Plex playback error only on certain content

[Nyrayu]

I'm having an issue playing a specific movie from my plex server on my PS4 plex client.  I've been able to successfully test smaller TV shows and larger movies with no issue but when attempting a specific movie with the same file format and media properties as the movie that works I'm getting an "unknown playback error".  I haven't seen this error on any other file so far (doesn't mean it won't happen) but this is a new install so I haven't tried very many of my files. 

 

I'd thought this might be a corrupt file, but I am able to play this movie from the plex web client on a client system (not on the server).

 

I'm happy to upload any logs or diagnostics that may help figure this out, but being a total NOOB (first post) I'll need some instruction on where to obtain the necessary files.

[trurl]

Probably best to ask on plex forum instead of here for this particular problem.