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Keep losing access to server until reboot {SOLVED}

Featured Replies

 

THanks again Frank. My server is the Local Master. I removed all add ons through unMenu so maybe that will help. Ill keep you posted. Thanks

 

Update: I meant to send that this morning. after getting home from work I cant access the server again. Maybe it is a windows credentials thing. I dont see one has been created for my server. What should i type in to create one? I need to enter my internet or network address....Then a user name and password

 

As I recall the solution is to delete any credentials from the Windows machine.  If you have never attempted to restrict access to any of your files and gone with the default permissions/setup of unRAID, you should not require any sort of login to your server EXCEPT for server administration proposes--- not to access your data files. 

 

At this point, I tend to believe that there is something else going on.  We have pretty much eliminated the possibility of network issues.  Johnny121b has posted that he has a similar issue.  I think you should look over your syslog file and see if you find anything unusual.  You might post the syslog in this thread if you don't see anything.  If you do see something, I think I would start a new thread by posting the syslog and stating what is happening.  That will bring a new set of eyes to look at what is happening. 

 

You can find how to get and post the syslog in this thread:

 

    http://lime-technology.com/forum/index.php?topic=9880.0

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Hey Frank thanks again and thanks johnny...I suppose ill just start a new thread I guess... I can look at the syslog for weeks and I wouldnt know what the hell to do with what I saw haha. The problem does seem to be getting worse however.

 

As far as the credentials go theres nothing there for me to delete that has to do with the server. I have never tried to restrict any access of my files or shares or anything like that. Ive basically kept everything default except adding unmenu and adding some addons which I have since removed. Only thing I ever do to my server is when im trying to trouble shoot something and usually i have people like you that are kind enough to assist me. Thanks again

 

*syslog attached. Before I start a new thread maybe ill wait for someone to look at my syslog. I dont want to get yelled out for creating another thread that has to do with the same problem?? ha  8)

 

Ive been meaning to do this but i keep forgetting. Should i upgrade to beta 6.0???

syslog-2014-06-12.zip

Is the Workgroup on your server set to the same as on your Windows machine?    If not, change them to match and see if that resolves this.

 

 

*syslog attached. Before I start a new thread maybe ill wait for someone to look at my syslog. I dont want to get yelled out for creating another thread that has to do with the same problem?? ha  8)

 

Ive been meaning to do this but i keep forgetting. Should i upgrade to beta 6.0???

 

I looked at your syslog.  While I am no expert I did not see anything out of the ordinary.  But I suspect this syslog was grabbed before your server started to have issues.  You really need to post a syslog after the problem starts. 

 

I would not upgrade to ver 6 at this time.  It is still in the early beta stages and is more for experts and/or people who really like to experiment.  (A lot of the ones trying it have a computer wholly or semi-dedicated to testing.) While I don't think it is very likely that you would lose data trying it, I can't believe it is going to solve your problem...

In doing a bit more looking, I see the "Transport endpoint not connected" has been reported before. 

 

http://lime-technology.com/forum/index.php?topic=27781.msg251008#msg251008

 

I'm not sure if it's related to your error, but I [do] know the result is the same- your shares disappear, but the http interface to unraid still works.  Not knowing anything about Linux, myself, I stumbled over the error by going to unraid and looking at the LOG.  At the very end, I saw all those errors piling up and knew the problem was on the server....and I got lucky because I was actually USING the server when the error suddenly appeared, so I could actually SEE the errors began at the same time I lost my shares.  UNFORTUNATELY, the log didn't seem to show anything leading up to the condition.  I say that because there wasn't an entry for the preceding 10-15 minutes.  My log seemed to go from 'everything normal' to pages of 'transport endpoint not connected' messages.

 

Anyways, just wanted to leave this note here- in case you find that's what's in your log during the next episode.

  • Author

@gary all workgroups are the same thanks  ;)

 

@frank I confirmed I currently do not have access to my server via windows. here is a syslog again

 

@johnny ill check out that post thanks.

syslog.zip

@gary all workgroups are the same thanks  ;)

 

@frank I confirmed I currently do not have access to my server via windows. here is a syslog again

 

@johnny ill check out that post thanks.

 

OK, I looked over both syslogs.  The one thing that I saw was that all of your drives were spundown yesterday at 18:49:12 and again at 21:00:12.  This morning all of the drives were spun up at 07:46:26.  Is this about the time when you tried to access your shares via Windows Explorer?  One thing which I feel I should tell is that Windows Explorer will sometimes take a long, long time to load up a file tree which has lots and lots of folders and files.  I am not sure quite what is doing on but apparently, it has something to do  with assigning icons and associated programs used to open each individual file.  You also have to add the time which it takes to spin up all of the drives to this if they aren't already spun up.  I have seen Windows explorer take a couple of minutes of delay before any file will show up in the window.  I have also seen a green progress bar moving across the address bar in Windows Explorer during this delay.

 

The only reason that I mention this is that I don't recall your having said that you got an error message and what that message said.  This may not be your issue but it is something to keep in your mind.

  • Author

@frank Im assuming that the drives spun down yesterday at 18:49 due to inactivity. I have them set to spin down after an hour. I dont know if this effects anything else. I do not have an answer as to why it shows it spundown again at 21:00. How can they spin down if they are already spundown???  ???

 

this morning at 7:46  i manually and purposely spun them all up via webgui as a test. I wanted to see if i couldnt access it because they were spun down but it didnt make a difference.

 

Every time i do not have access to the server via windows (remember I can always access the webgui with no issues) I always get an error message. Its not the type of situation where the windows explorer is just taking a long time to load everything. I instantly get an error. to my surprise I have access to my server right now. Usually when I get home from work I do not have access.

 

the error i get is    "Windows cannot access \\Server Check the spelling of the name. Otherwise, there might be a problem with your network. To try to identify and resolve network problems, click Diagnose"

 

and it has a diagnose button for me to press which of course doesnt resolve anything. Thanks again! This problem just seems to be getting worse. When I became conscious of it it would happen maybe 1 or 2 times a week. now its daily and sometimes multiple times a day  :'(

 

Thanks!  :D :D :D

 

 

Yet, when you can't get access with Windows Explorer, you can get to the GUI on a browser.  I am assuming that this statement is correct.  And if this true, I am stumped.  It sure sounds like a network problem but the browser access eliminates that.  (This is assuming that Windows Explorer failure is occurring on the same computer that has access through the browser.)

 

A couple of more things to try.  Once you get access, don't turn off or reboot your Windows machine-- even try to keep from sleeping.  In this case, do you still lose access?  Do you have a second computer to try to see if you have access when the first one fails?  After a failure, when you double-click on the network icon on your desktop (or click on it in the left hand pane of Windows Explorer), does the server show up?  I am also assuming that your server is continuing to serve as the local master.  (When the local master is not a computer which is up virtually all of the time, missing computers are a way of life.  If my server is not the local master, it can take up to an hour for my wife's computer to show up as being on the SMB network after being turned on.) 

  • Author
Yet, when you can't get access with Windows Explorer, you can get to the GUI on a browser.  I am assuming that this statement is correct.

Correct. I ALWAYS have access to webgui when i do NOT have access via windows explorer. Thats how i restart the server is through the webgui

 

A couple of more things to try.  Once you get access, don't turn off or reboot your Windows machine-- even try to keep from sleeping.

I shall do this and report back. Although like i said in last post that i surprisingly did HAVE access to my server after getting home from work and waking the computer up.

 

Do you have a second computer to try to see if you have access when the first one fails?

Yes I do and ill try this next time.

 

After a failure, when you double-click on the network icon on your desktop (or click on it in the left hand pane of Windows Explorer), does the server show up?

I can ALWAYS see my server there but when I click on it thats when i get the network error.

 

I am also assuming that your server is continuing to serve as the local master.

It was local master last time I checked and I just checked again and its local master still..Ill check again when I lose access to server

 

Thanks again for all your suggestions. Ill keep you posted

 

  • Author

I kept my computer on all night. I had access to my server. Then moments later without doing anything to server or computer i lost access to it. I still have access to webgui of course. I CAN access server from my other computer.

 

Server is STILL local master

 

So this some how has to be a communication problem from this computer to the server. But not necessarily a network problem because I can access the internet fine and I can also access my other computer just fine. so obviously its directly related between this comp/server...any other ideas or suggestions?

 

Can i add a windows credentials and see if that helps? if so what do i put for user name and password? are there any other settings i need to look at within the server itsself? Thanks again

 

 

My gut feeling is that you have a problem in the Windows computer.  The credential issue (in the past) seems to be that a credential has messed up access to the server.  The solution is to delete them--- Not to add one.

 

You can also reboot all of the switches and routers in the path between this computer and the server.  These boxes all run Linux as an OS and a reboot can clear up memory allocation issues that can occur over long time periods.

 

One thing to try is to switch the Cat 5 cable to another port on the switch.  This suggestion is simply a grasp-at-a-straw.  Switches have been known to go bad. 

 

Does a reboot of the Windows computer fix the problem?  It could be that one of programs running on that machine is the cause of the problem.  I know I had some issues (can't remember exactly the details) when I had a program running that turned one machine into a webserver so I could use my Ruku box to display video files that were on the computer.

 

 

  • Author

I restarted comp and I had access to server...Still weird that restarting server id get access to it too??? Im GUESSING its a software problem. Maybe its POS AVAST! Internet Security. Frankly im tired of their firewall. so when I lose access again i will disable the firewall and basically try to narrow down the problem...Its intermittent thats the frustrating thing. Thanks again ill keep you posted

  • Author

without changing anything i went 4 solid days with being able to access my server without any problems. Now its back to not being able to access...i removed avast..put on Windows Defender and Windows Firewall...I dont know what else to try  :-[

I'd try installing windows again or to another drive, I suspect something is amiss with your windows install

 

Sent from a mobile device, sorry for any typos.

 

 

  • Author
:-[ :-[ :-[ :-[ i just reinstalled it last month...perhaps thats just what has to be done...thanks everyone!

Web GUI and telnet are fine (and root would be the normal default) - just not shares.

 

is there a default username and password then? Would this effect windows credentials? Im looking at the unraind manual wiki and it shows how to change the password but i must be overlooking the default? but bringing it back to my original problem if its a password thing then why does it always work after i reboot my server?  :'( thanks again for all your input.

The default  is to allow public access to shares which means that username/password are irrelevant.  It is when you try to restrict access to specific users that the restriction of not allowing root comes into play.

 

Thats useful information and was one of the issues I have had recently, I didn't realise it was restricted once you change the shares from public to secure or private. Thanks

  • 4 weeks later...
  • Author

well I formated & reinstalled windows and im going through the same thing. I can only assume its my hardware on my computer so until i get a new one thats that i suppose. thanks for all your help!  :-X

  • Author

I wanted to report back. I believe my issue has been resolved and was not a hardware problem. Even though I have the same version of Windows on my other computer that never had a problem (Windows 8.1) looks like it was a software issue. I came across this post http://lime-technology.com/forum/index.php?topic=30289.30 and did a google search and got this page http://support.microsoft.com/kb/2696547 basically I did as they suggested in the other post and disabled SMB2/3 ( i dont even know what that is  ::) ) and since then I havent lost access to my server and its been about a week.  So I will mark this thread as solved. Thanks for all your help!!

  • 4 weeks later...
  • Author

Just an update...Its been almost a month and everything is perfect. I hope this thread helps someone who may have this problem in the future!  8) 8) 8)

Thanks for the update -- I suspect the solution you outlined a couple posts back will indeed be handy for others who are having the same problem.

 

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