problem: files in shares dissapeared

[luca2]

Hi,

 

I installed my dad (user with no expertise in IT) unraid. He has been transferring all his files (pics, docs, etc)  to several shares in unraid. Recently he called me and I had a look and found one of his disks was showing errors.

At this moment I upgraded his version from 6.5.X to the latest one. No errors showed up.

So then I replaced disk2 with another one and let it rebuild.

After that his array shows no info in any share and also some weird info on the general tab of the GUI. In the pic "array" you can see disk 1 and disk2(both are 1TB drives) are half full. But if you look at the pic "shares" all of them show 2.02TB free space.

Fix common problems (als I attach a pic) shows read errors on all disks! Myself do have unraid running for years and never saw this.

Also, I cannot access or peform a smart anaylisis of any disk (I attach a report).

There must happened something but I can´t tell since I am not next to dad´s server.

Maybe someone can help me out to try to recover the data in the shares.

Thx in advance.

Rgds.

 

towerpapa-diagnostics-20200114-1957.zip towerpapa-smart-20200114-2002.zip

[JorgeB]

Parity and disk3 dropped offline almost immediatly after array start:

Jan 14 00:44:27 TowerPAPA kernel: ata4: link is slow to respond, please be patient (ready=0)
Jan 14 00:44:32 TowerPAPA kernel: ata4: device not ready (errno=-16), forcing hardreset
Jan 14 00:44:37 TowerPAPA kernel: ata4: link is slow to respond, please be patient (ready=0)
Jan 14 00:44:42 TowerPAPA kernel: ata4: SRST failed (errno=-16)
Jan 14 00:44:47 TowerPAPA kernel: ata4: link is slow to respond, please be patient (ready=0)
Jan 14 00:44:52 TowerPAPA kernel: ata4: SRST failed (errno=-16)
Jan 14 00:44:57 TowerPAPA kernel: ata4: link is slow to respond, please be patient (ready=0)
Jan 14 00:45:27 TowerPAPA kernel: ata4: SRST failed (errno=-16)
### [PREVIOUS LINE REPEATED 1 TIMES] ###
Jan 14 00:45:32 TowerPAPA kernel: ata4: reset failed, giving up
Jan 14 00:45:32 TowerPAPA kernel: ata4.00: disabled
Jan 14 00:45:32 TowerPAPA kernel: ata4.01: disabled

And a few minutes later disk1 and disk2 did the same:

Jan 14 00:53:51 TowerPAPA kernel: ata3: link is slow to respond, please be patient (ready=0)
Jan 14 00:53:56 TowerPAPA kernel: ata3: device not ready (errno=-16), forcing hardreset
Jan 14 00:54:01 TowerPAPA kernel: ata3: link is slow to respond, please be patient (ready=0)
Jan 14 00:54:06 TowerPAPA kernel: ata3: SRST failed (errno=-16)
Jan 14 00:54:11 TowerPAPA kernel: ata3: link is slow to respond, please be patient (ready=0)
Jan 14 00:54:16 TowerPAPA kernel: ata3: SRST failed (errno=-16)
Jan 14 00:54:21 TowerPAPA kernel: ata3: link is slow to respond, please be patient (ready=0)
Jan 14 00:54:51 TowerPAPA kernel: ata3: SRST failed (errno=-16)
### [PREVIOUS LINE REPEATED 1 TIMES] ###
Jan 14 00:54:56 TowerPAPA kernel: ata3: reset failed, giving up
Jan 14 00:54:56 TowerPAPA kernel: ata3.00: disabled
Jan 14 00:54:56 TowerPAPA kernel: ata3.01: disabled

Rebooting should bring them back online, but there's likely a power/board issue, also controller is set to IDE but I believe that board doesn't support AHCI, if it does change it.