demoeb Posted March 17, 2022 Share Posted March 17, 2022 Hi I just bought a basic licence, paid for it with paypal and tried to put the code in and it says I have too many connected devices, even though there's 6 connected included the parity drive? Can someone explain or help please? Quote Link to comment
SpencerJ Posted March 17, 2022 Share Posted March 17, 2022 Hey there! Thanks for your purchase. On your Tools-> Registration page under Flash GUID, how many devices are listed? Quote Link to comment
itimpi Posted March 17, 2022 Share Posted March 17, 2022 You should post your diagnostics so we can see what is going on. note that ALL drives connected to the server count towards the limit regardless of whether they are being used by Unraid. Quote Link to comment
demoeb Posted March 17, 2022 Author Share Posted March 17, 2022 5 minutes ago, SpencerJ said: Hey there! Thanks for your purchase. On your Tools-> Registration page under Flash GUID, how many devices are listed? just 1 - the usb boot drive theres a cache drive, does that count? if so i am happy to remove it, i havent worked out how to use it yet anyway Quote Link to comment
demoeb Posted March 17, 2022 Author Share Posted March 17, 2022 ok ill post diagnostics storage-diagnostics-20220318-0758.zip Quote Link to comment
SpencerJ Posted March 17, 2022 Share Posted March 17, 2022 5 minutes ago, demoeb said: just 1 - the usb boot drive theres a cache drive, does that count? if so i am happy to remove it, i havent worked out how to use it yet anyway Sorry- under the GUID column it should say "This server has ___ attached storage devices." Quote Link to comment
Solution SpencerJ Posted March 17, 2022 Solution Share Posted March 17, 2022 7 minutes ago, demoeb said: theres a cache drive, does that count? if so i am happy to remove it, i havent worked out how to use it yet anyway Yes- cache drives do count towards the license limit. Quote Link to comment
demoeb Posted March 17, 2022 Author Share Posted March 17, 2022 Just now, SpencerJ said: Yes- cache drives do count towards the license limit. ahhh ok ill power down and physically remove it now and then try again 1 Quote Link to comment
demoeb Posted March 17, 2022 Author Share Posted March 17, 2022 Thank you so much SpencerJ! It's working now. Physically removed the NVMe. In hindsight though, I should have bought a higher licence. I have 5 X 14Tb's + 1 X 14Tb parity .. this means, because total count = 6, I cannot add another 14Tb, right? I really should have bought the Pro licence. I can't afford it this pay, I'll hold off for another couple of weeks. Thank you for all your help. I really enjoy this software, invested a lot of money into the hardware, it's in a schmexy 4U RM chassis too, but now I really need to put the time into learning how to use it properly. Thanks again! D 1 Quote Link to comment
SpencerJ Posted March 17, 2022 Share Posted March 17, 2022 8 minutes ago, demoeb said: Thank you so much SpencerJ! It's working now. Physically removed the NVMe. In hindsight though, I should have bought a higher licence. I have 5 X 14Tb's + 1 X 14Tb parity .. this means, because total count = 6, I cannot add another 14Tb, right? I really should have bought the Pro licence. I can't afford it this pay, I'll hold off for another couple of weeks. Thank you for all your help. I really enjoy this software, invested a lot of money into the hardware, it's in a schmexy 4U RM chassis too, but now I really need to put the time into learning how to use it properly. Thanks again! D Great- have a nice day! Quote Link to comment
Raptor Posted March 17, 2022 Share Posted March 17, 2022 (edited) 54 minutes ago, demoeb said: I really should have bought the Pro licence. You can always upgrade Basic licence to Plus ($39 USD, 12 drives) or Pro ($79 USD) Edited March 17, 2022 by Raptor 1 Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.