet. All i have done in the meantime is upgrade from 6.11.1 to 6.11.5.

 

I honestly have no idea what to look for nor where to start any help would much appreciated. 

 

syslog olympus-diagnostics-20230531-1927.zip

[JorgeB]

Unfortunately there's nothing relevant logged, this usually points to a hardware issue, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one, also and if you haven't yet check the link below for some Ryzen related known issues:

 

https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=819173

 

[Olympus_Media]

Thanks for the swift reply, I'm currently letting it complete the parity check with all dockers turned off I dont have any VMs setup.

 

I'll report back once the parity is completed.

[Olympus_Media]

23 hours ago, JorgeB said:

Unfortunately there's nothing relevant logged, this usually points to a hardware issue, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one, also and if you haven't yet check the link below for some Ryzen related known issues:

 

https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=819173

 

So small update, parity completed all ok and server remained online through the whole parity check but an hour after completion it has gone offline even ddoe its still powered up? 

 

No dockers were running at all and i dont have any VM's

Edited June 2, 2023 by Olympus_Media

[JorgeB]

Did you see the Ryzen FAQ entry? Symptom is consistent with the power supply control issue.

[Olympus_Media]

1 minute ago, JorgeB said:

Did you see the Ryzen FAQ entry? Symptom is consistent with the power supply control issue.

Sorry no i didnt see the entry ill have a look now

[Olympus_Media]

17 minutes ago, JorgeB said:

Did you see the Ryzen FAQ entry? Symptom is consistent with the power supply control issue.

Just i understand i need update my B450 mobo bios and change the power setting?

 

I know the bios has never been updated since i got it.

[JorgeB]

Check if the BIOS has that setting, if yes it might not need updating, though updating to latest may also help.

[Olympus_Media]

21 minutes ago, JorgeB said:

Check if the BIOS has that setting, if yes it might not need updating, though updating to latest may also help.

Ok, sorry stupid question do i need to remove the unraid usb to be able to access the bios or not?

 

 

[JorgeB]

You don't need to remove the flash drive to enter the board BIOS.

[Olympus_Media]

6 hours ago, JorgeB said:

Check if the BIOS has that setting, if yes it might not need updating, though updating to latest may also help.

So check under power settings on bios and does not have it. BIOS not updated since 2018 about to update to latest bios

Edited June 2, 2023 by Olympus_Media

[Olympus_Media]

22 minutes ago, Olympus_Media said:

So check under power settings on bios and does not have it. BIOS not updated since 2018 about to update to latest bios

Updated bios and still can't find that setting anywhere 

[Olympus_Media]

1 minute ago, Olympus_Media said:

Updated bios and still can't find that setting anywhere 

Found global c states and disabled 

[jbrukardt]

Im guessing this might be the /var/log fill issue that there are now about 6 or 7 different posts about.   

 

OP, if you're not headless, you should still have command line access physically on the server.  check your /var/log fullness with

 

du -sm /var/log/*

 

You should also be able to cat /var/log/syslog from there and see if its filled with NGINX Error 6 spam.   

 

If it is, check my post here: https://forums.unraid.net/topic/138726-612-webui-inaccessible-and-varlog-full/#comment-1267931

 

@Eddie Seelkealso seems to be having a similar issue here:  

 

 

 

 

 

[JorgeB]

It's right below that setting:

 

[Olympus_Media]

7 minutes ago, JorgeB said:

It's right below that setting:

 

Omg didn't even notice, since i disabled c state the server has been on 13hrs.

 

Would recommend i change the power supply idle also or leave as is?