jeff.lebowski Posted August 16, 2012 Share Posted August 16, 2012 Had a red ball incident last week on my second server. Shut down, checked cabling (all good), rebooted, still red ball, could not pull a S.M.A.R.T. report. Swapped it for a warm spare and rebuilt the disk. Server is doing great. Contacted Western Digital. I told them a disk was not able to return a S.M.A.R.T. report. Packed it up and mailed it away. Replacement arrived yesterday; a WD1002FAEX. I started the preclear right away and noticed some errors, and the speed dropped off really quickly. Current status: Pre-Read. 74% @ 11 MB/s (17:32:55). It's already hours late to complete the first preclear. The question is, do I repeat the reason for RMA as a S.M.A.R.T. issue, or is there something better I can say? Aug 16 10:49:21 III kernel: ata9.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0 (Errors) Aug 16 10:49:21 III kernel: ata9.00: irq_stat 0x48000000 (Drive related) Aug 16 10:49:21 III kernel: ata9.00: failed command: READ DMA EXT (Minor Issues) Aug 16 10:49:21 III kernel: ata9.00: cmd 25/00:00:20:36:bc/00:01:56:00:00/e0 tag 0 dma 131072 in (Drive related) Aug 16 10:49:21 III kernel: res 51/40:7f:9c:36:bc/60:00:56:00:00/e0 Emask 0x9 (media error) (Errors) Aug 16 10:49:21 III kernel: ata9.00: status: { DRDY ERR } (Drive related) Aug 16 10:49:21 III kernel: ata9.00: error: { UNC } (Errors) Aug 16 10:49:21 III kernel: ata9.00: configured for UDMA/33 (Drive related) Aug 16 10:49:21 III kernel: ata9: EH complete (Drive related) Link to comment
BobPhoenix Posted August 17, 2012 Share Posted August 17, 2012 "Poor performance" is one of the RMA options. Link to comment
jeff.lebowski Posted August 17, 2012 Author Share Posted August 17, 2012 "Poor performance" is one of the RMA options. Thanks. Poor performance was accepted, so off it goes. Link to comment
PeterB Posted August 17, 2012 Share Posted August 17, 2012 "Poor performance" is one of the RMA options. Really? I must try RMA'ing my EARS, then - it slows to less than 5MB/s between 70-80%. I wonder how much it costs to courier from Philippines to Singapore? Link to comment
Influencer Posted August 17, 2012 Share Posted August 17, 2012 I wish I could get 5 GB/s as my fastest speed, nevermind what the slowest is, Link to comment
PeterB Posted August 17, 2012 Share Posted August 17, 2012 I wish I could get 5 GB/s as my fastest speed, nevermind what the slowest is, Ooops .. corrected now! Link to comment
BobPhoenix Posted August 17, 2012 Share Posted August 17, 2012 WD just pissed me off last night. The HDD in my Zotac ZBOX was DOA but the computer itself runs fine. I was replaced the drive in it with an SSD when I first got it anyway so I had no use for the HDD until recently in another box. But it isn't recognized by the bios. I noticed this when I tried to put it in a 2.5 in external USB enclosure and it wasn't recognized. Checked with direct connection and bios doesn't show it. Fast forward a month I'm finally getting around to RMA'ing it. I see that WD is forcing you to register it first before you can RMA it now. So I do that and it shows up as NO warranty (because it was in the Zotac I assume). Left them a nasty gram about how I didn't think I should have to return a whole computer because of their NON functioning drive. The computer works great and has been for the past month. Trying Zotac to see what they can do now. Link to comment
JonathanM Posted August 17, 2012 Share Posted August 17, 2012 WD just pissed me off last night. The HDD in my Zotac ZBOX was DOA but the computer itself runs fine. I was replaced the drive in it with an SSD when I first got it anyway so I had no use for the HDD until recently in another box. But it isn't recognized by the bios. I noticed this when I tried to put it in a 2.5 in external USB enclosure and it wasn't recognized. Checked with direct connection and bios doesn't show it. Fast forward a month I'm finally getting around to RMA'ing it. I see that WD is forcing you to register it first before you can RMA it now. So I do that and it shows up as NO warranty (because it was in the Zotac I assume). Left them a nasty gram about how I didn't think I should have to return a whole computer because of their NON functioning drive. The computer works great and has been for the past month. Trying Zotac to see what they can do now. That's the way it works in the OEM world. WD has multiple tiers of pricing, depending on the level of support they are obligating themselves to. The very cheapest option is only available to a large computer manufacturer, WD contracts to supply a quantity of drives at a low price, and with a limited warranty that only applies to the direct customer, the manufacturer. It's up to the manufacturer to set their own warranty terms with their customer, and wd never deals with anyone other than the manufacturer, greatly reducing their support costs. If you want support directly from wd, you have to buy a bare wd product through distribution or in a wd retail box. It's generally accepted that a drive purchased as part of a system from a large computer manufacturer will never have warranty rights with anyone but the manufacturer. Link to comment
jeff.lebowski Posted August 23, 2012 Author Share Posted August 23, 2012 The replacement (of the replacement) arrived today. Lo and behold, it's a WD1502FAEX. Yep, a 1.5tb was sent. Yay me. I'm damn glad I upgraded the parity to a 2tb disk, or this replacement would be useless for my setup. Rockin' and rollin': Pre-Read (1 of 2). 87% @ 103 MB/s (3:31:16) Link to comment
lionelhutz Posted August 23, 2012 Share Posted August 23, 2012 Nice little upgrade. My RMA case is saying a WD15EARX shipped to replace the WD15EADS I sent in. I was hoping for a 2T or larger replacement. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.