Hi all,

 

I'm hoping someone can help me out here as I feel like i've lost it. I decided to upgrade the CPU in my server, going from a 1700x to a 5700x. after doing so I've had various issues with some that have fixed others not. the last big issue I have is that it seems that some of my USBs just wont recognize any more after this upgrade. further seems to be also an issue with using USBs on the back I/O ports on the server. 

someone please save me....

tower-diagnostics-20241215-1554.zip

Ensure you got the latest BIOS.  Reset to defaults. 

Thanks Veah, I just did this again as hoping something would give but still no luck. 

also another little fun fact that I just found. it seems to be only USB3.0 ports

 

56 minutes ago, Greenbandent said:

also another little fun fact that I just found. it seems to be only USB3.0 ports

 

To rule it out, there are two USB2 ports on the back of your motherboard

 

I seem to be the power guy here on this thread... anyways... is it possible that you could be on the outer limits of your PSU?

 

A way to test this is to run a parity check... if it dies when doing this... I would vote that your psu is a little too small... Just a thought

6 minutes ago, Squid said:

To rule it out, there are two USB2 ports on the back of your motherboard

 

Yeah, actually this was something I figured out when posting this. so those work then all my IO on the top of my case which is a USB2.0 and USB3.0

6 minutes ago, mathomas3 said:

I seem to be the power guy here on this thread... anyways... is it possible that you could be on the outer limits of your PSU?

 

A way to test this is to run a parity check... if it dies when doing this... I would vote that your psu is a little too small... Just a thought

while I don't want to say no... I will start one to see if it causes any issues. I have a 750 in the server, but have been wanting to upgrade that as well. 

37 minutes ago, mathomas3 said:

I seem to be the power guy here on this thread... anyways... is it possible that you could be on the outer limits of your PSU?

 

A way to test this is to run a parity check... if it dies when doing this... I would vote that your psu is a little too small... Just a thought

so been running for about 30 minutes no with no issues, would there be something specific to look for?

Have you tried changing USB mode to EHCI or XHCI?  I read some trouble with the default hands off option.

Thinking along Mathomas3 power thoughts, how does it run if you disconnect the 8pin power augment?  Probably far fetched that one.

 

11 hours ago, Greenbandent said:

so been running for about 30 minutes no with no issues, would there be something specific to look for?

Just let it run over night... wont hurt anything... from the short description I would say your PSU being an issue is maybe 10%... 

 

Recently I had a guy here run the parity check twice in a row... it was on the second go that his server crashed and thus decided the psu was at fault... these random issues are hard to pinpoint whats wrong... 

8 hours ago, Veah said:

Have you tried changing USB mode to EHCI or XHCI?  I read some trouble with the default hands off option.

Thinking along Mathomas3 power thoughts, how does it run if you disconnect the 8pin power augment?  Probably far fetched that one.

 

I can try this a bit later this morning to see if I get any differences, I made some USB changes in the bios before getting off to work and it made no difference XHCI hand off was set to enabled, I disabled this. I also set the use legacy USB settings to Auto, both seem to have made no difference. 

1 hour ago, mathomas3 said:

Just let it run over night... wont hurt anything... from the short description I would say your PSU being an issue is maybe 10%... 

 

Recently I had a guy here run the parity check twice in a row... it was on the second go that his server crashed and thus decided the psu was at fault... these random issues are hard to pinpoint whats wrong... 

Ah, okay. I had to stop it this morning to make a couple of Bios changes for another option, but I did re-kick off a new one. I'm just curious why you think power might be an issue. From what I could see online, the TDP for the 1700x was 95W, and the 5700x is 65W. so I wouldn't have thought this could trigger all of a sudden due to power. I will say when I first dropped the CPU in and fired the server back up I did get a bunch of errors, one of which was a USB error, however, I think it was due to it being plugged into the back, it would fire up the OS then lose connection to the USB or it would say it was corrupted. after moving it to the front IO tho, everything mostly started working without issue. the rest resolved when moving the USB's to 2.0 ports. 

Like I said... I seem to the the power guy here... when ever I hear... random errors I kinda go there... plus it's an easy thing to check... often it's over looked... just saying...

 

unless there is damage to the CPU socket or a CPU issue... maybe reseating the RAM might help?

 

it's been a while since I have thought about a north bridge and south bridge chip... im getting too old

 

Edited December 16, 20241 yr by mathomas3

1 minute ago, mathomas3 said:

Like I said... I seem to the the power guy here... when ever I hear... random errors I kinda go there... plus it's an easy thing to check... often it's over looked... just saying...

 

unless there is damage to the usb socket or a CPU issue... maybe reseating the RAM might help?

 

 

no worries, I was just hoping I was overlooking something, since I put like 8 hours in yesterday on the server I was hoping I was too close and missing something. so not challenging it at all just general curiosity. As for the USB damage, I'd think unlikely. the installation went smoothly with no issues, but it is an electronic from Amazon so it very well could be defective to some extent. reseating RAM is a good idea, I'll try that and might try to reset the CPU at the same time to make sure nothing weird is going on.

2 hours ago, mathomas3 said:

Like I said... I seem to the the power guy here... when ever I hear... random errors I kinda go there... plus it's an easy thing to check... often it's over looked... just saying...

 

unless there is damage to the CPU socket or a CPU issue... maybe reseating the RAM might help?

 

it's been a while since I have thought about a north bridge and south bridge chip... im getting too old

 

I've reseated RAM and pulled CMOS to also test, unfortunately no go. Another weird thing Is all the ports work in Bios its only when Unraid finishing booting up they stop working. almost like some driver issue

update: I decided to boot into a ubuntu USB and test the USB ports, and they all work. can use any of the ports on the back IO without issue

also further info, on reboot if I jump into the USB tab from the USB manager, I see the devices plugged in for 5ish seconds then they disappear. 

Edited December 16, 20241 yr by Greenbandent

I've seen a couple of threads on various forums about the possibility of USB might be trying to map to a used port. I've not been able to really figure out yet what they're referring to. but I think I do see a potential issue

 

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - HERE
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub - HERE
Bus 002 Device 002: ID 13fe:6300 Kingston Technology Company Inc. SP Mobile C31 (64GB)
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - HERE
Bus 001 Device 004: ID 046d:c31c Logitech, Inc. Keyboard K120
Bus 001 Device 007: ID 10c4:ea60 Silicon Labs CP210x UART Bridge
Bus 001 Device 006: ID 18d1:9302 Google Inc. 
Bus 001 Device 005: ID 1a86:55d4 QinHeng Electronics 800 Z-Wave Stick
Bus 001 Device 003: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 001 Device 002: ID 0461:4e22 Primax Electronics, Ltd Dell Mouse, 2 Buttons, Modell: MS111-P
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub  - HERE

 

I think I jumped the gun here, looking at other threads this appears normal.

Edited December 16, 20241 yr by Greenbandent

10 minutes ago, Greenbandent said:

I've seen a couple of threads on various forums about the possibility of USB might be trying to map to a used port. I've not been able to really figure out yet what they're referring to. but I think I do see a potential issue

 

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - HERE
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub - HERE
Bus 002 Device 002: ID 13fe:6300 Kingston Technology Company Inc. SP Mobile C31 (64GB)
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - HERE
Bus 001 Device 004: ID 046d:c31c Logitech, Inc. Keyboard K120
Bus 001 Device 007: ID 10c4:ea60 Silicon Labs CP210x UART Bridge
Bus 001 Device 006: ID 18d1:9302 Google Inc. 
Bus 001 Device 005: ID 1a86:55d4 QinHeng Electronics 800 Z-Wave Stick
Bus 001 Device 003: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 001 Device 002: ID 0461:4e22 Primax Electronics, Ltd Dell Mouse, 2 Buttons, Modell: MS111-P
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub  - HERE

 

I think I jumped the gun here, looking at other threads this appears normal.

As you have USBM the logs would show any changes.

 

cat /var/log/syslog | grep -i usb_manager

if you have a spare usb lying around try loading up a fresh trial and see if things look better.  Maybe something in the OS got its wires crossed.

3 minutes ago, SimonF said:

As you have USBM the logs would show any changes.

 

cat /var/log/syslog | grep -i usb_manager

thanks @SimonF!

 

not 100% what i'm looking at but does look like it does some removed things, here is the output if you wouldn't mind validating. Currently for this I'm looking at the TP-Link_UB500 as I have that in a 3.0 for testing this (HA doesn't need this for too much in the house right now) 

 

Dec 16 14:54:09 Tower usb_manager: Info: rc.usb_manager Building Connected Status
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager  vm_action Ubuntu prepare begin -
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Reset Connected Status
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_remove  Linux_6.1.118-Unraid_xhci-hcd_xHCI_Host_Controller_0000:09:00.3 /dev/bus/usb/004/001 004 001 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_remove  _TP-Link_UB500_Adapter_E848B8C82000 /dev/bus/usb/003/002 003 002 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Device Match 003/002 vm:   003 002 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Device Match 004/001 vm:   004 001 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Removed 003/002 vm:  nostate 003 002
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Removed 004/001 vm:  nostate 004 001
Dec 16 14:54:32 Tower usb_manager: Starting usbip config check...
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_remove  Linux_6.1.118-Unraid_xhci-hcd_xHCI_Host_Controller_0000:09:00.3 /dev/bus/usb/003/001 003 001 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Device Match 003/001 vm:   003 001 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Removed 003/001 vm:  nostate 003 001
Dec 16 14:54:32 Tower usb_manager: info: Loading kernel module usbip_host
Dec 16 14:54:32 Tower usb_manager: info: Loading kernel module vhci_hcd
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_add Linux_6.1.118-Unraid_vhci_hcd_USB_IP_Virtual_Host_Controller_vhci_hcd.0 /dev/bus/usb/004/001 004 001
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_add Linux_6.1.118-Unraid_vhci_hcd_USB_IP_Virtual_Host_Controller_vhci_hcd.0 /dev/bus/usb/003/001 003 001
Dec 16 14:54:33 Tower usb_manager: Info: rc.usb_manager Autoconnect No Mapping found Linux_6.1.118-Unraid_vhci_hcd_USB_IP_Virtual_Host_Controller_vhci_hcd.0 /dev/bus/usb/004/001 004 001 port usb4
Dec 16 14:54:33 Tower usb_manager: Info: rc.usb_manager Autoconnect No Mapping found Linux_6.1.118-Unraid_vhci_hcd_USB_IP_Virtual_Host_Controller_vhci_hcd.0 /dev/bus/usb/003/001 003 001 port usb3

3 minutes ago, Veah said:

if you have a spare usb lying around try loading up a fresh trial and see if things look better.  Maybe something in the OS got its wires crossed.

ah, this is a great idea! I'll do this here shortly to see what I can see and keep you posted.

9 minutes ago, Greenbandent said:

thanks @SimonF!

 

not 100% what i'm looking at but does look like it does some removed things, here is the output if you wouldn't mind validating. Currently for this I'm looking at the TP-Link_UB500 as I have that in a 3.0 for testing this (HA doesn't need this for too much in the house right now) 

 

Dec 16 14:54:09 Tower usb_manager: Info: rc.usb_manager Building Connected Status
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager  vm_action Ubuntu prepare begin -
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Reset Connected Status
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_remove  Linux_6.1.118-Unraid_xhci-hcd_xHCI_Host_Controller_0000:09:00.3 /dev/bus/usb/004/001 004 001 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_remove  _TP-Link_UB500_Adapter_E848B8C82000 /dev/bus/usb/003/002 003 002 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Device Match 003/002 vm:   003 002 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Device Match 004/001 vm:   004 001 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Removed 003/002 vm:  nostate 003 002
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Removed 004/001 vm:  nostate 004 001
Dec 16 14:54:32 Tower usb_manager: Starting usbip config check...
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_remove  Linux_6.1.118-Unraid_xhci-hcd_xHCI_Host_Controller_0000:09:00.3 /dev/bus/usb/003/001 003 001 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Device Match 003/001 vm:   003 001 
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager Removed 003/001 vm:  nostate 003 001
Dec 16 14:54:32 Tower usb_manager: info: Loading kernel module usbip_host
Dec 16 14:54:32 Tower usb_manager: info: Loading kernel module vhci_hcd
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_add Linux_6.1.118-Unraid_vhci_hcd_USB_IP_Virtual_Host_Controller_vhci_hcd.0 /dev/bus/usb/004/001 004 001
Dec 16 14:54:32 Tower usb_manager: Info: rc.usb_manager usb_add Linux_6.1.118-Unraid_vhci_hcd_USB_IP_Virtual_Host_Controller_vhci_hcd.0 /dev/bus/usb/003/001 003 001
Dec 16 14:54:33 Tower usb_manager: Info: rc.usb_manager Autoconnect No Mapping found Linux_6.1.118-Unraid_vhci_hcd_USB_IP_Virtual_Host_Controller_vhci_hcd.0 /dev/bus/usb/004/001 004 001 port usb4
Dec 16 14:54:33 Tower usb_manager: Info: rc.usb_manager Autoconnect No Mapping found Linux_6.1.118-Unraid_vhci_hcd_USB_IP_Virtual_Host_Controller_vhci_hcd.0 /dev/bus/usb/003/001 003 001 port usb3

Looks like one of the host controllers is being removed are you passing into a VM? I would disable the usbip options if not using.

3 minutes ago, SimonF said:

Looks like one of the host controllers is being removed are you passing into a VM? I would disable the usbip options if not using.

not specifically the controller no, I only need three of the USBs passed to HA

34 minutes ago, Veah said:

if you have a spare usb lying around try loading up a fresh trial and see if things look better.  Maybe something in the OS got its wires crossed.

@Veah So yes here is the screenshot. it does looks like the USBs work fine in the trail at least basic like that.