I can't access my server after updating the my servers plugin

[MarbleComa]

I'm on the 6.10rc2 release, and I installed the myservers plugin earlier today without issue. I was even able to confirm that my server was showing online in the myservers portal and I could reach it via the remote access link. 

 

However, now it's been a few hours, and I can't reach my server at all locally or remotely. I see someone else had the same issue in the unraid subreddit 

. 

 

Is anyone else experiencing this? 

[Squid]

You would need to post the diagnostics from the server (you can do it at the command prompt).  If the entire system is crashed or what not, then not much you can do except turn on / reboot and the steps to figure out why begin.

[MarbleComa]

Thanks for the suggestion. Unfortunately, I couldn't access the server via command line either, so I don't have any diagnostics available. I rebooted the server, and everything seems to be fine again.

[MarbleComa]

So once again the server is unreachable, and I haven't done anything to it besides updating the my servers plugin and rebooting yesterday. When I get home tomorrow I'll reboot it again. Is there a way I can install the previous release of the my servers plugin or should I just uninstall it entirely? 

[Squid]

There is no support mechanism for rolling back releases easily.    But, if you have access to the system remotely and not locally, what I would do is grab the diagnostics remotely when it's in the state that you can't access locally and post them.

[MarbleComa]

The remote access is also unavailable, neither via the my servers remote access nor wireguard. I'll setup another computer on my network as a remote syslog server after I get unraid running again tomorrow. There's some consistency now in the server being unreachable two evenings in a row. Hopefully the logging will provide some explanation. 

[MAM]

I can't log in in my server,  attached are my diagnostic

 

please help me

unraid-diagnostics-20220221-1442.zip

[Squid]

15 minutes ago, MAM said:

I can't log in in my server,  attached are my diagnostic

 

Some more information would be great, because it appears that you did log in

Feb 21 14:28:48 unRAID webGUI: Successful login user root from 192.168.1.7

Feb 21 14:40:56 unRAID webGUI: Successful login user root from 192.168.1.15

 

[ljm42]

On 2/19/2022 at 1:28 PM, MarbleComa said:

So once again the server is unreachable, and I haven't done anything to it besides updating the my servers plugin and rebooting yesterday. When I get home tomorrow I'll reboot it again. Is there a way I can install the previous release of the my servers plugin or should I just uninstall it entirely? 

 

I see no reason why this would be related to the My Servers plugin update, but it wouldn't hurt to uninstall it to rule it out.