Purchased Registration Key But Unraid Showing as Unregistered and unable to purchase another / trial for same usb stick!

[Jimmy321]

As described, I just purchased a key through the unraid portal. Transaction went through fine on paypal, but it's not showing as registered and it won't let me trial a key or buy another as it claims the usb is associated with another account.

I have tried restarting the server, updating the time, checking DNS is present. Nothing has worked.. is there an FAQ on this?

[JonathanM]

@SpencerJ should be able to help.

[SpencerJ]

18 minutes ago, Jimmy321 said:

As described, I just purchased a key through the unraid portal. Transaction went through fine on paypal, but it's not showing as registered and it won't let me trial a key or buy another as it claims the usb is associated with another account.

I have tried restarting the server, updating the time, checking DNS is present. Nothing has worked.. is there an FAQ on this?

 

Hello,

Thank you for your purchase. I just re-sent the keyfile to your email account. If you still didn't receive it, please reach out to unraid.net/contact or DM me.

 

Thank you again,

Spencer