djonesax Posted October 23, 2019 Share Posted October 23, 2019 (edited) Hi, I just noticed that in my movies share there are no files in the share but the files appear to be on the disk and I can access them. All the disks show active and healthy. I wouldn't call my self an unraid superuser so I am looking for some pointers on where to start troubleshooting. I set this up years ago and its been a bit of set it and forget it aside from the occasional failed disk or USB stick death. I have done some googleing but nothing that stands out as a solution. Ideas? David tower-diagnostics-20191023-1431.zip Edited October 23, 2019 by djonesax Quote Link to comment
itimpi Posted October 23, 2019 Share Posted October 23, 2019 You should provide your system diagnostics zip file (obtained via Tools >> Diagnostics) to get any sort of informed feedback. Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 3 minutes ago, itimpi said: You should provide your system diagnostics zip file (obtained via Tools >> Diagnostics) to get any sort of informed feedback. Thanks, I added it to the original post. Anything else helpful I can add? Quote Link to comment
itimpi Posted October 23, 2019 Share Posted October 23, 2019 It looks as if your cache disk has dropped offline. Whether it has failed or not is not clear. your best bet is to power-cycle the system to see if the cache drive comes back online. After bringing the system back up post new diagnostics so we can see if the cache drive is now showing up, and if so what state it is in. Quote Link to comment
Frank1940 Posted October 23, 2019 Share Posted October 23, 2019 (edited) You have a share 'm-----k' and another share 'M----s'. The second share is exported and the first share is not. I would suspect that is the problem. Now, one more thing. From what I see, these two shares have different names with one ending in 's' and the other in 'k'. However, one share begins with a capital letter and the other with a small letter. Let mean explain one thing. With Linux, I can have a folder/directory named movies and a second one named Movies and everything would be fine. I could look at them both with a Linux system because Linux recognizes that a capital letter is a different character than a small letter. Windows does NOT make that distinction and you will only see one of the folders. EDIT: When you post up that new diagnostics, please put in a new post. That way thing make sense to the readers of this thread. Edited October 23, 2019 by Frank1940 Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 (edited) So I found that I dont have access to the mount but the permissions look the same as the other folders. root@Tower:~# ls -lath /mnt/user/Movies/ /bin/ls: reading directory '/mnt/user/Movies/': Permission denied total 0 root@Tower:~# ls -lath /mnt/user/ total 28K drwxrwx--- 1 nobody users 216 Oct 23 13:57 Backups/ drwxrwx--- 1 nobody users 312 Oct 22 13:05 Photos/ drwxrwx--- 1 nobody users 144 Apr 30 2018 BitTorrent\ Downloads/ drwxrwx--- 1 nobody users 200 Apr 29 2018 ./ drwxrwxrwx 1 nobody users 48 Apr 29 2018 isos/ drwxrwxrwx 1 nobody users 48 Jan 6 2018 domains/ drwxrwxrwx 1 nobody users 72 Jan 6 2018 system/ drwxrwx--- 1 nobody users 592 Oct 12 2017 Software/ drwxrwxrwx 1 nobody users 48 Jan 31 2017 SFTP/ drwxrwx--- 1 nobody users 72 Mar 22 2015 TV\ Shows/ drwxrwx--- 1 nobody users 72 Mar 22 2015 Music/ drwxrwx--- 1 nobody users 80 Oct 11 2014 Movies/ drwxrwx--- 1 nobody users 328 Apr 30 2014 macbook/ -rw-rw---- 1 nobody users 6.1K Mar 31 2013 .DS_Store -rw-rw---- 1 nobody users 4.0K Mar 31 2013 ._.DS_Store drwxrwx--- 1 nobody users 72 Feb 28 2013 EBooks/ drwxrwx--- 1 nobody users 112 Sep 8 2012 Protected/ drwxrwx--- 1 nobody users 16K Sep 3 2012 Music\ Videos/ drwxr-xr-x 8 root root 160 Nov 19 2011 ../ But I can access the disk shares where the Movies are. root@Tower:~# ls -lath /mnt/disk1/Movies/ total 34K drwxrwx--- 13 nobody users 392 Jan 6 2018 ../ drwxrwx--- 304 nobody users 15K Dec 23 2014 HighResMovies/ drwxrwx--- 6 nobody users 168 Oct 11 2014 ./ drwxrwx--- 415 nobody users 20K Mar 5 2013 LowResMovies/ drwxrwx--- 8 nobody users 384 Dec 24 2012 3D/ drwxrwx--- 5 nobody users 168 Sep 3 2012 VideoCamera/ root@Tower:~# ls -lath /mnt/disk2/Movies/ total 4.0K drwxrwx--- 12 nobody users 288 Mar 22 2015 ../ drwxrwx--- 80 nobody users 3.7K Jun 18 2014 HighResMovies/ drwxrwx--- 16 nobody users 944 Mar 5 2013 LowResMovies/ drwxrwx--- 5 nobody users 136 Mar 5 2013 ./ drwxrwx--- 3 nobody users 88 Dec 24 2012 3D/ root@Tower:~# ls -lath /mnt/disk3/Movies/ total 16K -rw-rw---- 1 nobody users 6.1K Oct 23 13:59 .DS_Store drwxrwx--- 15 nobody users 360 Apr 29 2018 ../ drwxrwx--- 87 nobody users 4.2K Jun 18 2014 HighResMovies/ drwxrwx--- 3 nobody users 80 Mar 30 2014 Training/ drwxrwx--- 4 nobody users 168 Mar 30 2014 ./ -rw-rw---- 1 nobody users 4.0K Sep 29 2013 ._.DS_Store Edited October 23, 2019 by djonesax Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 Just now, Frank1940 said: You have a share 'm-----k' and another share 'M----s'. The second share is exported and the first share is not. I would suspect that is the problem. Now, one more thing. From what I see, these two shares have different names with one ending in 's' and the other in 'k'. However, one share begins with a capital letter and the other with a small letter. Let mean explain one thing. With Linux, I can have a folder/directory named movies and a second one named Movies and everything would be fine. I could look at them both with a Linux system because Linux recognizes that a capital letter is a different character than a small letter. Windows does NOT make that distinction and you will only see one of the folders. Its the one ending in "s" The other is "mackbook" and its exported with AFP for timemachine backups. Quote Link to comment
Frank1940 Posted October 23, 2019 Share Posted October 23, 2019 (edited) It appears that your Movies share is using the cache drive. If that drive (and it appears it is) is down, that is where I would suspect the issue lays. You could turn off the Use Cache Drive setting in the share and see if that fixes this 'missing files' problem. But you should still address that issue. Edit fixed typing errors... Edited October 23, 2019 by Frank1940 Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 I am with you, i was just looking at that. Something has gone awry on that folder for sure. root@Tower:~# ls -lath /mnt/cache/Movies/ /bin/ls: cannot access '/mnt/cache/Movies/HighResMovies': Permission denied total 0 drwxrwx--- 9 nobody users 200 Jan 6 2018 ../ drwxrwx--- 3 nobody users 80 Oct 11 2014 ./ ?????????? ? ? ? ? ? HighResMovies root@Tower:~# chown nobody /mnt/cache/Movies/HighResMovies chown: cannot access '/mnt/cache/Movies/HighResMovies': Permission denied Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 I turned the cache disk off for that share but I still get access denied. Quote Link to comment
itimpi Posted October 23, 2019 Share Posted October 23, 2019 You also need to get the cache drive online as the system will be trying to access it to check if there are any files for that share on the cache (regardless of the Use Cache setting).. Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 The cahe drive is online, and it being used right now for a separate file transfer to a different folder. The folder permissions seem to be screwed up for the "HighResMovies" folder in the "Movies" folder but I get access denied when I try to fix it with cmod and chown. root@Tower:~# ls -lath /mnt/cache/Movies/ /bin/ls: cannot access '/mnt/cache/Movies/HighResMovies': Permission denied total 0 drwxrwx--- 9 nobody users 200 Jan 6 2018 ../ drwxrwx--- 3 nobody users 80 Oct 11 2014 ./ ?????????? ? ? ? ? ? HighResMovies Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 I get this when i check the filesystem on the cache disk reiserfsck 3.6.27 Will read-only check consistency of the filesystem on /dev/sdb1 Will put log info to 'stdout' The problem has occurred looks like a hardware problem. If you have bad blocks, we advise you to get a new hard drive, because once you get one bad block that the disk drive internals cannot hide from your sight,the chances of getting more are generally said to become much higher (precise statistics are unknown to us), and this disk drive is probably not expensive enough for you to you to risk your time and data on it. If you don't want to follow that follow that advice then if you have just a few bad blocks, try writing to the bad blocks and see if the drive remaps the bad blocks (that means it takes a block it has in reserve and allocates it for use for of that block number). If it cannot remap the block, use badblock option (-B) with reiserfs utils to handle this block correctly. bread: Cannot read the block (2): (Input/output error). Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 So I removed the cache disk from the share, stopped and started the array and now I have my movies in the user share. Quote Link to comment
Frank1940 Posted October 23, 2019 Share Posted October 23, 2019 Looks like you need to be looking for a new cache drive. I would definitely be looking at an ssd this time... Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 The bad thing is now the cache drive not mountable and Ive been copying stuff off an old lap top all day and deleting old files. I might have gotten lucky because it looks like those other shares dont have the cashe drive enabled. Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 2 minutes ago, Frank1940 said: Looks like you need to be looking for a new cache drive. I would definitely be looking at an ssd this time... I have 500GB SSD sitting on my desk for this very purpose. 1 Quote Link to comment
Frank1940 Posted October 23, 2019 Share Posted October 23, 2019 After you get this straighten out, you should be looking to upgrade Unraid to a much later version. Quote Link to comment
djonesax Posted October 23, 2019 Author Share Posted October 23, 2019 for sure.... Any ideas on a free windows 10 or OSX reiserfs app to that i can use with an external hard drive enclosure to at least see what was on the cache drive? Quote Link to comment
Frank1940 Posted October 23, 2019 Share Posted October 23, 2019 You might be better off looking at the Unassigned Devices plugin... Quote Link to comment
JorgeB Posted October 24, 2019 Share Posted October 24, 2019 10 hours ago, djonesax said: bread: Cannot read the block (2): (Input/output error). This usual indicates bad sectors on the device, you can clone it with ddrescue then fix the filesystem. Quote Link to comment
djonesax Posted October 24, 2019 Author Share Posted October 24, 2019 Got the cache disk installed and upgraded to the latest version. That old disk must have an un-parked head because I can hear it moving around inside. Quote Link to comment
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