[SOLVED] Unable to connect to UnRAID UI

[SliMat]

Hi All

 

I am trying to connect to my server - it is in a datacenter, connected via a VPN... I have the MyServers plugin installed, but today when I enter the local IP to connect - it resolves to an Unraid.net:14444 address (as usual) but says that the page cannot be found.

 

However on my profile page it shows that the server is online - but again, when I click the "remote access" link from the UnRAID website it just goes to page not found. The VPN is up as I can connect to the servers iLO UI and to VMs which are running, so UnRAID is definitely online - but just cant get onto the UnRAID UI???

 

Is there an issue - is anyone else having this issue too? Any ideas how to connect to it?

 

Thanks 

Edited January 21, 2023 by SliMat

[ljm42]

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Edit - more detail is available here https://unraid.net/blog/ssl-certificate-update-2 

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If this is Unraid 6.10 or higher, please see my comment here: https://forums.unraid.net/topic/133846-unable-to-view-management-console/#comment-1216450

 

If this is Unraid 6.9.2 or lower, please see my comment here: https://forums.unraid.net/topic/133846-unable-to-view-management-console/#comment-1216464 

 

[SliMat]

Thanks @ljm42

 

I connected to the server (6.9.2) via SSH and tried to run 'use_ssl no'... but the response was;

 

-bash: use_ssl: command not found

 

However I tried https://local-ip and did manage to get to the UI with the expected warnings.

 

I then followed the next instruction to navigate to Settings → Management Access and switched  'Use SSL/TLS' to no.

 

However I now get to the login page but it will not accept my username / password - however when I SSH into the server I can login to terminal using my username and password - so I know it is still correct. I have rebooted the server and get the same problem!

 

Any ideas where to go from here?

 

Thanks

Edited January 19, 2023 by SliMat

[ljm42]

23 minutes ago, SliMat said:

I connected to the server (6.9.2) via SSH and tried to run 'use_ssl no'... but the response was;

 

That is expected, the 'use_ssl' command is part of the 6.10 instructions  

 

23 minutes ago, SliMat said:

I now get to the login page but it will not accept my username / password

 

Clear your browser cache. Also, if you have multiple tabs open pointed to the server, close all but one.

 

[SliMat]

54 minutes ago, ljm42 said:

Clear your browser cache. Also, if you have multiple tabs open pointed to the server, close all but one.

 

Perfect - that got me logged in - thanks

 

Now I'll have a look at how to fix 6.9

[ljm42]

7 minutes ago, SliMat said:

Now I'll have a look at how to fix 6.9

 

You've already set Use SSL to No, so on 6.9.2 all that is left is to open a web terminal and run this command:

   rm /boot/config/ssl/certs/certificate_bundle.pem

 

After that your best bet would be to upgrade to 6.11.5

[SliMat]

Thanks @ljm42

 

I have upgraded to 6.11.5 and provisioned an SSL cert, so all is back up and running for now