Picur Posted February 7, 2020 Share Posted February 7, 2020 Hello! I have an EATON 5E 2000i USB UPS. I connected it to my UnRaid server with USB cable. The server sees the USB connection, I verified this on TOOLS/System Devices. Bus 001 Device 026: ID 0463:ffff MGE UPS Systems UPS I constantly get UPS Alert Communications restored with UPS notification and the APCUPSD show that the communication lost. The notification is coming non stop. I verified the UPS on another Synology system with the same USB cable, it Works perfectly. Can somebody help me with this? Feb 7 11:20:59 KEKSZES kernel: hid-generic 0003:0463:FFFF.0083: usb_submit_urb(ctrl) failed: -1 Feb 7 11:20:59 KEKSZES kernel: hid-generic 0003:0463:FFFF.0083: timeout initializing reports Feb 7 11:21:05 KEKSZES kernel: usb 1-8: USB disconnect, device number 12 Feb 7 11:21:05 KEKSZES kernel: hid-generic 0003:0463:FFFF.0083: usb_submit_urb(ctrl) failed: -19 Feb 7 11:21:05 KEKSZES kernel: usb 1-8: new full-speed USB device number 13 using xhci_hcd Feb 7 11:21:06 KEKSZES apcupsd[21997]: Communications with UPS restored. Feb 7 11:21:08 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0 Feb 7 11:21:21 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: usb_submit_urb(ctrl) failed: -1 Feb 7 11:21:21 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: timeout initializing reports Feb 7 11:21:27 KEKSZES kernel: usb 1-8: USB disconnect, device number 13 Feb 7 11:21:27 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: usb_submit_urb(ctrl) failed: -19 Feb 7 11:21:28 KEKSZES kernel: usb 1-8: new full-speed USB device number 14 using xhci_hcd Feb 7 11:21:28 KEKSZES apcupsd[21997]: Communications with UPS restored. Feb 7 11:21:30 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0 Feb 7 11:21:44 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: usb_submit_urb(ctrl) failed: -1 Feb 7 11:21:44 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: timeout initializing reports Feb 7 11:21:50 KEKSZES kernel: usb 1-8: USB disconnect, device number 14 Feb 7 11:21:50 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: usb_submit_urb(ctrl) failed: -19 Feb 7 11:21:50 KEKSZES kernel: usb 1-8: new full-speed USB device number 15 using xhci_hcd Feb 7 11:21:51 KEKSZES apcupsd[21997]: Communications with UPS restored. Feb 7 11:21:53 KEKSZES kernel: hid-generic 0003:0463:FFFF.0086: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0 kekszes-diagnostics-20200207-1120.zip Quote Link to comment
trurl Posted February 7, 2020 Share Posted February 7, 2020 Have you tried another port? Quote Link to comment
Picur Posted February 7, 2020 Author Share Posted February 7, 2020 Just now, trurl said: Have you tried another port? Yes Quote Link to comment
Frank1940 Posted February 7, 2020 Share Posted February 7, 2020 Try a USB2 port... Quote Link to comment
Picur Posted February 7, 2020 Author Share Posted February 7, 2020 28 minutes ago, Frank1940 said: Try a USB2 port... I have only USB 3.1 Gen1 or Gen2 port. Both of them have the same issue. Quote Link to comment
trurl Posted February 7, 2020 Share Posted February 7, 2020 30 minutes ago, Picur said: I have only USB 3.1 Gen1 or Gen2 port. Both of them have the same issue. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Probably on a motherboard header. Don't know if it would help or not. 2 hours ago, Picur said: I verified the UPS on another Synology system with the same USB cable, it Works perfectly. Is Synology using APCUPSD? Quote Link to comment
Picur Posted February 7, 2020 Author Share Posted February 7, 2020 2 minutes ago, trurl said: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Probably on a motherboard header. Don't know if it would help or not. Is Synology using APCUPSD? I found an adapter for the internal USB 2 header. The behaviour is the same. I don't know what is the built in Synology UPS based on. Quote Link to comment
trurl Posted February 7, 2020 Share Posted February 7, 2020 I guess you could try the NUT plugin: 1 Quote Link to comment
Picur Posted February 7, 2020 Author Share Posted February 7, 2020 After some configuration NUT worked. Thank you! 18 minutes ago, trurl said: I guess you could try the NUT plugin: Quote Link to comment
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