Lauren112 Posted October 10 Share Posted October 10 I have an Unraid SMB share with a folder named streaming_content1. Inside that, I have a TV Shows folder where everything works perfectly. However, in the Movies folder, I’m experiencing the following issue: Every time I upload a movie folder from my Windows PC, it no longer appears in the Explorer afterward. When I try to upload the folder again, I get an error message saying the source folder is no longer available on my Windows machine. Interestingly, some movies do appear, but those are the ones I uploaded when I first set up the server. I believe I used the rsync command back then to upload the other movies, but I don’t exactly remember. The files uploaded via rsync are not visible on any of my Windows computers. Now, the issue happens every time I upload a new movie. However, Plex detects all the movies without any issues, and I can also find all the movies in the Unraid WebUI. When I check the permissions, the newly added movies don’t seem to have different permissions from the older ones. Restarting the SMB share didn’t help either. I would still guess it’s a permissions issue. For example, when I access the folder via my Raspberry Pi, I can see all the movies. Unfortunately, I’m not very knowledgeable about this topic. Could someone please help me out? plexmediaserver-diagnostics-20241010-1812.zip Quote Link to comment
JorgeB Posted October 10 Share Posted October 10 Check the permissions for those folders, or post output of ls -l /path/to/share Quote Link to comment
Lauren112 Posted October 10 Author Share Posted October 10 Output of the streming_content1 folder: root@plexmediaserver:~# ls -l /mnt/user/streaming_content1/ total 4 drwxrwxrwx 1 nobody users 4096 Oct 10 09:31 MOVIES/ drwxrwxrwx 1 nobody users 272 Oct 9 03:27 TV\ SHOWS/ Part of the output of the MOVIES folder: drwxrwxrwx 1 nobody users 45 Jun 3 11:52 10\ Cloverfield\ Lane/ drwxrwxrwx 1 nobody users 37 Jun 5 01:15 10.000\ B.C/ drwxrwxrwx 1 nobody users 73 Jun 6 04:15 101\ Dalmatiner\ (\ -\ Diesmal\ sind\ die\ Hunde\ echt)/ drwxrwxrwx 1 nobody users 42 Jun 3 11:54 12\ Years\ a\ Slave/ drwxrwxrwx 1 nobody users 35 Jun 5 01:28 127\ Hours/ drwxrwxrwx 1 nobody users 33 Oct 5 07:52 13\ 2010/ drwxrwxrwx 1 nobody users 27 Oct 5 07:52 16\ Blocks/ drwxrwxrwx 1 nobody users 30 Jun 3 12:04 1917/ drwxrwxrwx 1 nobody users 30 Jun 6 04:16 2012/ drwxrwxrwx 1 nobody users 35 Jun 6 04:13 21\ &\ OVER/ drwxrwxrwx 1 nobody users 40 Jun 5 01:15 21\ Jump\ Street/ drwxrwxrwx 1 nobody users 40 Jun 5 01:17 22\ Jump\ Street/ drwxrwxrwx 1 nobody users 36 Aug 31 08:49 25\ Stunden/ drwxrwxrwx 1 nobody users 26 Aug 31 08:44 3\ Idiots/ For example, "10 Cloverfield Lane" is visible, but "3 Idiots" is not visible in the Explorer. Thanks for your help! Quote Link to comment
JorgeB Posted October 11 Share Posted October 11 Permissions look correct, try using a different PC, or even your phone to browse the share, and see if it's the same issue. Quote Link to comment
Frank1940 Posted October 11 Share Posted October 11 (edited) Try running Mover from the 'Array Operation' section of the 'Main' tab... Edited October 11 by Frank1940 Quote Link to comment
Frank1940 Posted October 11 Share Posted October 11 19 hours ago, Lauren112 said: When I try to upload the folder again, I get an error message saying the source folder is no longer available on my Windows machine. And don't 'move' things from your Windows PC to the server. 'Copy' them instead. (after a few days, you can delete them from the PC) Quote Link to comment
Lauren112 Posted October 11 Author Share Posted October 11 (edited) I’m encountering the same issue when trying to browse my SMB share from my second Windows PC and Android phone. I’ve already tried disabling and re-enabling the SMB share, but that didn’t resolve the problem either. Interestingly, when I browse the share using my Raspberry Pi with Thunar, I can see all the files without any issues. This leads me to believe it might not be a problem with the files themselves but rather how the share is being accessed on certain devices. I also tried invoking the Mover, but unfortunately, that didn’t solve the issue. Edited October 11 by Lauren112 Quote Link to comment
Frank1940 Posted October 11 Share Posted October 11 (edited) The reason that I suggested invoking Mover was that share files on the cache do not show up under the /mnt/user0 mount point. To see those files on the cache, you have to look under the /mnt/user mount point. (Normally, SMB mounts the /mnt/user mount point when it displays shares, but things can sometimes be made to go awry...) Edited October 11 by Frank1940 Added full path name for clarity Quote Link to comment
Frank1940 Posted October 11 Share Posted October 11 (edited) So try this command and see if the missing files are still missing using it: ls -l /mnt/user0/streaming_content1/ Edited October 11 by Frank1940 Quote Link to comment
Lauren112 Posted Sunday at 12:04 PM Author Share Posted Sunday at 12:04 PM My "streaming_content1" share is set to array only, so there shouldn't be any files in the cache. Here’s the output of the command: root@plexmediaserver:~# ls -l /mnt/user0/streaming_content1/ total 4 drwxrwxrwx 1 nobody users 4096 Oct 12 04:05 MOVIES/ drwxrwxrwx 1 nobody users 272 Oct 12 04:05 TV\ SHOWS/ root@plexmediaserver:~# ls -l /mnt/user0/streaming_content1/MOVIES total 0 drwxrwxrwx 1 nobody users 45 Jun 3 11:52 10\ Cloverfield\ Lane/ drwxrwxrwx 1 nobody users 37 Jun 5 01:15 10.000\ B.C/ drwxrwxrwx 1 nobody users 73 Jun 6 04:15 101\ Dalmatiner\ (\ -\ Diesmal\ sind\ die\ Hunde\ echt)/ drwxrwxrwx 1 nobody users 42 Jun 3 11:54 12\ Years\ a\ Slave/ drwxrwxrwx 1 nobody users 35 Jun 5 01:28 127\ Hours/ drwxrwxrwx 1 nobody users 33 Oct 5 07:52 13\ 2010/ drwxrwxrwx 1 nobody users 27 Oct 5 07:52 16\ Blocks/ drwxrwxrwx 1 nobody users 30 Jun 3 12:04 1917/ drwxrwxrwx 1 nobody users 30 Jun 6 04:16 2012/ drwxrwxrwx 1 nobody users 35 Jun 6 04:13 21\ &\ OVER/ drwxrwxrwx 1 nobody users 40 Jun 5 01:15 21\ Jump\ Street/ drwxrwxrwx 1 nobody users 40 Jun 5 01:17 22\ Jump\ Street/ drwxrwxrwx 1 nobody users 36 Aug 31 08:49 25\ Stunden/ drwxrwxrwx 1 nobody users 26 Aug 31 08:44 3\ Idiots/ drwxrwxrwx 1 nobody users 21 Jun 3 12:03 300/ drwxrwxrwx 1 nobody users 48 Jun 5 01:29 300_\ Rise\ of\ an\ Empire/ drwxrwxrwx 1 nobody users 39 Sep 18 15:19 6-Headed\ Shark\ Attack/ drwxrwxrwx 1 nobody users 50 Jun 3 12:00 72\ Stunden\ -\ The\ Next\ Three\ Days/ drwxrwxrwx 1 nobody users 24 May 31 00:08 8\ Mile/ drwxrwxrwx 1 nobody users 34 Jun 5 01:19 96\ Hours/ On my Windows PCs, I can see "8 Mile" but not "16 Blocks," even though all files seem to have similar permissions. Quote Link to comment
Frank1940 Posted Sunday at 12:37 PM Share Posted Sunday at 12:37 PM Give us the output of this command: ls -al /mnt/user Quote Link to comment
Lauren112 Posted Sunday at 04:42 PM Author Share Posted Sunday at 04:42 PM root@plexmediaserver:~# ls -al /mnt/user total 0 drwxrwxrwx 1 nobody users 62 Oct 2 03:41 ./ drwxr-xr-x 19 root root 380 Oct 8 12:25 ../ drwxrwxrwx 1 nobody users 6 Sep 6 14:53 Backup/ drwxrwxrwx 1 nobody users 46 Oct 2 22:27 appdata/ drwxrwxrwx 1 nobody users 0 Oct 2 02:56 domains/ drwxrwxrwx 1 nobody users 0 May 29 06:26 isos/ drwxrwxrwx 1 nobody users 36 Aug 2 04:43 streaming_content1/ drwxrwxrwx 1 nobody users 26 May 29 06:26 system/ root@plexmediaserver:~# Quote Link to comment
Lauren112 Posted Wednesday at 01:39 PM Author Share Posted Wednesday at 01:39 PM Are there any other ideas what i could do? Maybe I can create a new "MOVIES2" folder and add the movies somehow. Thanks for help! Quote Link to comment
JorgeB Posted Wednesday at 03:08 PM Share Posted Wednesday at 03:08 PM You can try, also post new diags to see if there's something new logged. Quote Link to comment
Frank1940 Posted Wednesday at 03:25 PM Share Posted Wednesday at 03:25 PM (edited) How many movie folders do you have in MOVIES? (approximate count) Second question. How long does it take to see the files inside of one of those folders after you click on it? EDIT: Third & Fourth Question. How much RAM do you have installed in that Windows client computer? Does that client have a dedicated GPU card? Edited Wednesday at 03:27 PM by Frank1940 Quote Link to comment
Lauren112 Posted 17 hours ago Author Share Posted 17 hours ago I have 825 movies in the folder, and when I browse the WebUI of Unraid, I can see them instantly without any problems. My main Windows PC has 32GB of RAM and a GTX1080, but I’m experiencing the same issue across all my Windows laptops and smartphones (with 8GB and 16GB of RAM, respectively). I’ve also attached the diagnostics for further troubleshooting. Thanks in advance for your help! plexmediaserver-diagnostics-20241017-1210.zip Quote Link to comment
JorgeB Posted 16 hours ago Share Posted 16 hours ago Still nothing relevant logged that I can see, did you try this? 21 hours ago, Lauren112 said: Maybe I can create a new "MOVIES2" folder and add the movies somehow. Quote Link to comment
Frank1940 Posted 15 hours ago Share Posted 15 hours ago You have quite an assortment of disks in your array with even some 2.5" 500GB HD's from the 2014 time period in the mix. (Older drives should not be a problem in them selves but their performance is much slower than more recent drives...) Let's try one thing. On the MAIN tab, scroll down to the 'Array Operation' section, then click on the 'SPIN UP' button. Wait until all of the disks have spun up. Reboot the Windows PC. Now try Windows File manager again. Are the same files always missing? What happens if you do an F5 (refresh) and a CRTL-F5 (forced refresh)? Do either of these make all (or some) of the missing files appear? Quote Link to comment
Solution Lauren112 Posted 6 hours ago Author Solution Share Posted 6 hours ago Creating a MOVIES2 folder solved the problem. Thanks for the support. Quote Link to comment
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