danielaqz Posted September 8, 2021 Share Posted September 8, 2021 (edited) Hi, my unraid server started disappearing at random times, with no access through Web Gui, if i plug an screen to the pc it shows nothing. Unraid is disappearing in the middle of the project while im accessing data from it. I just power cycle the pc to get it working again and the parity check goes on. Temps are well, all fans running. Recently i changed the switch for a lower power one, but it was working for at least 2 weeks before this started.. How can i Diagnose the machine? (update, attached the syslog but it only shows info from the last reboot that was today.. also uploaded nas diagnostics) Thx to all syslog nas-diagnostics-20210908-1021.zip Edited September 8, 2021 by danielaqz update with file Quote Link to comment
JorgeB Posted September 8, 2021 Share Posted September 8, 2021 Start here: https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=819173 Quote Link to comment
danielaqz Posted September 8, 2021 Author Share Posted September 8, 2021 Thx JorgeB, it just started appearing, i have the server for more than 1.5 years, no hardware or configuration change.. But will try it . thx Quote Link to comment
JorgeB Posted September 8, 2021 Share Posted September 8, 2021 You can also enable syslog mirror to flash then post that log after a crash. Quote Link to comment
danielaqz Posted September 8, 2021 Author Share Posted September 8, 2021 Thanks! i have activated the syslog, directed to the ssd cache. Thx, will update next time! Quote Link to comment
danielaqz Posted September 8, 2021 Author Share Posted September 8, 2021 Hi, the error happened again, only this time the nas came back without restarting. Here is a part of the log. I was working fine until 13:10:02. I get up for Lunch and then came back to find it unresponsive, connected a keyboard and it came back to life, and i manage to enter the web Gui Sep 8 10:49:34 NAS kernel: mdcmd (43): spindown 1 Sep 8 11:09:43 NAS kernel: mdcmd (44): spindown 1 Sep 8 12:00:07 NAS crond[1906]: exit status 1 from user root /usr/local/sbin/mover &> /dev/null Sep 8 12:15:33 NAS emhttpd: shcmd (387): /usr/sbin/hdparm -y /dev/nvme0n1 Sep 8 12:15:33 NAS root: HDIO_DRIVE_CMD(standby) failed: Inappropriate ioctl for device Sep 8 12:15:33 NAS root: Sep 8 12:15:33 NAS root: /dev/nvme0n1: Sep 8 12:15:33 NAS root: issuing standby command Sep 8 12:15:33 NAS emhttpd: shcmd (387): exit status: 25 Sep 8 12:35:48 NAS kernel: mdcmd (45): spindown 1 Sep 8 13:10:02 NAS kernel: mdcmd (46): spindown 1 Sep 8 13:19:13 NAS emhttpd: shcmd (515): /usr/sbin/hdparm -y /dev/nvme0n1 Sep 8 13:19:13 NAS root: HDIO_DRIVE_CMD(standby) failed: Inappropriate ioctl for device Sep 8 13:19:13 NAS root: Sep 8 13:19:13 NAS root: /dev/nvme0n1: Sep 8 13:19:13 NAS root: issuing standby command Sep 8 13:19:13 NAS emhttpd: shcmd (515): exit status: 25 Sep 8 14:32:43 NAS kernel: usb 5-3: new low-speed USB device number 4 using xhci_hcd Sep 8 14:32:43 NAS kernel: input: Dell KB216 Wired Keyboard as /devices/pci0000:00/0000:00:08.1/0000:0e:00.3/usb5/5-3/5-3:1.0/0003:413C:2113.0003/input/input7 Sep 8 14:32:43 NAS kernel: hid-generic 0003:413C:2113.0003: input,hidraw0: USB HID v1.11 Keyboard [Dell KB216 Wired Keyboard] on usb-0000:0e:00.3-3/input0 Sep 8 14:32:43 NAS kernel: input: Dell KB216 Wired Keyboard System Control as /devices/pci0000:00/0000:00:08.1/0000:0e:00.3/usb5/5-3/5-3:1.1/0003:413C:2113.0004/input/input8 Sep 8 14:32:43 NAS kernel: input: Dell KB216 Wired Keyboard Consumer Control as /devices/pci0000:00/0000:00:08.1/0000:0e:00.3/usb5/5-3/5-3:1.1/0003:413C:2113.0004/input/input9 Sep 8 14:32:43 NAS kernel: hid-generic 0003:413C:2113.0004: input,hidraw1: USB HID v1.11 Device [Dell KB216 Wired Keyboard] on usb-0000:0e:00.3-3/input1 Sep 8 14:32:52 NAS webGUI: Successful login user Is this log enough ? or do I need extra information to pinpoint the issue? Quote Link to comment
trurl Posted September 8, 2021 Share Posted September 8, 2021 You should zip the complete log from syslog server and post it and new diagnostics. Quote Link to comment
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