Unraid 6.9.2 - Unable to access Plex outside my network, remote access won't stay enabled

[Myleslewis]

Hi all,

 

Background is that I was trying to give my dad access to my plex library, only for him to tell me that it tells him it's unavailable. After investigation I find that in the Plex UI, it says that the server isn't available outside my network as per attached.

 

I've hit retry lots of times, I've manually set a port myself in the Plex UI, ensured manual port forwarding is correct on my router, reinstalled the docker (I use linuxserver version), reset my server, reset my router, reset the docker lots, tried all the troubleshooting methods on Plex's support pages. UPnP is enabled on my router, and there is a rule in place for Plex, I just can't seem to figure it out.

 

When I retry, it will say that it's connected and available outside the network, and then around 10 seconds afterwards it'll go off again. I can access it through a browser via a subdomain I have set up, and still access it via local.host:32400.

 

I've attached my server diagnostics as well.

 

Has anyone got any ideas at all ?

 

Thanks, - Myles

unknownserver-diagnostics-20221001-1526.zip

[Hoopster]

35 minutes ago, Myleslewis said:

Hi all,

 

Background is that I was trying to give my dad access to my plex library, only for him to tell me that it tells him it's unavailable. After investigation I find that in the Plex UI, it says that the server isn't available outside my network as per attached.

 

I've hit retry lots of times, I've manually set a port myself in the Plex UI, ensured manual port forwarding is correct on my router, reinstalled the docker (I use linuxserver version), reset my server, reset my router, reset the docker lots, tried all the troubleshooting methods on Plex's support pages. UPnP is enabled on my router, and there is a rule in place for Plex, I just can't seem to figure it out.

 

When I retry, it will say that it's connected and available outside the network, and then around 10 seconds afterwards it'll go off again. I can access it through a browser via a subdomain I have set up, and still access it via local.host:32400.

 

I've attached my server diagnostics as well.

 

Has anyone got any ideas at all ?

 

Thanks, - Myles

unknownserver-diagnostics-20221001-1526.zip 114.19 kB · 0 downloads

 

I am not saying this will resolve your issue, but, I did the following to keep my remote access stable:

 

 1. Manually specified port 32400 (even though it is the default) in the Plex remote access setup

 

2. Turned off UPnP in my router (I manually forward all ports I need as UPnP is not always reliable and has some security issues - not saying it is flaky in your router but turning it off in mine has been the right call)

 

3. Set a port forwarding rule in my router for port 32400 to the local LAN IP address of my Plex server

 

Remote access in Plex has been stable for months for me.

[Myleslewis]

Hi Hoopster,

 

Thanks for the suggestions !

 

Unfortunately, these did not work and I'm still having the same issue. When clicking retry to establish connection, it'll say it's connected for a short time and then say that it's not available outside my network again.

 

I don't know if it's an issue with the linuxserver version, as I installed the binhex version of the docker and it worked fine. I just really dont want to have to switch over

 

Thanks, - Myles

[Hoopster]

14 minutes ago, Myleslewis said:

I don't know if it's an issue with the linuxserver version

That's the Plex container I am using and have no issues with remote access.

[Myleslewis]

That's fair enough, I just can't get my head round why my install just will not keep remote access enabled.

 

I've also attached my plex server log as well incase there's anything there that someone can pick out.

 

Thanks, - Myles

 

Plex Media Server.log

[Myleslewis]

Does anyone have any ideas on this ?

 

I've still not been able to fix it, and don't want to have to change over to a different docker as it's already been said that the Linuxserver version is absolutely fine.

 

Thanks, - Myles

[Myleslewis]

[SOLVED]

Followed the steps in this comment on the linuxserver - plex thread

and made sure that I had cleared all open browser/device sessions too as it didn't work first time, but after closing the sessions and following the steps in that comment, it's worked perfectly.

 

Thanks, - Myles

[DanielPT]

Hmm i just tryed to follow this. I have the exact same problem

But i cant access the .xml file.

 

Damn this is so frustrating.