Not sure my transaction went through


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Good morning, I am not sure if my transaction went through.

-I attempted to purchase a pro license last night and I haven't received any confirmation it was successful. 

-My subscription still says trial and I haven't received a key even though I was able to complete the transaction to purchase the license

 

Thank you for your time

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6 hours ago, Tech_Lock said:

Good morning, I am not sure if my transaction went through.

-I attempted to purchase a pro license last night and I haven't received any confirmation it was successful. 

-My subscription still says trial and I haven't received a key even though I was able to complete the transaction to purchase the license

 

Thank you for your time

Hello,

Did you receive a purchase receipt? If so, please attach and email us at support@lime-technology.com and we will get you all settled. 

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17 minutes ago, SpencerJ said:

Hello,

Did you receive a purchase receipt? If so, please attach and email us at support@lime-technology.com and we will get you all settled. 

Hello,

I did not receive a receipt. But I did see it in my pending transactions in both paypal and my bank. And today they are no longer there. I don't want to be charged twice by accident if I attempt another purchase. 

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54 minutes ago, Tech_Lock said:

Hello,

I did not receive a receipt. But I did see it in my pending transactions in both paypal and my bank. And today they are no longer there. I don't want to be charged twice by accident if I attempt another purchase. 

Hi,

 

I don't see anything pending in Paypal from the email you are using here for the forum. If it would be a different email, please feel free to email me directly: spencerj@unraid.net.

 

Cheers,

Spencer

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