Files missing on share but partially present on discs after interrupted file move

[nerdistan]

Dear community,

 

i tried moving (cut & insert) ~600 mp4 files from my Win10 PC to my data share on Unraid. Unfortunately a power loss on the Win10 machine stopped the move after ~400files. Now the source folder on Win10 is completely gone (also nothing in the bin) and the 400files are present across the 4 data disks, but none are showing up in the data share.

 

The files have been moved to the cache drive, and as there was not enough space i also stupidly invoked the mover while moving the files fomr Win10 to Unraid - not sure if this contributed to the problem. Now i read that this was unnecesary as the cache settings on "Yes" would have told Unraid to create the files on the array when the cache was full - but that's water under the bridge now.

 

Any idea how to at least make the ~400 files also show up in the data share? And possibly a way to recover the ~200 missing files on Win10 (altough i understand this is not a Win10 support forum)

 

Any help would be greatly appreciated!

 

Thanks & regards,

Ingo

Edited July 22, 2020 by nerdistan

[trurl]

3 minutes ago, nerdistan said:

to my data share on Unraid

5 minutes ago, nerdistan said:

make the ~400 files also show up in the data share

5 minutes ago, nerdistan said:

the 400files are present across the 4 data disks, but none are showing up in the data share.

How do you know they are present across the 4 data disks?

 

How do you have the security set on the user share?

[trurl]

If the files are on the disks in a folder, then they should be in the user share with the same name as the folder, so I don't think I fully understand what you are seeing.

 

Maybe some screenshots would help better explain what you mean.

[nerdistan]

I browsed the data disks with the file browser on Unraid WebUI. Looked in the respective folders and saw the ~400files. security is set to "public"

[nerdistan]

Here a screenshot of the WebUi file browser of the user share - 0 files in the share

 

Here a screenshot of the WebUI file browser when looking at the disk - 2 files on that disk:

[trurl]

Go to Tools - Diagnostics and attach the complete Diagnostics ZIP file to your NEXT post in this thread.

[nerdistan]

3 minutes ago, trurl said:

Go to Tools - Diagnostics and attach the complete Diagnostics ZIP file to your NEXT post in this thread.

Here you go  And thanks for looking into my issue!

tower-diagnostics-20200722-1616.zip

[trurl]

Looks like you're having connection problems on disk3. Are you showing anything in the Errors column on Main - Array Devices?

[nerdistan]

Indeed! There are 82 errors shown in the column. Did not notice that yet. During the move i also had 13 CRC erros on cache drive 2 - displayed as warning on the UI - but i thought these had been corrected. So what to do next?

[trurl]

CRC errors are also connection problems.

 

Shut down, check all connections, SATA and power, including any splitters. Reboot and post new diagnostics.

[nerdistan]

ok - here are the new diagnostics. Disk 3 now shows "unmountable - no file system" under main.

I could not see obvious cabling or connection problems. Re-plugged all of them. power splitters also looked ok.

 

But after the restart ~200 of the mp4 files are now visible in the user share. Looks like these are all that had been moved to Disk 1,2 and 4 until the WIn10 machine power failure occured. Obviously missing now are those on disk 3.

tower-diagnostics-20200722-1724.zip

Edited July 22, 2020 by nerdistan
clarity, additional information

[nerdistan]

I did an xfs_repair -L - now the disk is mounted back, but some data is missing and i have now errors on DIsk 2.

Something is definately wrong with the HW. I will replace all SATA cables tomorrow and post a new diagnosis file when done. Thanks for the help so far!

[nerdistan]

I think i got it back to normal operation. I ended up installing a new PciE-SATA controller and new SATA cables. Attached the latest diagnostics - can't find anything unusual. Some of the files are gone for good, but this seems to be due to the interrupted copy from my Win10 machine - not UNraids fault. Thanks again for the help!

tower-diagnostics-20200724-1519.zip