This case was barely a couple weeks old and I am just now assembling the thing. I went to plug in the molex power plugs onto the backplane and one of the pins broke off because it wasn't aligned. Weird thing was that I felt no resistance inserting the plug in. Would Norco warranty something like this?

 

http://i.imgur.com/2wQKCBo.jpg

http://i.imgur.com/aNDyues.jpg

From my experience Norco is really good with RMAs. My issue was lights were not working correctly on some of the drive bays on one backplane, and the other had one DOA port. They sent me two replacement backplanes without any fuss.

 

Assuming you bought it new I would just call and say the pin was missing when you opened it. I doubt they will give you a hard time.

 

Just call them up and explain.

 

With as many Norco cases as I have used I rarely find an issue with them.  When I do it is an easy process of calling/emailing them and they send a replacement part out right away.

Agreed.  Despite their position that the backplane was not the cause of frying 2 hard drives and an SSD connected to it, they sent me out a replacement backplane free of charge (though it seemed to be an older hardware revision compared to the original backplane).  All done via email.  All very straightforward.

Norco support sent me a replacement USB cable on a 5-year old RPC-4220 last week.  The rep. could not have done a better job - very impressive customer service.

I did call and they are sending a replacement backplane. They don't even what the broken one back. I am quite relieved.