Fuggin Posted March 23, 2015 Share Posted March 23, 2015 This case was barely a couple weeks old and I am just now assembling the thing. I went to plug in the molex power plugs onto the backplane and one of the pins broke off because it wasn't aligned. Weird thing was that I felt no resistance inserting the plug in. Would Norco warranty something like this? http://i.imgur.com/2wQKCBo.jpg http://i.imgur.com/aNDyues.jpg Quote Link to comment
bkastner Posted March 24, 2015 Share Posted March 24, 2015 From my experience Norco is really good with RMAs. My issue was lights were not working correctly on some of the drive bays on one backplane, and the other had one DOA port. They sent me two replacement backplanes without any fuss. Assuming you bought it new I would just call and say the pin was missing when you opened it. I doubt they will give you a hard time. Quote Link to comment
prostuff1 Posted March 24, 2015 Share Posted March 24, 2015 Just call them up and explain. With as many Norco cases as I have used I rarely find an issue with them. When I do it is an easy process of calling/emailing them and they send a replacement part out right away. Quote Link to comment
kaiguy Posted March 24, 2015 Share Posted March 24, 2015 Agreed. Despite their position that the backplane was not the cause of frying 2 hard drives and an SSD connected to it, they sent me out a replacement backplane free of charge (though it seemed to be an older hardware revision compared to the original backplane). All done via email. All very straightforward. Quote Link to comment
poto2 Posted March 24, 2015 Share Posted March 24, 2015 Norco support sent me a replacement USB cable on a 5-year old RPC-4220 last week. The rep. could not have done a better job - very impressive customer service. Quote Link to comment
Fuggin Posted March 25, 2015 Author Share Posted March 25, 2015 I did call and they are sending a replacement backplane. They don't even what the broken one back. I am quite relieved. Quote Link to comment
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