December 16, 20232 yr Hello everyone, I have changed the configuration on my unraid server to "Use SSL/TLS" and I can now login securely from outside via my dyndns unraid.myserver.com/login to my unraid server without any problems or error messages. But now the devices under "Main" are not displayed anymore when I login remotely. When I connect locally to my Unraid server, the devices under "Main" are displayed normally. Is this behavior known? And is there anything else to configure to make it work ? Thanks in advance for your help. Regards, Ralph
December 16, 20232 yr That's the Unassigned Devices plugin. Please do the following: Update the UD Plugin. Post a screen shot of the devices when viewed locally. Post your diagnostics,
December 17, 20232 yr Author Thanks for the quick reply, Update the UD Plugin. -->> done screen shot local devices -->> done Post your diagnostics. -->> done I have updated the Unassigned Devices plugin and removed all unassigned disks, but still the same behavior no devices under "Main" are displayed when I login remotely. unraid-server-diagnostics-20231217-1151.zip
December 17, 20232 yr Turn on php logging by going to Tools->PHP Settings and set 'Error reporting level" to "All Categories". Check the "Show errors on screen" check box. Then access your server remotely. Report any php errrs/warnings logged.
December 17, 20232 yr Author I've activated PHP logging and clicked around in every tab for a while but there are no errors in the PHP report coming up (see screen shot)
December 18, 20232 yr Author Ya I've removed all the UD Plugins and tested it remotely. Unfortunately still the same behavior no devices at all under "Main" are displayed. The issue itself came not from the UD Plugins. By the way also under the Dashboard no activity is shown (see screen shots). And I've also tested it under different browsers, all shows the same issue.
December 19, 20232 yr Author Hello everyone and Pre-Sales Support, Please can anyone help here ? Does anyone here have an idea what else could be causing this behavior during remote access ? I'm currently testing Unraid and still using the trial version. But I'm considering purchasing a license as I want to use Unraid as my server. But it is also a must and very important for me to be able to access it remotely to check the configuration and the status and so on. I want to switch to Unraid from a Proxmox server on which I currently have Nextcloud, Home Assistant, Moodle, Cockpit-Fileserver, and other software installed. I'm able to access the Promox server and all the VMs and containers remotely without any problems or errors, so that a misconfiguration of my router and DynDNS configuration can be ruled out. I really need your help here before I buy Unraid and can't use it properly. Regards, Ralph
December 19, 20232 yr Community Expert This is the first time I have ever heard of these exact symptoms so it is not at all clear why you are seeing it and how to resolve it.
December 19, 20232 yr How do remotely access the server? Are you using vpn or other method? The picture shows there is no nchan communication (this is the background communication to update the gui). Some how your remote access blocks this.
December 19, 20232 yr Go to the Settings->Network Settings and confirm the settings. You show bonding enabed in the network.cfg settings, but no NICs are specified, and a lot of other settings appear to be missing. You have 4 NICs in the bond as shown in the Unraid vars? [eth0] => Array ( [DHCP_KEEPRESOLV] => yes [DNS_SERVER1] => 192.168.1.254 [DNS_SERVER2] => [DNS_SERVER3] => [DHCP6_KEEPRESOLV] => no [BONDING] => yes [BONDNAME] => bond0 [BONDNICS] => eth0,eth1,eth2,eth3 But only one Realtek NIC? Settings for bond0: Supported ports: [ ] Supported link modes: Not reported Supported pause frame use: No Supports auto-negotiation: No Supported FEC modes: Not reported Advertised link modes: Not reported Advertised pause frame use: No Advertised auto-negotiation: No Advertised FEC modes: Not reported Speed: 1000Mb/s Duplex: Full Auto-negotiation: off Port: Other PHYAD: 0 Transceiver: internal Link detected: yes driver: bonding version: 6.1.64-Unraid firmware-version: 2 expansion-rom-version: bus-info: supports-statistics: no supports-test: no supports-eeprom-access: no supports-register-dump: no supports-priv-flags: no -------------------------------- Settings for eth0: Supported ports: [ TP MII ] Supported link modes: 10baseT/Half 10baseT/Full 100baseT/Half 100baseT/Full 1000baseT/Full Supported pause frame use: Symmetric Receive-only Supports auto-negotiation: Yes Supported FEC modes: Not reported Advertised link modes: 10baseT/Half 10baseT/Full 100baseT/Half 100baseT/Full 1000baseT/Full Advertised pause frame use: Symmetric Receive-only Advertised auto-negotiation: Yes Advertised FEC modes: Not reported Link partner advertised link modes: 10baseT/Half 10baseT/Full 100baseT/Half 100baseT/Full 1000baseT/Full Link partner advertised pause frame use: Symmetric Link partner advertised auto-negotiation: Yes Link partner advertised FEC modes: Not reported Speed: 1000Mb/s Duplex: Full Auto-negotiation: on master-slave cfg: preferred slave master-slave status: slave Port: Twisted Pair PHYAD: 0 Transceiver: external MDI-X: Unknown Supports Wake-on: pumbg Wake-on: d Link detected: yes driver: r8169 version: 6.1.64-Unraid firmware-version: rtl8168g-2_0.0.1 02/06/13 expansion-rom-version: bus-info: 0000:04:00.0 supports-statistics: yes supports-test: no supports-eeprom-access: no supports-register-dump: yes supports-priv-flags: no -------------------------------- Also confirm your Gateway IP address. That's normally your Router, but I see the Gateway IP address as being high - .254.
December 20, 20232 yr A separate bug report is not needed, this is fine. But looking at your diagnostics, you have not installed the Unraid Connect plugin. I guess you are forwarding a port and setting up your own DDNS? There are too many variables here, this is not recommended and not supported. Please review these security best practices: https://docs.unraid.net/unraid-os/manual/security/good-practices/ For supported Remote Access, please install the Unraid Connect plugin: https://docs.unraid.net/connect/help/ and setup Remote Access per: https://docs.unraid.net/connect/remote-access/ dlandon said they could reproduce the problem with Unraid Connect so I will be investigating that
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