Myleslewis Posted October 1, 2022 Share Posted October 1, 2022 Hi all, Background is that I was trying to give my dad access to my plex library, only for him to tell me that it tells him it's unavailable. After investigation I find that in the Plex UI, it says that the server isn't available outside my network as per attached. I've hit retry lots of times, I've manually set a port myself in the Plex UI, ensured manual port forwarding is correct on my router, reinstalled the docker (I use linuxserver version), reset my server, reset my router, reset the docker lots, tried all the troubleshooting methods on Plex's support pages. UPnP is enabled on my router, and there is a rule in place for Plex, I just can't seem to figure it out. When I retry, it will say that it's connected and available outside the network, and then around 10 seconds afterwards it'll go off again. I can access it through a browser via a subdomain I have set up, and still access it via local.host:32400. I've attached my server diagnostics as well. Has anyone got any ideas at all ? Thanks, - Myles unknownserver-diagnostics-20221001-1526.zip Quote Link to comment
Hoopster Posted October 1, 2022 Share Posted October 1, 2022 35 minutes ago, Myleslewis said: Hi all, Background is that I was trying to give my dad access to my plex library, only for him to tell me that it tells him it's unavailable. After investigation I find that in the Plex UI, it says that the server isn't available outside my network as per attached. I've hit retry lots of times, I've manually set a port myself in the Plex UI, ensured manual port forwarding is correct on my router, reinstalled the docker (I use linuxserver version), reset my server, reset my router, reset the docker lots, tried all the troubleshooting methods on Plex's support pages. UPnP is enabled on my router, and there is a rule in place for Plex, I just can't seem to figure it out. When I retry, it will say that it's connected and available outside the network, and then around 10 seconds afterwards it'll go off again. I can access it through a browser via a subdomain I have set up, and still access it via local.host:32400. I've attached my server diagnostics as well. Has anyone got any ideas at all ? Thanks, - Myles unknownserver-diagnostics-20221001-1526.zip 114.19 kB · 0 downloads I am not saying this will resolve your issue, but, I did the following to keep my remote access stable: 1. Manually specified port 32400 (even though it is the default) in the Plex remote access setup 2. Turned off UPnP in my router (I manually forward all ports I need as UPnP is not always reliable and has some security issues - not saying it is flaky in your router but turning it off in mine has been the right call) 3. Set a port forwarding rule in my router for port 32400 to the local LAN IP address of my Plex server Remote access in Plex has been stable for months for me. 1 Quote Link to comment
Myleslewis Posted October 1, 2022 Author Share Posted October 1, 2022 Hi Hoopster, Thanks for the suggestions ! Unfortunately, these did not work and I'm still having the same issue. When clicking retry to establish connection, it'll say it's connected for a short time and then say that it's not available outside my network again. I don't know if it's an issue with the linuxserver version, as I installed the binhex version of the docker and it worked fine. I just really dont want to have to switch over Thanks, - Myles Quote Link to comment
Hoopster Posted October 1, 2022 Share Posted October 1, 2022 14 minutes ago, Myleslewis said: I don't know if it's an issue with the linuxserver version That's the Plex container I am using and have no issues with remote access. Quote Link to comment
Myleslewis Posted October 1, 2022 Author Share Posted October 1, 2022 That's fair enough, I just can't get my head round why my install just will not keep remote access enabled. I've also attached my plex server log as well incase there's anything there that someone can pick out. Thanks, - Myles Plex Media Server.log Quote Link to comment
Myleslewis Posted October 8, 2022 Author Share Posted October 8, 2022 Does anyone have any ideas on this ? I've still not been able to fix it, and don't want to have to change over to a different docker as it's already been said that the Linuxserver version is absolutely fine. Thanks, - Myles Quote Link to comment
Solution Myleslewis Posted October 10, 2022 Author Solution Share Posted October 10, 2022 [SOLVED] Followed the steps in this comment on the linuxserver - plex thread and made sure that I had cleared all open browser/device sessions too as it didn't work first time, but after closing the sessions and following the steps in that comment, it's worked perfectly. Thanks, - Myles Quote Link to comment
DanielPT Posted November 4, 2022 Share Posted November 4, 2022 Hmm i just tryed to follow this. I have the exact same problem But i cant access the .xml file. Damn this is so frustrating. Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.