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Can't start 30 day free trial

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When I try to start the 30 day free trial I get "Error: Oh noes! something doesn't seem right here".
I have set my time-zone and the server also has access to the internet, so I'm not sure what the issue is.

I do get "kernel reports TIME_ERROR: 0x41: Clock Unsynchronized" in syslog but I read that it was normal to get.

Solved by Adam-M

  • Community Expert

If date and time are correctly set, try using a different browser, and make sure no ad-blocker/firewall is blocking the GUI.

  • Author
1 hour ago, JorgeB said:

If date and time are correctly set, try using a different browser, and make sure no ad-blocker/firewall is blocking the GUI.

I tried with chrome and firefox without adblocker, firewall should be fine. Still doesn't work, could it be the guid of the usb? I am using Sony Ericsson SD_CCR-80.

  • Community Expert

What are you using as the DNS server? Try changing your DNS server to 208.67.222.222 and 208.67.220.220.  Settings - Network Settings

  • Author
8 minutes ago, JorgeB said:

What are you using as the DNS server? Try changing your DNS server to 208.67.222.222 and 208.67.220.220.  Settings - Network Settings

I have tried that, and automatic neither worked.

  • Community Expert

Sorry, no more ideas, but I suspect it's a problem on your side, it's currently working fine for me:

 

imagem.png

  • Author

I'll talk to suppport then and come back with the solution if it starts working. Thanks for the help!

I have the same issue. Tried setting up a new server yesterday and I get the same error when trying to start the trial period.

 

edit: I did receive an email with a valid link a bit later.  

Edited by SirotkaSlo

  • Author
1 hour ago, SirotkaSlo said:

I have the same issue. Tried setting up a new server yesterday and I get the same error when trying to start the trial period.

 

edit: I did receive an email with a valid link a bit later.  

How did you get this valid link? Through support by clicking troubleshoot button or somewhere else?

I have also the same problem. I can not start the 30 day trial and i didn't get URL Key link. I am receiving this message: "Error: Oh noes! something doesn't seem right here"

How can i activate the 30 day trial, please? Thanks

8 minutes ago, Fritz177 said:

I have also the same problem. I can not start the 30 day trial and i didn't get URL Key link. I am receiving this message: "Error: Oh noes! something doesn't seem right here"

How can i activate the 30 day trial, please? Thanks

 

1 hour ago, trurl said:

 

  • Solution

Thank you all for your patience.  The team has resolved the trial activation issue so you can now move forward with your activation.  We know that this is not the best first impression and we hope you do understand that we take this very seriously and are always working to improve our processes.

 

 

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