Disabled Disk - Helium level FAILING NOW.

[eeans]

I have an 8TB white label WD Red which Unraid has set to disabled due to the SMART test showing Helium level FAILING NOW. Before I replace it, is there anything else I should check to see if it is indeed failing?

arthur-smart-20200924-0909.zip

[JorgeB]

Unraid won't disable a disk because of SMART, if it's disable it means there was a write error, and looking at SMART the disk is really failing, probably because all the helium leaked out, you'll need to replace it.

[Geekd4d]

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     PO-R--   088   088   016    -    5767168
  2 Throughput_Performance  --S---   130   130   054    -    108
  3 Spin_Up_Time            POS---   148   148   024    -    447 (Average 439)
  4 Start_Stop_Count        -O--C-   100   100   000    -    44
  5 Reallocated_Sector_Ct   PO--CK   100   100   005    -    80
  7 Seek_Error_Rate         -O-R--   100   100   067    -    0
  8 Seek_Time_Performance   --S---   128   128   020    -    18
  9 Power_On_Hours          -O--C-   099   099   000    -    8712  < 363 days, no bueno... should be YEARS.
 10 Spin_Retry_Count        -O--C-   100   100   060    -    0
 12 Power_Cycle_Count       -O--CK   100   100   000    -    44
 22 Helium_Level            PO---K   001   001   025    NOW  1     < ---- bad. no bueno

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Damn, this got me looking at all my HGST ultrastars.. 
That's right under a year of use, I would swap/pull that drive immediately and start working on a warranty call. 
Not sure how white label ones are handled.. maybe through the vendor on the drive? (my white label ones are for HP servers.. I would call HPE in my case.. YMMV of course)

[Michael_P]

In the US, shucked drives will be covered regardless (unless you damaged it during shucking), don't even need to put it back in the enclosure - not sure how you guys handle it in Europe

 

FWIW - WD shows it in warranty until July 2022

Edited September 24, 2020 by Michael_P

[eeans]

I'll pull this one and put in a warranty claim then.

 

The server took a rather large hit during shipping, knocking some disks free from their mountings. These were then loose to bang around in the case...when I got it I could hear them moving before I opened the box  In hindsight I should have removed them before shipping to be safe.

 

I think I got lucky and only lost this one disk but would there be a good stat(s) to check on the rest of the disks to see if they were also damaged?

Edited September 24, 2020 by eeans

[JorgeB]

Run an extended SMART test on all disks.

[Geekd4d]

1 hour ago, eeans said:

I'll pull this one and put in a warranty claim then.

 

The server took a rather large hit during shipping, knocking some disks free from their mountings. These were then loose to bang around in the case...when I got it I could hear them moving before I opened the box  In hindsight I should have removed them before shipping to be safe.

 

I think I got lucky and only lost this one disk but would there be a good stat(s) to check on the rest of the disks to see if they were also damaged?

Look at the Helium level - anything lower than 25 is bad it looks like (thats the threshold for being bad in that smart report)
As well as the raw read error rate.. 

 

[JorgeB]

I would say that helium level below 100 is bad, it means it's leaking.

[Geekd4d]

41 minutes ago, JorgeB said:

I would say that helium level below 100 is bad, it means it's leaking.

I'm not sure what the level should be at.. ie:  if that's a % or not. there should an acceptable loss though over time though. What that is.. noooooooo idea

I just checked my helium drives, and I don't see a helium indicator in the smart report. (running an extended test now though)

Edited September 24, 2020 by Geekd4d

[JorgeB]

8 minutes ago, Geekd4d said:

I just checked my helium drives, and I don't see a helium indicator in the smart report.

Then they are not helium, at least not from WD or HGST, AFAIK all have attribute #22 to indicate level, not sure if about Seagates.

[JorgeB]

11 minutes ago, Geekd4d said:

I'm not sure what the level should be at.. ie:  if that's a % or not.

Helium level on SMART for all helium drives I've seen so far, except the one above, was always 100, including the ones I have.

[eeans]

For anyone else here in the Netherlands, I had zero issues getting my replacement drive from WD. I shipped it back to them as a bare drive, not in the original external enclosure. A few days later they shipped me a brand new WD EasyStore 8TB as a replacement.