December 1, 20205 yr I started to build a decent unRaid system, however here and there entcounter questions. Is this forum / the wiki the main or only places to go and ask for support? I think its fair that I cannot expect all answers from this forum, however still I might have questions. Especially in the first months. Given the fact I have to decide whether I want to buy a license in a couple of days I wonder whether there is a commercial service (e.g. [email protected]) available for paying customers?
December 1, 20205 yr The forum is the best place for questions, bug reports, etc. Certain things like license issues should be directed to LimeTech directly, usually by email [email protected] IIRC.
December 1, 20205 yr Author Well, okay. 🙃 I admit I had the assumption that since this is a commercial product, that there would be a official support channel which I do not need to spam (and which provides "certified" answers).
December 1, 20205 yr Community Expert 29 minutes ago, doesntaffect said: Well, okay. 🙃 I admit I had the assumption that since this is a commercial product, that there would be a official support channel which I do not need to spam (and which provides "certified" answers). Despite it being a commercial product Limetech is still a very small company (Originally it was a 1 man company and I think total employees are still in single figures) so do not really have the resources to have much in the way of dedicated support. Any support requests sent via email will therefore be handled by people who have other responsibilities as well. There is the ‘official’ part of the wiki accessible via the ‘Manual’ link at the bottom of the Unraid GUI which has a lot of useful information that can be regarded as reasonably definitive. Having said all that you are very likely to get much quicker and more detailed answers via this forum than any other route.
December 1, 20205 yr Hello @doesntaffect, Welcome. This is a great place to find support. Likewise, you can email us. Other options include support via Spaceinvader One or Paid support here.
December 1, 20205 yr Spaceinvader One has great support videos covering all skill levels. Check them out here: https://www.youtube.com/channel/UCZDfnUn74N0WeAPvMqTOrtA/videos Unraid Basics are here: https://www.youtube.com/playlist?list=PL6MCtOroZNDCXhQQWrVjbPWO-45qV7SOF * Supporting the author's channel is also a good idea. Edited December 1, 20205 yr by peterg23
December 1, 20205 yr Author Appreciate the reactions guys! I heard the community around UnRaid is strong and it appears this seems to be true
December 2, 20205 yr I just finished my build at the end of last month and can say I have been able to find all my answers here or the videos as well as people helping to answer directly in the forums. It's been a great ride so far and I'm loving Unraid
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