Hello, 

I installed Unraid for the very first time and seemed to be going well until I booted into unraid Webgui but unable to connect to the webgui page to begin the registration / installation part. The odd part is I can access other websites except for the webgui itself. 

My ip4v is set. 

Br0 shows the ip address

Eth0 shows no ip address despite a ethernet hooked up to the server. Perhaps because my modem + router is set to bridge mode. 

When performing the initial Bootable drive, I selected the Installation version that was the latest stable one + DHCP (instead of static) 

 

Anyone have any suggestions as to what the problem might be? 

 

Thank you

Update #1: I ran the diagnostics through Terminal and it stated the following:

unraid /tmp/servers.conf.txt no such file or directory

 

Thereafter, it created the diagnostic zip file in the /boot/logs directory. 

Upload that diagnostics in a NEW post in this thread.  

 

Shut the server down.  remove the Unraid Flash Drive and you will find the diagnostic ZIP file in the  /logs  folder/directory.   You can shut the server down cleanly  by (1) type the following command on terminal

powerdown

 

or (2) push the server power switch for about one second. 

Hi Frank,

Thank you for the instructive guidance. See attached for the diagnostic file that was created

Hopefully something stands out in the log 

 

Chris

tower-diagnostics-20240421-1438.zip

Try using the address in your browser:

 

http://192.168.50.34

Edited April 21, 20242 yr by Frank1940

Yup. Tried that IP  address as well as Tower.local. Unfortunately, no luck. 

Edited April 21, 20242 yr by Kriz

While are using the terminal (SSH or console), check the results of this command line:

ls -al /boot

 

The reason for this request are these lines in the syslog:

Apr 21 14:36:50 Tower kernel: md: could not read superblock from /boot/config/super.dat
Apr 21 14:36:50 Tower kernel: md: initializing superblock
Apr 21 14:36:50 Tower emhttpd: Unregistered Flash device error (ENOFLASH4)

 

Something is going on with the boot drive...   You might want to check to see that it is plugged into a USB2 socket rather than a USB3 socket.  (USB3 and the boot drive are occasionally not compatible...)

5 hours ago, bmartino1 said:

?is this a trail that ended system? - curious, not sure just asking.
Other things to check:

enter bios and make sure the time and date are correct. its rare but I have had website certs deny login to unraid if the clock was wrong.

 

looks like you cmos clock is dead.

but the main web page management never loaded.

Apr 21 14:36:50 Tower emhttpd: Unregistered Flash device error (ENOFLASH4)
Apr 21 14:36:50 Tower emhttpd: Device inventory:
Apr 21 14:36:50 Tower emhttpd: WD_BLACK_SN770_1TB_23505B801067 (nvme0n1) 512 1953525168
Apr 21 14:36:50 Tower emhttpd: Samsung_Flash_Drive_0374919060011100-0:0 (sda) 512 250626566
Apr 21 14:36:50 Tower emhttpd: Error: () not present

looks like you can ssh into the system which is good try these 2 commands:

 

ntpdate pool.ntp.org

emhttpd status

Hello bmartino1,

When you stated "the web page management never loaded," are you referring to the webGUI itself? What is the web page management?

 

When using the suggested command "ntpdate pool.ntp.org," it responds with the following:

 Ntpdate[2477]: the NTP socket is in use, exiting

 

Additionally, with the second suggested command of "emhttpd status" it doesnt have any response to the command. It essentially returned back null.

 

In regards to the CMOS clock, when I go into the BIOS, I do see that the clock is about 15 hours ahead of my timezone, however, the BIOS doesn't give me the option to adjust the clock/date.

 

Just for reference if relevant, I am using an Intel i3 N305 (topton) motherboard.

Edited April 22, 20242 yr by Kriz

5 hours ago, bmartino1 said:

Whats the status of you nginx services?
root@BMM-Unraid:/boot/config# /etc/rc.d/rc.nginx status
Nginx is running

Lets try to regenerate your network.

 

plug the flash drive in another computer and delete the network.cfg file in the config folder.

 

This file contains the network setting. We want unraid to remake that file in the config folder.

Monitor boot and get the dhcp IP address and see if you can log into the web ui.

 

In using the recommended command, "root@BMM-Unraid:/boot/config# /etc/rc.d/rc.nginx status" it comes back with:

     bash: root@BMM-Unraid:/boot/config#: No such file or directory

 

On the second suggestion regarding deleting the network.cfg file, I did that and Unraid seemed to have remade that file, however, I wasn't able to keep up with the sizeable and swift moving commands to locate the DHCP ID address.... amateur question, but Is there a way for me to scroll up in the terminal box to be able to scan through all the commands?

3 hours ago, Frank1940 said:

While are using the terminal (SSH or console), check the results of this command line:

ls -al /boot

 

The reason for this request are these lines in the syslog:

Apr 21 14:36:50 Tower kernel: md: could not read superblock from /boot/config/super.dat
Apr 21 14:36:50 Tower kernel: md: initializing superblock
Apr 21 14:36:50 Tower emhttpd: Unregistered Flash device error (ENOFLASH4)

 

Something is going on with the boot drive...   You might want to check to see that it is plugged into a USB2 socket rather than a USB3 socket.  (USB3 and the boot drive are occasionally not compatible...)

Hi Frank1940,

The USB boot drive is currently plugged into a USB2, but this is good information to know in the future.

 

When I ran the command "ls -al /boot" I got the following response:

 

drwx------ 10 root root     32768 Dec 31  1969 ./
drwxr-xr-x 20 root root       420 Apr 21 21:59 ../
drwx------  3 root root     32768 Apr 21 14:30 .Spotlight-V100/
drwx------  3 root root     32768 Apr 21 14:40 .TemporaryItems/
drwx------  3 root root     32768 Apr 21 14:50 .Trashes/
-rw-------  1 root root      4096 Apr 21 14:33 ._license.txt
drwx------  3 root root     32768 Apr 21 13:24 EFI/
drwx------  2 root root     32768 Apr 21 13:24 System\ Volume\ Information/
-rw-------  1 root root 355307520 Apr 21 06:24 bzfirmware
-rw-------  1 root root        65 Apr 21 06:24 bzfirmware.sha256
-rw-------  1 root root   6553856 Apr 21 06:24 bzimage
-rw-------  1 root root        65 Apr 21 06:24 bzimage.sha256
-rw-------  1 root root  66482176 Apr 21 06:24 bzmodules
-rw-------  1 root root        65 Apr 21 06:24 bzmodules.sha256
-rw-------  1 root root  30842456 Apr 21 06:24 bzroot
-rw-------  1 root root      1132 Apr 21 06:24 bzroot-gui
-rw-------  1 root root        65 Apr 21 06:24 bzroot-gui.sha256
-rw-------  1 root root        65 Apr 21 06:24 bzroot.sha256
-rw-------  1 root root      3944 Apr 21 13:24 changes.txt
drwx------ 10 root root     32768 Apr 21 22:01 config/
-r--------  1 root root    122308 Apr 21 13:24 ldlinux.c32
-r--------  1 root root     69632 Apr 21 13:24 ldlinux.sys
-rw-------  1 root root      7972 Apr 21 13:24 license.txt
drwx------  2 root root     32768 Apr 21 21:59 logs/
-rw-------  1 root root      1760 Apr 21 13:24 make_bootable.bat
-rw-------  1 root root      3291 Apr 21 13:24 make_bootable_linux
-rw-------  1 root root      2428 Apr 21 13:24 make_bootable_mac
-rw-------  1 root root    145408 Apr 21 13:24 memtest
drwx------  2 root root     32768 Apr 21 13:24 syslinux/

6 hours ago, Kriz said:

drwx------  3 root root     32768 Apr 21 14:30 .Spotlight-V100/
drwx------  3 root root     32768 Apr 21 14:40 .TemporaryItems/
drwx------  3 root root     32768 Apr 21 14:50 .Trashes/
-rw-------  1 root root      4096 Apr 21 14:33 ._license.txt

 

These items worry me.  They look like they are files that should have been deleted when the boot drive was created.  I assume that you created this boot drive yesterday (April 21).  Let me ping @JorgeB and see if he has some thoughts.  Have you purchase a license linked to the GUID of this flash drive?

Edited April 22, 20242 yr by Frank1940

6 hours ago, Kriz said:

I wasn't able to keep up with the sizeable and swift moving commands to locate the DHCP ID address.... amateur question, but Is there a way for me to scroll up in the terminal box to be able to scan through all the commands?

If you are talking about a monitor and keyboard connected directly to the server, you can not scroll backup the output of the boot sequence.  However, the last two lines in the normal boot sequence) have the IV4 and IV6 addresses.

 

One more thing, the DHCP address assignment is done by your router and normally uses the MAC address of the NIC to track things.  Once it assigns an IP address to a NIC, it will assign that same IP address to that NIC until its lease expires.   For most home routers, the lease time is a few days at the shortest.  (As I understand, the lease time-out period starts when the NIC is disconnected-- think powerdown -- from the router.  So usually, a computer could have the same IP address forever on most home routers.)

1 hour ago, Frank1940 said:

These items worry me.

Those should be OK, looks like result of macOS, but there is a problem with the flash drive:

 

Apr 21 14:36:50 Tower emhttpd: Unregistered Flash device error (ENOFLASH4).

 

There were similar reports before that were fixed by plying with the USB settings in the board BIOS, IIRC last one was fixed after enabling USB power delivery in S5 State, or something similar. 

I created a bootable drive using two additional USB drives (32GB Memorex and 64GB Sandisk) and unfortunately, neither of them is able to help me connect to the WebGUI. Both diagnostic files are attached but I also wasn't able to find anything that stood out from the previous diagnostic file.

 

I will take the suggestion to play around with the BIOS to see if the USB  power delivery is enabled in the "S5 state, or something similar" 

 

Thank you for the continued suggestions to help me resolve this issue.

 

sandisk-tower-diagnostics-20240422-1201.zip memorex-tower-diagnostics-20240422-1215.zip

3 minutes ago, bmartino1 said:

Unraid moved off nginx as there web server, I think that was sometime during or before 6.9. They now used emhttp -

I think that is backwards. emhttp was the only web engine in the past, currently nginx is the web server, and emhttp takes care of the background tasks.

then reboot nginx. (but i haven't seen that fix webgui curently since 6.9...)

emhttp start

/etc/rc.d/rc.nginx restart

Edited April 22, 20242 yr by bmartino1

Hello all,

The unusual part is while performing a process of elimination, I used the same bootable USB drive in a different and older Dell windows computer and I was able to access the WEBGUI page. Additionally, I am able to access the webGUI without it being hooked up to the ethernet/wifi.

 

So this tells me that the Intel i3 N305 server that I am building is the issue. It doesn't seem to be a networking issue, nor a USB issue, but something in my N305 itself. 

 

I have attached the diagnostic that works. Is there an easy way to compare the working diagnostic (Dell computer) with the unworking diagnostic of my N305 server? Ultimately, I want to install Unraid on the N305. 

dell-tower-diagnostics-20240422-1215.zip

1 hour ago, Kriz said:

So this tells me that the Intel i3 N305 server

Describe this server in some detail.   If it is being based on one of the Mini/Micro computers without SATA ports, it may not be the best choice. 

Hi Frank1940,

My current build set up is the following:

Mini ITX with 6 SATA ports

Intel i3 N305 Topton Mobo (AliExpress)

32 GB Crucial DDR5

750W Modular PSU

1TB M.2 SSD for cache

 

Essentially, its similar to this one here on AMZ, however, I purchased mines from AliExpress:

CWWk i3-N305 six-Bay NAS Monster Board/4 Network 2.5G/6 SATA3.0/2 M.2 NVMe/115X Radiator ITX Board Type Motherboard (NAS Board-N100)

https://www.amazon.com/i3-N305-six-Bay-Radiator-Motherboard-Board-N100/dp/B0CPDZS9HH/ref=asc_df_B0CPDZS9HH/?tag=hyprod-20&linkCode=df0&hvadid=689176365774&hvpos=&hvnetw=g&hvrand=2635961832029078602&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9031090&hvtargid=pla-2337047081687&mcid=b357dae5a9f836d783a8c4db95100542&gad_source=1&gclid=Cj0KCQjwlZixBhCoARIsAIC745DS6ASSHSpfftGdRcXFxGZVvZ-7G9vuLWRm397kqSwsESgn1mLtCfMaAuKgEALw_wcB&th=1

 

It should be similar to the YouTuber "NasCompare" build as I modelled my server after his own server build. 

 

Would value any input you or anyone have on my first build. 

 

Hope this is helpful

Edited April 22, 20242 yr by Kriz

9 hours ago, Kriz said:

The unusual part is while performing a process of elimination, I used the same bootable USB drive in a different and older Dell windows computer and I was able to access the WEBGUI page.

That's not unexpected giving that the issue with the other server is the flash drive dropping after boot, IMHO your best bet is still playing with any USB settings in the BIOS.

And look for a BIOS update.  (I have a couple of mini/micro computers computers-- running Windows -- and I can tell you customer support is practically non-existent!) 

Hi All, 

Thank you so much for your help and suggestions. I played around with THE BIOS settings as you all recommended and it turns out the culprit was the Bios setting "USB transfer time out.". By default, it was 20 seconds but I changed it to 10 seconds and somehow I am able to access the Webgui now.... 

 

I can't believe it was that little change that made the impact and was the source of my problem and headache. For my information, does anyone know what this usb transfer time out means and why it was the source of my trouble? 

 

In any event, much appreciative to you for taking the time looking at issues and trying to help and thank you for pointing me in the right direction! 

 

 

Edited April 23, 20242 yr by Kriz