My Servers and Port Forwarding

[Fogey]

Can I please ask for help.

 

I’m very much a newbie, at the age of 75, so don’t understand much about computers or port forwarding.

 

In a nutshell,  I’m having a problem getting My Server connecting to outside my network.

 

My UnRaid  is on IP 10.0.4.30. I first set up the Plex Server in a Docker on the Unraid and it has opened port 32400 and it works really well.

 

So my next step was to set up My Server for remote access.  I followed Spaceinvader1’s video on setting up My Server and have worked through the steps in Settings: Management Access. I’ve got the Certificate issued and al I have left to do is to forward WAN port 14444 (in his example) to Internal Port 443.

 

Initially, it didn’t work so, as I use an EERO router which did an update yesterday, I wondered if something had gone wrong there,  so I checked with EERO technical support, who confirmed the port forward is set up properly.

 

However, when I press the “Check” button in Settings:Management Access, it tells me “The Unraid server is unreachable from outside your network. Be sure you have configured your router to forward port 14444/TCP to the Unraid server at 10.0.4.30 port 443”.

 

So EERO tells me the port is forwarded, but My Server tells me it isn't and won't connect.

 

The EERO tech support guy  then added that he thought the reason it isn’t working is that the server IP 10.0.4.30 should not open 2 ports. This seems a bit strange to me as I thought they could open multiple ports, so I thought I’d ask on this Forum, where I’m sure somebody will be able to help me out.

 

Thanks fore your help

 

Fogey

[ljm42]

What version of Unraid do you have (6.9 and 6.10 handle the details differently) and are all your plugins up to date? Actually, please upload your diagnostics (from Tools -> Diagnostics) as that will answer a bunch of other questions too.

 

BTW here are the official instructions for setting up Remote Access:
  https://wiki.unraid.net/My_Servers#Configuring_Remote_Access_.28optional.29

 

Most routers have no problems setting up multiple port forwards to a single IP. But if the EERO tech support guy says EERO doesn't support this, then you could try deleting the port forward for Plex and see if that solves it. Not much we can do if the router doesn't support it.

[Fogey]

Hello, thanks for your response. I'm using 6.9.2 and my diagnostics are attached.

I suspect I got the "new guy" at EERO as he had to put me on hold 4 times to ask his boss, so the story about not supporting multiple ports could be wrong. EERO claims to be state of the art, mesh devices running WIFI 6 so I suspect it was simply to get rid of me.

 

Thanks

domain.cfg flash.cfg c-------d.cfg c--------e.cfg docker.cfg smb-extra.conf super.dat ident.cfg network.cfg go.txt disk.cfg smart-one.cfg ST4000DM004-2CV104_ZFN34WRL-20220125-1556 disk2 (sdd).txt WDC_WD40EFRX-68N32N0_WD-WCC7K2RX0DJ6-20220125-1556 disk3 (sde).txt CT1000P1SSD8_1917E1FDD254-20220125-1556 cache_nvme (nvme0).txt USB_SanDisk_3.2Gen1_01019b3d8a17996ae36a67d58ec259a2dce4d070f7a5fb51fee06e6a0875de26764d0000000000000000000020aefef4ff01570083558107a7aa9cb8-0-0-20220125-1556 flash (sda).txt CT1000BX500SSD1_2151E5F422E4-20220125-1556 cache_ssd (sdf).txt WDC_WD80EFBX-68AZZN0_VRGVY9BK-20220125-1556 parity (sdb).txt ST8000DM004-2CX188_ZR10TN7P-20220125-1556 disk1 (sdc).txt cmdline.txt btrfs-usage.txt plugins.txt motherboard.txt iommu_groups.txt ethtool.txt folders.txt lsmod.txt lsscsi.txt loads.txt memory.txt lspci.txt meminfo.txt lsusb.txt top.txt ps.txt vars.txt lscpu.txt lsof.txt df.txt ifconfig.txt libvirt.txt docker.txt vfio-pci.txt syslog.txt no qemu log files appdata.cfg domains.cfg M---a.cfg M----s.cfg b-----s.cfg isos.cfg system.cfg D-------s.cfg G-------e.cfg T--p.cfg unraid-6.9.2.txt

[itimpi]

The diagnostics are a single zip file that contains all the files you posted.   Please post that instead of the individual files as it is MUCH easier to work with - so much so that most people will not even look at them when posted as individual files.

[Fogey]

So sorry, I just pressed the download button.

 

Anyway, good news is that I've sorted it out - it was the EERO and its bizarre handling of Port Forwarding.

 

I have a another modem/router, a Hitron Coda, supplied by my ISP. As we live in quite a big house, the signal from that doesn't get everywhere so I ran an ethernet cable from it to the EERO and ran a second mesh network with repeaters around the house. I was using that EERO network to connect to Unraid.

 

As a test, I switched Unraid on to the Hitron Network and tried to open a port - and found that the Citron software is really good and even a newbie like me could do it. So I forwarded the port as required in Management Access  and pressed the Check button and got the Green Tick and confirmation I am reachable from the Internet. So that has sorted that problem out and I'll steer well clear of running the Unraid on the EERO system in future.

 

Your helpful reference to the Official Instructions for setting up remote access document showed me that I was, in any case, wasting my time, and yours sadly, trying to get remote access this way, and that the use I wanted to use Remote Access for was ideally served by WireguardVPN, so I'll be trying to set that up today. But with my new found ability to port forward on the Hitron, I'll have a better chance of getting it running. (Famous last words!)

 

I still  have one tiny question left about Unraid - you may know the answer as its pretty straightforward. If I click the Terminal Icon, I get a terminal screen - but  the text is set to the same colour as the screen as all I see is a grey square. If I type something, the blinking white cursor moves but I can't see anything. If I backspace, I can see the text I typed as its now grey on a white background.  Would you know how I can change text colour to white?

 

Thanks so much for your help.

 

Fogey

[ljm42]

52 minutes ago, Fogey said:

So I forwarded the port as required in Management Access  and pressed the Check button and got the Green Tick and confirmation I am reachable from the Internet

 

woohoo!

 

54 minutes ago, Fogey said:

Your helpful reference to the Official Instructions for setting up remote access document showed me that I was, in any case, wasting my time, and yours sadly, trying to get remote access this way, and that the use I wanted to use Remote Access for was ideally served by WireguardVPN, so I'll be trying to set that up today. But with my new found ability to port forward on the Hitron, I'll have a better chance of getting it running. (Famous last words!)

 

WireGuard is a great option. As you'll see in the "troubleshooting" section it fails silently (to prevent detection) but that makes it tough when things don't work, so it is good that you have simplified your network.

 

I'd recommend following the quickstart guide here:

 

1 hour ago, Fogey said:

I still  have one tiny question left about Unraid - you may know the answer as its pretty straightforward. If I click the Terminal Icon, I get a terminal screen - but  the text is set to the same colour as the screen as all I see is a grey square. If I type something, the blinking white cursor moves but I can't see anything. If I backspace, I can see the text I typed as its now grey on a white background.  Would you know how I can change text colour to white?

 

That is a new one. I'd suggest accessing the server from a different computer or browser, perhaps you have a browser extension or setting that is interfering.  It should be white text on a black background.