viethan Posted April 11, 2020 Share Posted April 11, 2020 (edited) Hi There, I've run into some SMART errors on a new drive, I did a preclear on them before placing them in, I don't remember seeing any errors or maybe I had them and not noticed. Anyway looking for confirmation that the drive failed - I keep trying to run a SMART test (Short/Extended) and keep getting this error: "Errors occurred - Check SMART report" Smart says its passed but I don't trust it. I've checked the cables and even moved to a different SATA port and still can't run the test - I think the drive is failing but could use some feedback given I just got it. I've attached the diagnostics and SMART report and I have not rebooted since. I hope I have provided enough info, if not please let me know. Specs and plugins i7-2600k - asus P8P67 Deluxe and 16GB memory and using unraid version 6.8.3 8TB WD Parity 2x8TB Seagate (one of these is giving me the SMART Errors) - not sure that it matters but these two were shucked, yes I'm aware of the voided warranty. 2x3TB WD Red I have the following plugins and one docker app > Krusader Community Applications Custom Tab Dynamix S3 Sleep Dynamix SSD TRIM Dynamix System Buttons Dynamix System Statistics Dynamix System Temperature Fix Common Problems Nerd Tools Preclear Disks Unassigned Devices Thanks fortress-diagnostics-20200411-1607.zip fortress-smart-20200411-1538.zip Edited April 11, 2020 by viethan Grammar Quote Link to comment
JorgeB Posted April 12, 2020 Share Posted April 12, 2020 SMART tests are failing: SMART Extended Self-test Log Version: 1 (1 sectors) Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Short offline Completed: read failure 90% 177 15033509320 # 2 Short offline Completed: read failure 90% 177 15033509320 # 3 Extended offline Completed: read failure 90% 177 15033509320 # 4 Extended offline Completed: read failure 90% 177 15033509320 # 5 Short offline Completed: read failure 90% 177 15033509320 # 6 Short offline Completed: read failure 90% 177 15033509320 # 7 Short offline Completed: read failure 90% 177 15033509320 # 8 Extended offline Completed: read failure 90% 177 15033509320 # 9 Short offline Completed: read failure 90% 177 15033509320 #10 Extended offline Completed: read failure 90% 177 15033509320 #11 Short offline Completed: read failure 90% 177 15033509320 #12 Extended offline Completed: read failure 90% 177 15033509320 #13 Extended offline Completed: read failure 90% 176 15033509320 Disk need to be replaced. Quote Link to comment
viethan Posted April 12, 2020 Author Share Posted April 12, 2020 I figured as much. A lot of this is new to me so I've been playing around, I was thinking I'd use preclear to zero it out so that I can toss it since its half full. If I stop the array > unassign the drive (no device) it moves to the unassigned devices where the preclear option shows up? but I'm not sure which option is the quickest to zero it out, is it "Erase All the disk" or "Erase and Clear the disk"? or is there a better way? Thanks for the assistance Quote Link to comment
Frank1940 Posted April 12, 2020 Share Posted April 12, 2020 17 hours ago, viethan said: 8TB Seagate (one of these is giving me the SMART Errors) - not sure that it matters but these two were shucked, yes I'm aware of the voided warranty. You may want to go to the Seagate warranty site and enter the serial number. You might be surprised... Quote Link to comment
viethan Posted April 12, 2020 Author Share Posted April 12, 2020 Hi Frank1940 I tried entering the HDD serial says I need to call support on the check warranty page. But I was able to added it on my registered products page on my account but warranty shows expiry as 03/2020. The serial from the enclosure it says the warranty is valid till 2021. Are you thinking I still might be able to send the HDD without the case in for warranty? Quote Link to comment
Frank1940 Posted April 12, 2020 Share Posted April 12, 2020 No. But as you can see, the shucked drive itself did have a warranty and if it had not expired, you could have just sent the shucked drive in for replacement. You could try reinstalling it in the case for warranty but I am not real sure what will happen when it is received. Many states have laws about seal-breaking not voiding warranties but there are usually limitations to that provision. Quote Link to comment
viethan Posted April 12, 2020 Author Share Posted April 12, 2020 I see what you're saying about the warranty. Makes me wonder then, these back up drives are just out of warranty drives going the enclosures. Anyways thanks for the suggestion - I might try it. I'm considering doing an exchange with Staples since I'm in the return window (I'll put it back in the case) Quote Link to comment
Frank1940 Posted April 12, 2020 Share Posted April 12, 2020 2 minutes ago, viethan said: Makes me wonder then, these back up drives are just out of warranty drives going the enclosures. Given the price of these drives, I have always had the feeling that they are using drives that are excess inventory for many various reasons. It is a way to move that inventory without the buyer really knowing what he is getting except for the drive capacity. Quote Link to comment
viethan Posted April 12, 2020 Author Share Posted April 12, 2020 I agree - which may also be the reason Seagate is only offering a one year warranty on the packaged product. Quote Link to comment
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