[solved] UPS Connection Error

[Picur]

Hello!

 

I have an EATON 5E 2000i USB UPS. I connected it to my UnRaid server with USB cable. The server sees the USB connection, I verified this on TOOLS/System Devices.

Bus 001 Device 026: ID 0463:ffff MGE UPS Systems UPS

I constantly get UPS Alert Communications restored with UPS notification and the APCUPSD show that the communication lost.

The notification is coming non stop.

 

I verified the UPS on another Synology system with the same USB cable, it Works perfectly. Can somebody help me with this?

 

Feb 7 11:20:59 KEKSZES kernel: hid-generic 0003:0463:FFFF.0083: usb_submit_urb(ctrl) failed: -1
Feb 7 11:20:59 KEKSZES kernel: hid-generic 0003:0463:FFFF.0083: timeout initializing reports
Feb 7 11:21:05 KEKSZES kernel: usb 1-8: USB disconnect, device number 12
Feb 7 11:21:05 KEKSZES kernel: hid-generic 0003:0463:FFFF.0083: usb_submit_urb(ctrl) failed: -19
Feb 7 11:21:05 KEKSZES kernel: usb 1-8: new full-speed USB device number 13 using xhci_hcd
Feb 7 11:21:06 KEKSZES apcupsd[21997]: Communications with UPS restored.
Feb 7 11:21:08 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0
Feb 7 11:21:21 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: usb_submit_urb(ctrl) failed: -1
Feb 7 11:21:21 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: timeout initializing reports
Feb 7 11:21:27 KEKSZES kernel: usb 1-8: USB disconnect, device number 13
Feb 7 11:21:27 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: usb_submit_urb(ctrl) failed: -19
Feb 7 11:21:28 KEKSZES kernel: usb 1-8: new full-speed USB device number 14 using xhci_hcd
Feb 7 11:21:28 KEKSZES apcupsd[21997]: Communications with UPS restored.
Feb 7 11:21:30 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0
Feb 7 11:21:44 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: usb_submit_urb(ctrl) failed: -1
Feb 7 11:21:44 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: timeout initializing reports
Feb 7 11:21:50 KEKSZES kernel: usb 1-8: USB disconnect, device number 14
Feb 7 11:21:50 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: usb_submit_urb(ctrl) failed: -19
Feb 7 11:21:50 KEKSZES kernel: usb 1-8: new full-speed USB device number 15 using xhci_hcd
Feb 7 11:21:51 KEKSZES apcupsd[21997]: Communications with UPS restored.
Feb 7 11:21:53 KEKSZES kernel: hid-generic 0003:0463:FFFF.0086: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0

 

kekszes-diagnostics-20200207-1120.zip

[trurl]

Have you tried another port?

[Picur]

Just now, trurl said:

Have you tried another port?

Yes

[Frank1940]

Try a USB2 port...

[Picur]

28 minutes ago, Frank1940 said:

Try a USB2 port...

I have only USB 3.1 Gen1 or Gen2 port. Both of them have the same issue.

[trurl]

30 minutes ago, Picur said:

I have only USB 3.1 Gen1 or Gen2 port. Both of them have the same issue.

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Probably on a motherboard header. Don't know if it would help or not.

 

2 hours ago, Picur said:

I verified the UPS on another Synology system with the same USB cable, it Works perfectly.

Is Synology using APCUPSD?

[Picur]

2 minutes ago, trurl said:

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Probably on a motherboard header. Don't know if it would help or not.

 

Is Synology using APCUPSD?

I found an adapter for the internal USB 2 header. The behaviour is the same.

 

I don't know what is the built in Synology UPS based on. 

[trurl]

I guess you could try the NUT plugin:

 

 

[Picur]

After some configuration NUT worked.

 

Thank you!

18 minutes ago, trurl said:

I guess you could try the NUT plugin: