Loss of Write ability after hardware change

[xerox445]

Hi all,

 

I recently upgraded some hardware on my server, and since then I have not been able to write anything to my shares.  

 

I changed out my 2640 v1 to 2697s v2s, added another sata based 500 gig drive (still in unassigned devices), changed my 4 x 1000 copper onboard nic to a 2 x 10gbe and 2 x 1000 copper nic, and added a rx550 video card.

 

I ran the "new permissions" tool, and under disk selected all, but left user shares none. Not sure if I need to do that also if that could be my problem. Any help would be appreciated.

michelangelo-diagnostics-20200207-1641.zip

[jpowell8672]

1 hour ago, xerox445 said:

Hi all,

 

I recently upgraded some hardware on my server, and since then I have not been able to write anything to my shares.  

 

I changed out my 2640 v1 to 2697s v2s, added another sata based 500 gig drive (still in unassigned devices), changed my 4 x 1000 copper onboard nic to a 2 x 10gbe and 2 x 1000 copper nic, and added a rx550 video card.

 

I ran the "new permissions" tool, and under disk selected all, but left user shares none. Not sure if I need to do that also if that could be my problem. Any help would be appreciated.

michelangelo-diagnostics-20200207-1641.zip 135.91 kB · 2 downloads

Tools>Docker Safe New Perms

[xerox445]

40 minutes ago, jpowell8672 said:

Tools>Docker Safe New Perms

As stated prior, I ran under "Tools" then "New Permissions", both now on "Disks" ALL and "User Shares" ALL. Same thing, I can open any folder and view and read the contents, as soon as I try to move a file over, it just says "calculating" for a few min then gives an error, prompting me to try again, skip, or cancel.

 

Is there something else I am missing here? 

[xerox445]

Update:

 

The "Docker Safe New Perm" is not included with CA, I had to download the "fix common problems" plugin to get it to show up under the tools tab. 

 

Again, I ran that, and nothing changed. Do I need to reboot after running this, (on either side)?

[JorgeB]

I'm not seeing anything on the logs, can you write anything from the console, e.g., try to create a folder on one of your shares:

 

mkdir /mnt/user/share_name/temp

 

[xerox445]

4 hours ago, johnnie.black said:

I'm not seeing anything on the logs, can you write anything from the console, e.g., try to create a folder on one of your shares:

 

mkdir /mnt/user/share_name/temp

 

Thanks for the response. I can create a folder from the console. I made the "temp" folder in my Media Share with that command.

 

I can also create a new folder in that same share from my windows 10 machine, I named it temp2; but I still can not copy or move files over to any of the share folders.

[JorgeB]

6 minutes ago, xerox445 said:

but I still can not copy or move files over to any of the share folders.

Doesn't look like a permissions problem, is the copy problem just from Windows or also from within Unraid?

[xerox445]

5 hours ago, johnnie.black said:

Doesn't look like a permissions problem, is the copy problem just from Windows or also from within Unraid?

I am sorry, I am not really a linux guy, can you give me the command to copy a file from one dir to another or something like that so I can check it with the console?

I also used Unassigned devices to mount a 500gb m.2 sata, and share it, tried to copy files to that also, gave me the same thing. "Error 0x8007003b: An unexpected network error occurred.

 

 

[JorgeB]

Use for example midnight commander (mc on the console), then copy from the UD device (it will be in /mnt/disks/UD_name) to a user share /mnt/user/share_name

[xerox445]

9 hours ago, johnnie.black said:

Use for example midnight commander (mc on the console), then copy from the UD device (it will be in /mnt/disks/UD_name) to a user share /mnt/user/share_name

Ok, I was able to copy a avi file that was on disk1 to a user share folder via MC.

 

I did /mnt/disk1/media/movies/21 Jump Street/sample.avi  copied to /mnt/user/Disk Images/

 

The file moved over and i can play it when I open the folders from my windows machine that I am still having problems writing files to. The weird thing is, I can make folders, but as soon as I go to add a file, it will not work.

[xerox445]

michelangelo-diagnostics-20200209-2208.zip

 

I attached another diagnostic log file, possibly might show if I made some change that I should not have since I started having this issue. I am really at a loss. Should I look into re installing the whole unraid OS? I dont want to loose my data obviously but I really need to get this fixed, so I can start scheduling jobs for handbrake to convert videos in a VM (hence the reason I upgraded to the 2697 V2s.)

[xerox445]

I also brought my laptop home, and tried to access the shares the same way I do on my main machine. I get the same thing, I can see all the files and have access to them, but when I go to copy a file from the laptop onto the NAS, it just sits at "calculating", then times out and gives an error.

[JorgeB]

14 hours ago, xerox445 said:

Ok, I was able to copy a avi file that was on disk1 to a user share folder via MC.

FYI you need to be careful copying from a disk share to a user share and vice versa, but this points to a possible SMB problem, increase SMB logging:

 

Go to Settings -> SMB -> SMB Extras and add:


log level = 3
logging = syslog

 

Then try another transfer from your desktop and post new diags.

[xerox445]

4 hours ago, johnnie.black said:

FYI you need to be careful copying from a disk share to a user share and vice versa, but this points to a possible SMB problem, increase SMB logging:

 

Go to Settings -> SMB -> SMB Extras and add:


log level = 3
logging = syslog

 

Then try another transfer from your desktop and post new diags.

Is this the correct syntax?

 

Also, when I stopped the array, it said "retry unmounding disk shares", I had to reboot the system to get the array back up.

 

 

michelangelo-diagnostics-20200210-0815.zip

[JorgeB]

1 minute ago, xerox445 said:

Is this the correct syntax?

Yes, but without the #, anything after that is ignored, it's used for commenting.

 

[xerox445]

6 minutes ago, johnnie.black said:

Yes, but without the #, anything after that is ignored, it's used for commenting.

 

Thank you, I corrected that, did another transfer, and here are the diags.

michelangelo-diagnostics-20200210-0823.zip

[xerox445]

Also, it looks like it puts a copy of the file on the share when you do the transfer even though it errors out and you cancel it, but it is corrupted, nothing is there when you click on it. It has the size and file name, but seems like none of the actual data is behind it. 

[JorgeB]

Looks like trouble finding the share, please check or post output of:

 

ls -lh /mnt/user

 

to make sure share doesn't exist exist with both caps an no caps on the first letter.

 

If it's not that create a new test share and see if that one works.

 

 

[xerox445]

drwxrwxrwx 1 nobody users  0 Feb 10 08:22 Disk\ Images/
drwxrwxrwx 1 nobody users  6 Apr 20  2019 Documents/
drwxrwxrwx 1 nobody users 59 Jun 12  2019 Downloads/
drwxrwxrwx 1 nobody users  6 Feb  6 09:42 Games/
drwxrwxrwx 1 nobody users 63 Feb  9 22:58 Media/
drwxrwxrwx 1 nobody users  6 Feb  7 19:47 Podcasts/
drwxrwxrwx 1 nobody users  6 Feb 10 08:39 Test/
drwxrwxrwx 1 nobody users 40 Feb  9 22:41 Tester/
drwxrwxrwx 1 nobody users  6 Feb  9 22:50 Utilities/
drwxrwxrwx 1 nobody users 23 May 18  2019 WindowsVMdisk/
drwxrwxrwx 1 nobody users 76 Nov  3 23:03 appdata/
drwxrwxrwx 1 nobody users 20 Feb  6 09:25 domains/
drwxrwxrwx 1 nobody users  6 Jun  8  2019 isos/
drwxrwxrwx 1 nobody users 18 Nov  3 23:03 syncthing/
drwxrwxrwx 1 nobody users 26 Apr 17  2019 system/
root@Michelangelo:~# 

I have created a new share already and tried that, same thing. "Test, and Tester" I will do it again now and reply back shortly.

[xerox445]

 

Same thing happens. Uploaded diag again after I created new share and tried transfer.

michelangelo-diagnostics-20200210-0904.zip

[JorgeB]

Sorry, no idea what's going on, I suggest redoing the flash drive to rule out any config issue, backup current one, then re-do it and only restore super.dat (disk assignments) and the key file, both to the config folder, if it works then restore the other config files one by one or just reconfigure the server.

[xerox445]

At this point I would like to just reconfigure the entire server. As far as disk data, everything will stay there? If the share assignments are gone, I dont mind that, i would actually prefer that. I just want to have my data safe, and start fresh at this point.

[JorgeB]

1 hour ago, xerox445 said:

As far as disk data, everything will stay there?

Yes, and the shares will also stay, but with default settings.

[xerox445]

Update:

 

So I did this, took the USB drive out of the machine, and remade it with the unraid creation tool. Then moved super.dat and pro.key over to the config folder, and started the server again. After reconfiguring the network card so I could get access to the machine via the network and not just my IDRAC, I am having the same issue.

 

Excuse my ignorance, but how do I get "unraid" involved in this, I paid for a pro license and I need "pro" support.

[xerox445]

tower-diagnostics-20200215-1425.zip