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Help with failing Seagates

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Greetings all,

 

I've just built a new server and decided to go with two of the Seagate 2tb drives (ST32000542AS Barracuda LP). One of the drives was VERY noisy, making clicking/clunking noises. When I tried copying data to it I got very low speeds over my gigabit network (about 5MB/sec) and every minute or so the drive would start going CLICK pause CLICK pause for up to 10 seconds and the transfer would freeze. It would also do this during streaming which caused hiccups in video/audio. An extended SMART test failed and I had about 10 bad sectors (the other drive checked out fine).

 

So...I got a replacement drive. The new drive is very quiet and my transfer speeds went up to 30-40MB/sec when transferring files. Extended SMART report passed and shows no bad sectors or other problems and the syslog is clear. However, when transferring files to the drive I get the exact same CLICK pause CLICK pause thing. It happens less often than the first drive and does not happen during streaming so I haven't seen any hiccups but I'm not ok with clicking hard drives.

 

I've tried switching sata/power cables with no luck. The only thing I have left to try is a new PSU. Does anyone have any suggestions?

 

I really like the ST32000542AS on paper but after experiencing a 2/3 failure rate I'm strongly considering dumping them and going with the Western Digital 2tb green drives.

 

Thanks!

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I have seen those threads, that is what prompted me to shuffle my cables around. I've tried two different sata cables. I have a spare power supply around the house so I'll give that a shot I guess. I find 2/3 new drive failures suspicious. Especially since the SMART report shows nothing unusual for the clicking drive.

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Seagate drives have SERIOUS quality issues.  Read their user forums.  I used to be Seagate loyal but not any more.  I still have 15 or so of the 1Tb turkeys and they are holding on for now.

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That's disappointing, I have many old Seagates around and they're great. When I bought the drive I noticed that several people on Newegg are reporting similar "click of death" issues but I attributed it to bad luck/bad batch. I'll let everyone know how it goes after I try the new PSU.

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I've got 3 of the same 2TB drives that you have and have my server running for about 2 weeks now.  Average transfer rate without the parity drive in place was 60 MB/sec on my Gig network.  These are drives super quiet except when they spin up or down.

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I know what you mean about clicking and clunking, my Seagate and WD 320GB desktop drives do the same thing (click, two or three then and then a clunk), very disconcerting, to my mind HDD clciking or clunking means they are about to fail and need replacing.

 

The first time I heard it I thought "sh1t the drive is failing" and immediately started SMART testing them, however all SMART tests passed. Even now after 6 months usage it still makes me nervous when it happens, however they continue to perform OK (v. quiet except when clunking) and no re-allocations. All three have run 24/7 no problems. I assume it is a soft power down.   

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I know what you mean about clicking and clunking, my Seagate and WD 320GB desktop drives do the same thing (click, two or three then and then a clunk), very disconcerting, to my mind HDD clciking or clunking means they are about to fail and need replacing.

 

The first time I heard it I thought "sh1t the drive is failing" and immediately started SMART testing them, however all SMART tests passed. Even now after 6 months usage it still makes me nervous when it happens, however they continue to perform OK (v. quiet except when clunking) and no re-allocations. All three have run 24/7 no problems. I assume it is a soft power down.    

Sounds like exactly what I'm experiencing. As I said, despite the clicking and pausing the replacement drive appears perfectly normal. SMART tests come back clean, no syslog events, and I can stream without a hitch. But in my experience clicking=bad and when I hear from people like betaman who are having no problems at all it makes me want to drop the RMA hammer. I'm quite frustrated.

 

Last night I hooked up another power supply and moved the drives to different SATA ports with no luck. It is possible that the motherboard is bad (GIGABYTE GA-MA74GM-S2) but I doubt it. I have 2 Western Digital Caviar Green WD20EADS 2TB drives arriving tomorrow. If they both Preclear and function properly I will conclude that the Seagates are defective.

 

Also, this thread is in no way meant to bash Seagate. I've never been a fanboy of any particular drive manufacurer. I picked the Seagates because from what I've read they are faster, consume less power, and were cheaper than the WD greens. That said, for my purposes (streaming mp3, 1080p) any modern SATA drive is more than fast enough. Regardless of whether my recent experiences with Seagate are the exception or the norm I cannot help but have my confidence shaken if 2/3 drives I've received are indeed bad. We'll see tomorrow.

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I wouldn't be too shaken about the 2/3 thing.  Check the serial numbers to see if they were manufactured close to each other.  It seems these things go in waves so if you get one bad one then you're likely to get 2 or 3 especially if you order all of them at the same time from the same place.  Just be sure to use a good reseller (e.g. Newegg) and should be fine with returning the drive.  I would definitely backup the data though in case you get multiple drive failures at once.

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I'll second that Seagate has serious quality issues - at least with the 1.5TB and to a lesser extent the 1.0TB.  I am running 6/6 at the moment, with all variations of firmware (so not just SD15 but also CC1H).  Of the 6 that have died 2 of them have been replacements through RMA so I don't think their quality has got any better I'm sorry to say.

 

Haven't had the clicking sound, but they would progressively rack up errors in the thousands very quickly.  As soon as I see serious errors, I RMA them.  Not a pleasant experience.  I currently have a WD 2TB as my cache drive and its performed flawlessly to date.

 

I'll never buy seagate again as the constant rebuilding is somethign that should NOT be a regular occurence! PK

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There is good and bad in every kind.

 

I have a few Seagates.

 

2 1.5TB 7200 RPM (all old firmware) which have been purchased one at a time spread over a few months.

2 1.0TB 7200 RPM (old firmware)  purchased simultaneously.

1 1.5TB 5900 RPM purchased within the past 6 months

 

All have worked without issue.

I have not had any failures.

 

I purchased 7 WD green drives over the span of a year.

1 arrived DOA.

The rest have worked good so far too.

 

My seagates are churning all day long with the rtorrent client running on them.

I wonder if usage pattern has anything to do with it.

 

 

 

 

 

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Between my son & my unRAID servers we have 15 1.5T & 2 1T seagate drives (upgraded firmware on 1 of them). All have worked great. Had 1 samsung 750G fail & samsung RMA'd me a new one. I have seagate drives in all 4 of my other comuters as well. Zero issues. The best performance/value today is the 1.5T 7200rpm Seagate... very fast.

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GSeagate 2tb drives (ST32000542AS Barracuda LP). One of the drives was VERY noisy, making clicking/clunking noises

 

"Click of Death"

 

just about a bazillion threads scattered all over the internet on this.  Exactly what causes it, or if specific plants (India, Thailand, etc.) is producing this, or what percentage of the drives are affected (of course, you may be 50-100% depending on how many one has), but it seems to be around 20% or so (my 'rule of thumb'). 

 

Luckily, the problem appears quite early in the drives life, not x months down the road (at least not yet).

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Well I swapped the Seagates out for the WD green drives (WD20EADS 2TB). I pre-cleared both drives over the weekend without incident and copied over almost a terabyte of 1080p video. I have been streaming since without a hiccup so it appears that the drives were the culprit.

 

Some other observations...During file transfer I am getting about 40MB/sec as opposed to the 15 I was getting with the faulty drives and there is no pausing. I cannot hear the new drives at all; they are dead silent. The Seagates (when working) are about 20% faster and slightly cooler than the WD drives. That said, the WDs are plenty fast and I'll take consistency over speed that I don't even utilize any day of the week.

 

I hope someone finds this thread helpful and I'd like to reiterate that I was probably unlucky and bought a couple of drives from a bad batch (both faulty Seagates had the same manufacturer date and almost identical serial numbers). So...

 

1. Don't buy a lot of hard drives at the same time from the same outlet.

2. Pay attention to your system and as a whole (transfer speeds, hiccups, noises).

3. Learn to use and interperate SMART, logs, the search button on this forum.

4. ALWAYS Pre-clear your drives.

4. Individually, threads like these do not provide statistically relevant data and should not be used in your decision as to which drive to go with. 

 

Thanks for all the help!

 

 

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