Disk Error

[EricZhang456]

Hi. I just installed unRAID on my recent build. Trying to create an array with all HDDs, 1 SSD for cache and 1 unused SSD. However I am unable to sync my parity disk because of a disk error. The disks were working fine under TrueNAS SCALE.

 

Output of diagnostics is attached below.

 

Edited July 22, 2021 by EricZhang456
remove diagnosis for privacy

[itimpi]

It looks as if all the drives have dropped offline.    This suggests it is something that is common to all the drives such as the power, disk controller, etc

[JorgeB]

It's not a disk problem, all disks connected to the JMicron controllers are timing out:

 

Jul 21 04:34:50 Tower kernel: ata9: hard resetting link
Jul 21 04:35:00 Tower kernel: ata10: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata10: hard resetting link
Jul 21 04:35:00 Tower kernel: ata11: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata11: hard resetting link
Jul 21 04:35:00 Tower kernel: ata9: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata9: hard resetting link
Jul 21 04:35:00 Tower kernel: ata7: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata7: hard resetting link
Jul 21 04:35:00 Tower kernel: ata8: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata8: hard resetting link
Jul 21 04:35:10 Tower kernel: ata10: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata10: hard resetting link
Jul 21 04:35:10 Tower kernel: ata9: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata9: hard resetting link
Jul 21 04:35:10 Tower kernel: ata11: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata11: hard resetting link
Jul 21 04:35:10 Tower kernel: ata7: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata7: hard resetting link
Jul 21 04:35:10 Tower kernel: ata8: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata8: hard resetting link

 

These controllers usually work great with Unraid, how are the disks powered?

[EricZhang456]

  

2 minutes ago, JorgeB said:

It's not a disk problem, all disks connected to the JMicron controllers are timing out:

 

Jul 21 04:34:50 Tower kernel: ata9: hard resetting link
Jul 21 04:35:00 Tower kernel: ata10: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata10: hard resetting link
Jul 21 04:35:00 Tower kernel: ata11: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata11: hard resetting link
Jul 21 04:35:00 Tower kernel: ata9: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata9: hard resetting link
Jul 21 04:35:00 Tower kernel: ata7: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata7: hard resetting link
Jul 21 04:35:00 Tower kernel: ata8: softreset failed (device not ready)
Jul 21 04:35:00 Tower kernel: ata8: hard resetting link
Jul 21 04:35:10 Tower kernel: ata10: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata10: hard resetting link
Jul 21 04:35:10 Tower kernel: ata9: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata9: hard resetting link
Jul 21 04:35:10 Tower kernel: ata11: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata11: hard resetting link
Jul 21 04:35:10 Tower kernel: ata7: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata7: hard resetting link
Jul 21 04:35:10 Tower kernel: ata8: softreset failed (device not ready)
Jul 21 04:35:10 Tower kernel: ata8: hard resetting link

 

These controllers usually work great with Unraid, how are the disks powered?

 

Using the drive caddy in my Sliverstone case

Edited July 21, 2021 by EricZhang456
add details

[ChatNoir]

6 minutes ago, EricZhang456 said:

  Using the drive caddy in my Sliverstone case

How is the backplane powered ?

Do you have all power connectors in ?

 

Are you using splitters ?

[EricZhang456]

1 minute ago, ChatNoir said:

How is the backplane powered ?

Do you have all power connectors in ?

 

Are you using splitters ?

It's powered with 3 SATA power connectors (2 of them are using splitters) and a sperate molex power connector. All power connectors are plugged in.

[JorgeB]

Try connecting some of the disks to the onboard SATA controller, then try again to see if the errors stay with the JMB controller.

[EricZhang456]

Problem is now fixed. Thanks

[ChatNoir]

6 hours ago, EricZhang456 said:

Problem is now fixed. Thanks

For other users that may have a similar problem in the future, what was your issue ?

[EricZhang456]

I don't really know actually. I just have this problem randomly and searching doesn't do much.