No internet access after hardware upgrade

[BartDG]

Hi all !

 

After two or three years of not using it, I felt like tinkering with my Unraid system again.  Unfortunately, it seemed dead.  So I upgraded all it's hardware (to Intel B760 mobo with i5 13500 CPU), except for the drives and of course the USB stick.

 

All seemed to work.  I can login to the system, but the system says it has no internet access, which is strange because it's connected to the same switch my other PC is connected to ( on which I'm now writing this post).  There should be internet access no problem.

 

The funny thing is, I can access the files on my Unraid server via the LAN on my Windows PC without a problem. So there is a network connection.  I can login to the GUI and look at all the settings, ...   When I look at the network settings, on the bottom there is a warning : "Interface Ethernet Port 0 is down. Check cable!"  Which seems odd since I can access the GUI.

 

I've added an Asus XG-C100C 10 Gbe card to the system which I'm using now to access the GUI.  The built-in 2.5 Gbe port on the motherboard itself does not seems to work for some reason.  I've manually updated the USB stick (by copying the bz* files to the thumb drive) because I figured that maybe my hardware was too recent for my version of Unraid to support it but that doesn't seem to have helped, even though now I'm on version 6.11.5 (coming from 6.5 or something)

 

Could anybody please tell me why Unraid can't connect the intenet?  I'm very sure it's not the ethernet feed to the Unraid array.

 

Thank you so much!

[JonathanM]

2 hours ago, BartDG said:

The built-in 2.5 Gbe port on the motherboard itself does not seems to work for some reason.

Have you tried disabling the motherboard port in the BIOS? Sounds like Unraid is still trying to use it as the default, so either disable the motherboard port, or set the 10Gbe card as eth0 in Unraid.

[BartDG]

Thank you for your help, much appreciated!!

 

I've now tried what you suggested, found the setting in the BIOS that disabled the onboard LAN, and booted back into Unraid.  But now it seems I've got another problem, well two in fact, but unrelated.

 

The first problem I have is that when Unraid boots, the last thing the boot process shows is the IP v4 and IPV6 addresses.  Well sometimes it correctly shows 192.168.1.119, but sometimes it incorrectly shows 169.254.194.X (last number purposely deleted) OR even "not set"  In the first two cases I can login to the GUI with 192.168.1.119 though.  In the first case the server works relatively ok and I have access to my plugins etc (could update them).  In the second case, I do not.  In the third case, I can't even login.  I have no idea what is causing this and it seems random.

 

Fix common problems says : "eth0 and eth1 both have IP addresses on the 192.168.1.0 network."  But in network settings I can only see Eth0, which is called Br0.  I see no Eth1 ??  "Ifconfig" in a terminal window also only shows "Br0", "Eth0" and "Lo".  I have no idea what is going on here, I'm not very Linux savvy. 

 

This is what Network setup now shows:

 

 

The second problem I have is with my SATA drives.  Because this board only came with 4 SATA ports and I have 5 drives, I've bought this ASM1166 card and added it to the system.  Unfortunately, the drive connected to it, which is my cache drive, doesn't seem to show up.  Strange because I specifically searched for an ASM1166 card because I've read here these are automatically supported in Unraid.  Am I doing something wrong?   Does anybody know how I can check if this card works?  Because I've never used such an external SATA card.

 

 Edit: I've now tried with removing the external SATA card, and after boot, Unraid says the IPV4 IP is 192.168.1.119.  But I can't log into Unraid with that exact IP... nothing happens.... So I'm guessing it's getting even worse.  😔 

 

Does somebody have an answer for my two problems please?  I've added diagnostics to my post.

 

Thanks so very much!

tower-diagnostics-20230406-2113.zip

Edited April 6, 2023 by BartDG

[itimpi]

For the first problem I would suggest deleting the config/network.cfg file from the flash drive and rebooting to get a new default one generated as it looks as if there are remnants of when you had 2 active NICS in there.

 

Regarding problem 2 the ASM1166 does not appear to be showing up at the hardware level.   You should check if your motherboard has any restrictions on where it can be plugged in, and if not check it is properly seated.

[JonathanM]

I think I remember some people having trouble getting ASM1166 cards to show up in newer motherboards until they updated the ASM card's firmware.

[BartDG]

Thank you both for the speedy responses!

 

I will delete that file and report back here.

 

With regards to the firmware update of the ASM1166 card, I've found a thread here which indeed says exactly that.  I've found a how to here. I'll try this and report back here!

 

Edit : for future reference: you can find the firmware update for the ASM1166 on the Silverstone website here.  Search for ""Fix compatibility issue and support Intel 600 series chipset motherboard", and download the file from that link.

 

Thank you very much!

Edited April 6, 2023 by BartDG

[BartDG]

Ok, I'm back! 

Did the firmware upgrade of the ASM1166 card in my AMD Zen 3 system, worked fine!!  Now Unraid sees the drive, cheers for that!

 

The network issues seem to have been fixed too with the deletion of the "network.cfg" file.

 

So all seems good now! 

 

Thank you very much for a very swift and knowledgeable response!