Norco backplane problem


Fuggin

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From my experience Norco is really good with RMAs. My issue was lights were not working correctly on some of the drive bays on one backplane, and the other had one DOA port. They sent me two replacement backplanes without any fuss.

 

Assuming you bought it new I would just call and say the pin was missing when you opened it. I doubt they will give you a hard time.

 

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Agreed.  Despite their position that the backplane was not the cause of frying 2 hard drives and an SSD connected to it, they sent me out a replacement backplane free of charge (though it seemed to be an older hardware revision compared to the original backplane).  All done via email.  All very straightforward.

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