Network Issues following change of router (lost Internet and connection to shares)

[Alexis]

Hello everyone

 

I need your assistance please.

 

I changed router recently and I also changed my IP range (was told to do so for security reasons). I changed it from the usual 192.168.0.1XX to XX.XX.XX.XXX. I was able to get my server connected to the router and the network. I can access the web gui via my laptop and I can use some dockers and some VMs... However, I needed to reset some Dockers due to their IP settings and I think I messed things up; I also removed community applications 😬.

 

I have been trying to reinstall it using the post from Squid271 but my server appears to have lost its connection to internet as the install launches but then stays hanging:

 

 

My second issue is that all my share are present on the Server and I can browse them via the web gui but all access from another device does not work; from windows it's the usual cannot access as you do not have permission (but my shares are all public on the network)....

 

I would be happy to reset some settings and rebuild some the shares and dockers; I would also prefer not to do another reinstall...

 

Thanks in advance for your help.

 

Cheers

 

Edited July 11, 2021 by Alexis

[Squid]

Tools - Diagnostics.  Post entire zip file

[trurl]

17 hours ago, Alexis said:

I changed it from the usual 192.168.0.1XX to XX.XX.XX.XXX.

Only certain IP ranges are allowed for private LAN addresses:

 

https://en.wikipedia.org/wiki/Private_network

[Alexis]

Hello guys, thanks a lot for getting back to me so quickly. I was really busy with work, finally got the time to download the diagnostics as per below.

 

Thanks again for looking into this... The IP Range I selected does not seem to be within the acceptable ones, so I guess I might have to rechange these again 😔

 

 

 

cloalserver-diagnostics-20210713-2243.zip

[trurl]

51 minutes ago, Alexis said:

The IP Range I selected does not seem to be within the acceptable ones

The IP you have chosen belongs to a Japanese Cable company

 

https://ipinfo.io/AS131927/14.14.0.0/18-14.14.14.0/24

[Alexis]

Hi Trurl

 

Thanks a lot for that information, how do I determine what is usable or not please?

 

Trial and error will be a lengthy and tedious exercise...

 

Thanks

[trurl]

You can use any of the Private IP ranges listed in that first link I gave (Wikipedia). Those are specifically intended for LAN access only. Whatever you choose from those can't interfere with or be interfered with by others since none of that traffic leaves the LAN.

 

Other IP ranges are for access on the internet (WAN).

[Alexis]

Thanks Trurl, I changed the IP address according to the Wikipedia page and my shares have reconnected. 

 

My DuckDNS docker is able to connect to the internet, but the installation of the Community Applications still hangs just like before, even after a reboot!

 

I have attached the latest diagnostics below in case you get the chance to take a look.

 

Thanks for your help.

cloalserver-diagnostics-20210717-1723.zip

[Alexis]

Hello folks 

 

@trurl and @Squid would you have had the chance to check what I did wrong through the diagnostics please?

 

thanks

[trurl]

Your network.cfg specifies DNS Server at 10.14.14.1

 

Is there actually a DNS Server at that address? You can't just make things like that up.

 

[Alexis]

This is my IP to the router; in the tutorials we are told to put this IP as the DNS Server... or did I get that wrong as well?

[trurl]

Try 8.8.8.8

[Alexis]

I just did, this time there is an error message when trying to install the plugin:

[trurl]

You still have a (probably self-induced) network problem, possibly with Unraid or possibly with your router.

 

Delete config/network.cfg on the flash drive so Unraid will use default settings, which includes DHCP to make it get its settings from the router.

[Alexis]

@trurl I thought I had thanked you for your attention and for your assistance in resolving this issue. My apologies for missing that. I hope all is going well for you.

 

Cheers