Unraid only boots after change of USB port

[Maginos]

Hi guys,

 

since two weeks, I have issues with rebooting my unraid server (6.10.3). I have a pikvm connected to the server and it gives me some errors like

"device descriptor read/64, error -71"
"device not responding to setup address"
"device not accepting address 12, error -71"
"unable to enumerate USB device"
(see picture)

 

The boot process stops at the point of the first screenshot and does not proceed. The only thing I can do is a hard shutdown, plug the unraid USB drive in another USB port and boot it up. Then it boots normally.

 

As you can see from the picture, USB device 1-2.2 is concerned, so I looked up in the GUI of unraid, what USB device relates to 1-2.2. The second picture shows, that the unraid flash drive itself seems to be the problem. 

 

From the google search for the "unable to enumerate USB device" I found, that either there is a problem with the kernel (probably less likely) or with the USB drive. 

The USB flash drive is a Samsung MUF-32BE4/EU BAR Plus 32 GB Typ-A USB 3.1 and is about one year old. 

For the motherboard I use a Asus Prime Z590-A Gaming and the case is a Fractal Design Define R6.


So is my USB drive broken or is there any other explanation for this behavior?


Thank you very much for your help!

Maginos. 

[JorgeB]

Looks more like a flash drive problem, also make sure it's using a USB 2.0 port.

[Maginos]

2 minutes ago, JorgeB said:

Looks more like a flash drive problem, also make sure it's using a USB 2.0 port.

So you recommend to replace the flash drive then? I only used USB 2.0 ports.

[JorgeB]

Yes, or try first with a new flash and trial key, just see if the issues are gone.

[Maginos]

Just now, JorgeB said:

Yes, or try first with a new flash and trial key, just see if the issues are gone.

 

I just did this and it works without issues. So I will replace the USB drive then.

[Maginos]

With the new USB drive it works now. 
I did the replacement of the USB drive today, because I ordered my license on 21st July 2021, so I was able to do the replacement by myself without bothering the limetech team with it.

Since I upgraded from basic to pro, two licenses were found on the flash drive and I had to remove the one, that shouldn't be transferred. 
I did it by entering 
mv /boot/config/Basic.key /boot/config/Basic.key_bak

in the unraid terminal.

Then logout and login in the myservers plugin and everything is fine now.  Even reboots work now as expected.